Thank you for visiting this survey. I am a Masters student at the University of Northumbria, evaluating the Web sites of British train companies for my dissertation. I would be grateful if you could spend a few minutes of your time in completing the questionnaire below, which concerns rail travel within Britain only. Your answers will assist in the creation of new standards for rail web sites.
You do not have to answer every question and all replies are of course confidential. Please email me at jonathan_ginn@hotmail.com if you have any comments or wish to receive a Word version of this form.