Why almost 99% of the people you call have no reason to be upset, irate or hateful.
Answer A
Why no one "has" to climb down a ladder, up the stairs, rush in to answer your sales call.
Answer B
Why no one ever has to be disturbed by a sales call at dinner time.
Answer C
Why no one has a reason to be rude and hang up or interupt you at the very beginning.Answer D
Why no one should "use" their child as an answering machine or to learn to lie for them.Answer E
Why Privacy Manager, Call Intercept, the Telezapper, and other devices may be expensive and unnecessary "rip offs" of the public.
Answer F
And remember some people are not telling the truth!
If it's that important, people will keep calling or leave an urgent message on the answering machine. The only time in your life that you may regret not answering a phone is if someone, a relative or close friend, was dying and requesting your presense at that very moment. How often does that occur?
See Other Reasons for addional reasons/solutions.
Are there exceptions to the above?
See Exceptions When Sales Calls May be Inconvenient
When the called person should hang up?
See Valid Hang-ups
Frankly anyone who answers the phone when they don't have to, has little reason to complain. And anyone who turns their back on an infant in a tub to answer the phone belongs in jail! That doesn't give you a license not to be professional, but on the other hand, you are no one's doormat either.
But always remain professional, because you are a professional and they are not. YOU do have less of a reason to be rude, sarcastic or hang up! Plus your company may have to fire you. Call a supervisor over if they get too nasty or swear
As for the media, they are getting people worked for nothing. Do they ever show us not calling at dinner time? A Telephone Salesperson? No, your friendly TV anchor or newspaper reporter!
* NEEDLESS TO SAY, AS A PROFESSIONAL, YOU SHOULD NEVER SAY TO A CUSTOMER "Why don't you get an answer machine"? That is like trying to put out a fire by pouring gasoline on it! Politely follow your companies procedures and get off the phone when they complain. If they get nastier and nastier, just call your supervisor over.
Exception: If the person is polite and not rude to you, but says something like, "I know you have a job to do and it's not you, but my phone never stops ringing, and it disrupts my life". In that case, you could say, "I know, while I use the phone all day, I just hate to answer the phone, so while I'm eating, etc, I just let my answering machine do it all for me! In my case, it's not to avoid sales calls, it's just I'm tired..."
The whole idea behind this page is to give you ideas to use to rebut articles, media misrepresentations about our profession. They have whipped people up against sales calls, many of the people you call wouldn't really care if they hadn't been stirred up.
More on this later
Have a tragic death in your family and who will show up in your bushes the next day, invading your privacy?
