·         I would like to gain a career position where I could fully utilize my skills and education while contributing to the benefit of my employer.

·         I would also like to learn more skills and trades to contribute to my continuing education.

·         Able to deal patiently with difficult people.

·         Highly motivated, reliable, confident and committed to professional standards

·         Demonstrated problem solver

·         Excellent technical and organizational skills

·         Effective working independently as well as contributing to team effort

·         Previous and current software training has improved my knowledge, and is a powerful benefit to technical businesses.

1999 - 2001  Kennesaw State University                Kennesaw, Georgia

Marketing Major

·  Microsoft Visual Basic Programming, C++ Programming, Economics, Advanced Math

1998 - 1999       Lassiter High School                           Marietta, Georgia

College Prep

·  Computer Programming, Keyboarding, Advanced Math, Marketing

1998 - 2000       Best Buy                                              Atlanta, Georgia

Media Representative

·   To inform users of various software, my job was to explain the use of software and give troubleshooting tips to current customers.

·    Voted M.V.P. of Media three separate months

·    To provide the best customer service with accuracy and speed.

2000                 Verizon/PDS Technology                Alpharetta, Georgia

Help Desk Technician

·   My job was to assist customers over the phone through various problems involving their dial up and DSL connections, as well as personal LAN support.

·    Problems involved those with TCP/IP connections, dial-up networking connections, Internet Explorer, Netscape, Microsoft Outlook, and many others.

·    All calls had to be documented using Remedy documentation software.

2000 - 2001       IBM/Career Connections                 Kennesaw, Georgia

Technical Analyst

·   My job is to assist customers through various problems involving everything from network servers to handheld devices.

·   Hundreds of different applications were involved everyday to get problems resolved.  Applications included Terminal Server, Netfinity, Lotus Notes, Clarify, Microsoft Windows NT, and Microsoft Office.

·      Worked in direct contact with Project Leaders for problem resolution.

·  All calls had to be documented using Tivoli/Expert Advisor documentation software.

·   I am very experienced with Microsoft Windows (95, NT, 98, 2000, and ME) and the Microsoft Office Software, including Word, Access, Excel, Powerpoint, Outlook, and Frontpage.  I also have experience with Lotus Notes, Lotus Smartsuite, Terminal Server, and Clarify.  I have knowledge of programming with Lotus Domino Designer, Microsoft Visual Basic, QBASIC, C++, and web page design using HTML. Mainstream software including Adobe, Corel, Macromedia, and Dreamweaver applications.  My hardware experience includes that of hard drives, disk drives, modems, printers, monitors, and many more.

·  Received Help Desk 2000 Certification

 ·   In my spare time I am a student pilot working on a Private Pilot license.

 ·   I also enjoy creating web pages and graphic designs on the computer when I have time.

· Best Buy Supervisor, Felton McEntire, can be reached at 770.392.0454, extension 2260

·    Jason Wells, Contractor Supervisor at IBM, can be reached at 770.794.3943.  Angie Wagoner, Team Lead, can be reached at 770.794.4044.