·         I would like to gain a career position where I could fully utilize my skills and education while contributing to the benefit of my employer.

·         I would also like to learn more skills and trades to contribute to my continuing education.

·         Able to deal patiently with difficult people.

·         Highly motivated, reliable, confident and committed to professional standards

·         Demonstrated problem solver

·         Excellent technical skills

·         Effective working independently as well as contributing to team effort

·         Previous and current software training has improved my knowledge, and is a powerful benefit to technical businesses.

1999 - 2000  Kennesaw State University                Kennesaw, Georgia

Computer Science Major

·  Microsoft Visual Basic Programming, C++ Programming, Economics, Advanced Math

1998 - 1999       Lassiter High School                           Marietta, Georgia

College Prep

·  Computer Programming, Keyboarding, Advanced Math, Marketing

1998 - 2000       Best Buy                                              Atlanta, Georgia

Media Representative

·   To inform users of various software, my job is to explain the use of software and give troubleshooting tips to current customers.

·    Voted M.V.P. of Media three separate months

·    To provide the best customer service with accuracy and speed.

2000                 IMS Health/Support Technologies     Norcross, Georgia

Help Desk Professional

·   To solve various computer problems, my job is to walk customers through whatever steps necessary to make sure the problem gets solved

·    Customers would contact our help desk through the phone, but e-mail and other methods of communication were also used to solve problems

·    All calls were timed, and required to be documented using Vantive software

·    Received Help Desk 2000 Certification

2000                 PDS Tech                                       Kennesaw, Georgia

Help Desk Technician

·   My job is to assist customers over the phone through various problems involving their internet connections.

·    Problems involved those with TCP/IP connections, dial-up networking connections, Internet Explorer, Netscape, Microsoft Outlook, and many others.

·    All calls had to be documented using Remedy documentation software.

·   I am very experienced with Microsoft Windows (95, NT, 98, 2000, and ME) and the Microsoft Office Software, including Word, Excel, Powerpoint, Outlook, and Frontpage.  I also have experience with Lotus Notes and Lotus Smartsuite.  I have knowledge of programming with Microsoft Visual Basic, QBASIC, C++, and web page design using HTML. Mainstream software including Adobe, Corel, Macromedia, and Dreamweaver applications.  My hardware experience includes that of hard drives, disk drives, modems, printers, monitors, and many more.

 ·   In my spare time I like building and repairing computers for people.

 ·   I also enjoy creating web pages, small programs, and graphic designs on the computer when I have time.

· Best Buy Supervisor, Felton McEntire, can be reached at 555-555-5555, extension 2260

·    Help Desk Professional, Titus Anty can be reached at 555-555-5555.