1-608-741-0945
EDUCATION: As Graphic Design – Madison Area Technical College
SOFTWARE: HARDWARE:
MOST MACINTOSH A+ CERTIFIED
OFFICE 2002 IBM PC’S/COMPATIBLES
OUTLOOK EXPRESS ETHERNET HUBS
NETSCAPE MINOLTA CF900 PRINTERS
PHOTOSHOP FLEXI – SIGN VINAL PRINTERS
STREAMLINE
DIMENTIONS
OPERATING SYSTEMS: ANCILLARY SKILLS:
MAC OS TCP/IP
UNIX ETHERNET
MS WINDOWS 95/98se/2000/NT/XP HTML 4.0
MS DOS SOME 3D ANIMATION SOFTWARE RUMBA/MAINFRAMES
IP ADDRESSES
CSS / JAVASCRIPT
EXPERIENCE
SUMMARY:
A Graphic Designer, Technical Support analyst with strong Macintosh and PC skills. Has been the Technical Department Manager for an ISP with 6000+ customers.
Also taking on above and beyond responsible duties with graphics and networking hand-in-hand. Responsibilities included assisting customers in resolving network
and software problems, providing diagnostic support (including TCP/IP failures, corruption issues and e-mail problems) Web page design and extending a high level
of customer service to the ISP’s customers.
5/2002 – 9/2002 Team Electronics
Position: COMPUTER SERVICEMAN
Repaired Compaq, HP, and Macintosh computers with a range of challenges dealing with everyday problems of non-reboots, faulty hardware
including motherboards, memory, and other assorted peripherals. Also helped in the sales of specifics and consulting on computer systems.
01/2002 --5/2002 Sabbatical
Self taught css, java scripting while improving with freelance graphics…
11/2001 – 01/2002 Manpower
Position: PROJECT
LIMITED WORK / PRODUCTION ARTIST
*Sanford
Business To Business – Janesville
Worked as a production Artist doing typography for clients involving pen placement and film development with Adobe Illustrator,
Streamline, and Dimensions. Day to day routines included adding clients to database in file maker and tagging for future repeats of
logos and taglines. Projects included Redrawing of corporate identities and using creative talents for internal and external use.
Minor Macintosh troubleshooting included.
5/2001 – 11/2001 Teksystems
Position: PROJECT LIMITED WORK / HELP DESK
*Land’s End –
Dodgeville
Continued the maintenance of dummy terminals with mainframes including TSO, VM, RACF and CICS all threw the application called Rumba.
Operated and replaced trouble tickets with Tivoli ticket software. Also fixed common and complex problems using SMS, Virtual PC, and
Timbuktu within the Windows 2000 Professional edition. Preformed level 1 for office 2000 including Word, Access, Excel, Outlook, and FrontPage issues.
*CUNA Mutual Credit
Union – Madison
Performed password changes and resets to resolve security issues using both RACF and Active Directory while keeping track of trouble
tickets using Support Magic software. Did large database retrieving and some updates of personal using Windows NT Workstations
running Novell client software. Also guided employees and credit unions across the nation helping them with the web based
applications that were being implemented within the credit unions.
9/2000 – 5/2001 Aurora Computer Services Inc.
Position: CHARTER SUB-CONTRACTOR / MACINTOSH DEPARTMENT MANAGER / COMPUTER SALES ENGINEER
Had done high-speed cable modem installs using a DHCP server and troubleshooting issues for Charter Communications.
When at the office was the Macintosh Department Manager in charge of any and all Macintosh issues. Including software and hardware issues.
Expanded my knowledge with Windows operations as well including the new Windows 2000 Professional.
Became A+ certified and is able to construct and load a new Windows Box. Troubleshoot hardware and internal issues, including BIOS.
Became sales engineer and marketing
3/2000 – 7/2000 Print – Tech
Position: NETWORK
ADMINISTRATOR/GRAPHICS SUPERVISOR
Was responsible for upgrades of Mac and PC computers for the company including troubleshooting and conversion of foreign files
from Mac to PC or visa versa. Also versed in wide format printing and vinyl lettering. Monitored and helped setup their network
with security using Windows NT workstation 4.0 Setup of computers for staff and supervisors creating an Intranet within.
As well as layout and logo design for major corporations including but not limited to Charter Communications.
1/99 – 3/2000 Global Dialog Internet
Position: DIAL UP TECHNICIAN/HELP DESK ANALYSST, PUBLIC RELATIONS MANAGER.
TECHNICAL SUPPORT MANAGER
Have been progressively promoted during my tenure with this Internet Service Provider. My day to day technical responsibilities include
supporting TCP/IP protocols for Win 95/98, monitoring and troubleshooting dial up and e-mail services for customers, configuration of
customer’s systems for ISP Connection and configuration of E-Mail protocols, setup of domains and aliases, and setup/maintenance of
passwords/security. Additionally, evaluating and managing personnel training needs, improving the quality of technical
support services and overseeing internal projects.
1996 – 1998 Madison Area Technical College
Position: COMPUTER LAB TECHNICIAN/STUDENT TUTOR
Was responsible for computer maintenance (Macintosh’s and IBM PC’s/Compatibles) including repair, memory swap outs and routine
troubleshooting. Additionally, was responsible for helping students with assignments and providing support for Adobe PhotoShop,
Adobe Illustrator and QuarkXpress.
1987 – 1991 U.S.ARMY
Position: INDUSTRIAL ENGINEER
Was instructed on mechanical design, Architecture, and Civil engineering. Can read blueprints and create as well, with dimensioning
both traditional and threw the aid of Computer. Became 2nd in my graduating class of around 50 solders.
Brain Bench Certificates –www.brainbench.com
Managing People (U.S.)
Counseling Techniques
First Aid Core Knowledge
Adobe Photoshop
Adobe Illustrator
Macintosh OS
MS Outlook Express 5.0 Fundamentals
Netscape 4.72 Fundamentals
Computer Fundamentals (WINDOWS)
Computer Fundamentals (Mac OS)
References provided upon request.
