Education:
Kaplan University, Davenport, IA
Bachelor of Science in Information Technology
November 2004-Present
- Relational Database design, Access 2003.
- Intro to Web Design course; writing source code
and utilizing html tags.
- Project Management and business related courses.
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Indian Hills Community College, Ottumwa, IA
Computer/Systems Networking Technology
February 1999-February 2001
- Knowledge of multiple operating systems.
- Unix, Windows 95-2000/NT, MS-DOS and Linux RedHat
experience.
- Novell, Netware 3.12, Network Administration and
A+Course.
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Career History:
Mcleodusa, Cedar Rapids,IA
Large Business Customer Care Representive
May 2002-August 2005
- Answering incoming calls regarding financial questions
for large business' invoices.
- Administrating technical orders.
- Troubleshooting voice and Data issues (network configuration).
- Responsible point-of-contact for large clients.
- Extensive communications and problem solving training
and experience.
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APAC, Cedar Rapids, IA
Residential Customer Care Representive
March 2002-May 2002
- Answering incoming residential customer calls regarding
account information and any problems with service.
- Extensive customer service skills used in call center
environment.
- Troubleshooting and problem solving techniques utilized.
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GC Services, Cedar Rapids, IA
Telephone Operator/Directory Assistance
April 2001 - February 2002
APAC, Ottumwa, IA
Customer Service Representive/Supervisor
July 1997 - April 2001
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References Available Upon Request
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