IMAGE SYSTEMS & BUSINESS SOLUTIONS - Elk Grove Village, Illinois

P.C. & Mac Repair Manager

- Oversaw repairs and repair issues, technical writing, and other service related issues. Handled Warranty and Non-Warranty repairs for large global business with multiple Brands. Interacted with Ownership when there were service requests and service related issues, . Did repairs In-Store and On-Site for certain Contract customers. Price Service Contracts, determined parts markup and labor charges. Kept all Technical Certifications up to date for all Vendors including certifications for myself. Kept Department network up and running. Thorough knowledge of department's database designed to track all repair activities. Thorough knowledge of HTML. Thorough knowledge of all Apple and Windows based OS's.

October, 2005 - Present

INTERCHARGE SERVICES CO. - Arlington Heights, Illinois

Operations Manager

- Oversaw repairs and repair issues, technical writing, and other service related issues. Created and managed company website. Interacted with Ownership when there are service requests, service related issues, website issues, . Did repairs In-Store and On-Site for certain Contract customers. Priced Service Contracts, determined parts markup and labor charges. Kept all Technical Certifications up to date for all Technicians including myself. Kept Department network up and running. Thorough knowledge of department's database designed to track all repair activities. Thorough knowledge of HTML. Thorough knowledge of all Apple and Windows based OS's.

March, 2005 - October 2005

NETRIX, LLC - Bannockburn, Illinois

Technical Services Manager

- Helped company start up Service Department for repairing Computers and Printers under warranty and out of warranty. Got company authorized to to do warranty repair with the following companies: Apple, HP, IBM, and Okidata. Oversaw all aspects of the Technical Services Department and the associates within it. This included managing personnel, training personnel, managing Service Contracts, customer relations, repairs and repair issues, technical writing, overseeing Parts Department, and any other service related issues. Interacted with the Sales Department, Senior Management, and Ownership when there were service requests or service related issues. Did some repairs In-Store and On-Site for certain Contract customers. Priced Service Contracts, determined parts markup and labor charges. Kept all Technical Certifications up to date for all Technicians including myself. Thorough knowledge of HTML. Thorough knowledge of all Apple and Windows based OS's.

August, 1994 - March 2005

COMPUTERLAND of GREATER O'HARE - Elk Grove Village, Illinois

Technical Services Manager

- Oversaw all aspects of the Technical Services Department and the associates within it. This includes managing personnel, training personnel, managing Service Contracts, customer relations, repairs and repair issues, technical writing, overseeing Parts Department, and any other service related issues. Oversaw warehouse receiving, distribution, and personnel. Interacted with the Sales Department, Senior Management, and Ownership when there are service requests or service related issues. Did some repairs In-Store and On-Site for certain Contract customers. Priced Service Contracts, determined parts markup and labor charges. Reviewed department personnel job performance and salary. Kept all Technical Certifications up to date for all Technicians including myself. Kept Department network up and running. Thorough knowledge of department's integrated logistics system designed to track all department activities. Thorough knowledge of HTML. Thorough knowledge of all Apple and Windows based OS's.

Contracted Field Service Engineer (08/94 - 05/95)

- Repaired computers and computer related items on a percentage of labor basis.

May, 1985 - July, 1994

COMPUTERLAND - Chicago, Illinois

Field Service Engineer (1985 - 1986)

- A+ Certified
- Performed Bench repairs and On-site repairs.
Authorized by Apple/Macintosh , Compaq , Epson , Fujitsu ,
Hewlett Packard , IBM , Lexmark , Novell, Okidata , Toshiba , and numerous other Vendors.

Service Manager of Schaumburg Location (1987 - 1992)

Performed the following duties:

- Warranty Claims with all above Vendors. Initiated parts ordering. Dispatched technicians with service calls. Handled all Customer Support issues.
Bench repairs and On-site repairs. Supervised up to 5 Technicians.

Assistant Service Manager Downtown Location (1986 - 1987, 1992 - 1994)

Performed the following duties:

- Dispatched all Field Service and In-Store Calls using CSMS software. Trained all new Technicians advancing from the Configuration Dept.
Bench repairs and On-site repairs. Supervised up to 10 Technicians and all Parts Department personnel.

July, 1982 - September, 1983

MIDAS MUFFLERS - Chicago, Illinois

Route Driver

- Drove truck in Chicago Metro Area picking up parts and exhaust systems at main supply warehouse and delivering to 5 plus franchise locations.
Obtained "C" class license.

EDUCATION:

DEVRY INSTITUTE OF TECHNOLOGY - Chicago, Illinois

Two Years 1983 - 1985
B.S. Course in Electronics Engineering

WAYLAND ACADEMY - Beaver Dam, Wisconsin

Graduated with Diploma - 1976

THE FAY SCHOOL - Southborough, Mass.

Graduated from with Diploma - 1973

PERSONAL:

Health and work/attendance record = Excellent.
References available upon request.

P.C.M.S.

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