"Information Please"
When I was quite young, my father had one of the first telephones in our
neighborhood. I remember well, the polished, old case fastened to the wall
and shiny receiver on the side of the box. I was too little to reach the
telephone, but used to listen with fascination when my mother used to talk
to it. Then I discovered that somewhere inside the wonderful device lived
an amazing person - her name was "Information Please" and there was nothing
she did not know. "Information Please" could supply anybody's number
and the correct time. My first personal experience with this
genie-in-the-bottle came one day while my mother was visiting a neighbor.
Amusing myself at the tool bench in the basement. I whacked my finger with
a hammer. The pain was terrible, but there didn't seem to be any reason in
crying because there was no one home to give sympathy. I walked around the
house sucking my throbbing finger, finally arriving at the stairway. The
telephone! Quickly, I ran for the footstool in the parlor and dragged it
to the landing. Climbing up, I unhooked the receiver in the parlor and held
it to my ear. "Information Please," I said into the mouthpiece just above
my head. A click or two and a small clear voice spoke into my ear.
"Information" "I hurt my finger." I wailed into the phone. The
tears came readily enough now that I had an audience. "Isn't your mother
home?" came the question. Nobody's home but me," I blubbered. "Are
you bleeding?" the voice asked. "No," I replied. "I hit my finger with
the hammer and it hurts." "Can you open your icebox?" she asked. I
said I could. "Then chip off a little piece of ice and hold it to your
finger," said the voice. After that, I called "Information Please"
for everything. I asked her for help with my geography and she told me where
Philadelphia was. She helped me with my math. She told me my pet chipmunk,
that I had caught in the park just the day before, would eat fruit and nuts.
Then, there was the time Petey, our pet canary died. I called "Information
Please" and told her the sad story. She listened, then said the usual things
grown ups say to soothe a child. But I was unconsoled. I asked her, "Why
is it that birds should sing so beautifully and bring joy to all families,
only to end up as a heap of feathers on the bottom of a cage?" She
must have sensed my deep concern, for she said quietly, "Paul, always remember
that there are other worlds to sing in." Somehow I felt better Another
day I was on the telephone. "Information Please." "Information," said
the now familiar voice. "How do you spell fix?" I asked. All
this took place in a small town in the Pacific northwest. When I was nine
years old, we moved across the country to Boston. I missed my friend very
much. "Information Please" belonged in that old wooden box back home and
I somehow never thought of trying the tall, shiny new phone that sat on the
table in the hall. As I grew into my teens, the memories of those childhood
conversations never really left me. Often, in moments of doubt and perplexity
I would recall the serene sense of security I had then. I appreciated now
how patient, understanding and kind she was to have spent her time on a little
boy. A few years later, on my way west to college, my plane put down in Seattle.
I had about half-an-hour or so between planes. I spent 15 minutes or so on
the phone with my sister, who lived there now. Then, without thinking what
I was doing, I dialed my hometown operator and said, "Information,
please." Miraculously, I heard the small, clear voice I knew so well.
"Information." I hadn't planned this, but I heard myself saying, "Could
you please tell me how to spell fix?" There was a long pause. Then
came the soft spoken answer, "I guess our finger must have healed by now."
I laughed, "So it's really still you," I said. "I wonder if you have
any idea how much you meant to me during that time." "I wonder," she
said, "if you know how much your calls meant to me. I never had any children
and I used to look forward to your calls." I told her how often I had thought
of her over the years and I asked if I could call her again when I came back
to visit my sister. "Please do," she said. "Just ask for Sally."
Three months later I was back in Seattle. A different voice answered,
"Information." I asked for Sally. "Are you a friend?" she said. "Yes,
a very old friend," I answered. "I'm sorry to have to tell you this,"
she said. "Sally had been working part time the last few years because she
was sick. She died five weeks ago." Before I could hang up she said, "Wait
a minute. Did you say your name was Paul?" "Yes." "Well, Sally
left a message for you. She wrote it down in case you called. Let me
read it to you." The note said, "Tell him I still say there are other
worlds to sing in. He'll know what I mean." I thanked her and hung
up. I know what Sally meant. Never underestimate the impression you
may make on others.