Derek R. Gillaspie
432 6th Avenue
Marion, IA 52302
319.573.9621
gillaspies@msn.com

Career Objective:

Full time professional, seeking immediate employment within a secure company in which I can utilize my current abilities, while earning a future growing as a marketable and valuable employee.

Education:

Kaplan University, Davenport, IA
Bachelor of Science in Information Technology
November 2004-Present

• Relational Database design, Access 2003, MS-SQL 2000, MySQL.
  Intro to Web Design course; writing source code and utilizing html tags.
  Project Management, system development and business related courses.
  Intro into programming logic and VB.NET language.
  Networking + courses, OS concepts focused Windows and Unix.

Indian Hills Community College, Ottumwa, IA
Computer/Systems Networks Technology
February 1999-February 2001

• Knowledge of multiple operating systems.
  UNIX, Windows 95-2000/NT, MS-DOS and Linux RedHat experience.
  Novell, Netware 3.12, Network Administration and A+Course.
  

Career History:

Quintrex Data Systems, Cedar Rapids, IA
Support/Installation Analyst
November 2006- Present

• Support existing clients with hardware and software issues.
  Install hardware printers, computers, and other devices.
  Support software interfacing with DB2 (IBM AS/400).
  Software language used RGP, VB.NET, and SQL.
  Travel to install and train software for new clients.

Principal Financial Group, Hiawatha, IA
Benefits Specialist
January 2006-Novemeber 2006

• Verifying benefits through Principal health, dental and vision coverage via incoming calls from members as well as physicians.
  Use of Aspect, Work Force Management, Citrix Sessions.
  Explanation of claim payment status and financial obligations for member, physician, and hospitals.

McLeodUSA, Cedar Rapids, IA
Large Business Customer Care Representative
May 2002-October 2005

• 
  Answering incoming calls regarding financial questions for large business’ invoices.
  Administrating technical orders.
  Troubleshooting voice and Data issues (network configuration).
  Responsible point-of-contact for large clients.
  Extensive communications and problem solving training and experience.
  Excellent oral and written communication skills.
  Documentation recorded for each process.
  

References Available Upon Request