Daniel Michael Abbey

Contact: 770-498-4553, Email: dabbey@edeltacom.com

 

Profile

Interpersonal, and dependable team player with strong commitment to achieving best results. A self-motivated, effective communicator, with proven ability to adapt to varying work conditions.

 

Education

B.Sc. Telecommunications Management, Devry University, GA., GPA: 3.7,

Technical Associate Computer Programming/EDP, WACSI, West Africa Honor: Who’s Who among students in American Junior Colleges

Professional Certifications: CCNP, CCDA, CCNA, CNA, and CCIE Written

Member Toastmasters International, Stone Mountain Toastmasters

 

Networking and Protocol experience

Windows NT, 2000, Linux/Unix, Optical and Cooper Ethernet, Frame Relay, Point-to-Point, ISDN, VPN, Switching, Routing, Load Balancing, Wireless Networking, Network Analysis (sniffer), TCP/IP, DNS, BGP, OSPF, EIGRP, RIP, HSRP, VRRP, NTP, TFTP, FTP, SNMP, SMTP, POP3, BOOTP, etc.

 

Employment history

 

Oct. 00-present                      Product Engineer, Edeltacom, a division of ITC Deltacom

                                          Suwanee, GA (formerly Bay Data Consultants)           

 

·        Product development - plan, design, implement and support Edeltacom’s data center carrier class core routing infrastructure, including Cisco 12016 GSRs, Juniper M10, Catalyst 6509s, Nortel Passport 8000s, Cisco Pix, Checkpoint and Netscreen Firewalls, Foundry and Alteon Server Load Balancers, NPT, Syslog servers and other layer 2 and 3 devices – operating in a complex BGP, OSPF, routing and switching environment.

·        Design and implementation credits at Edeltacom include, the Data Center access network, SMN (Server Monitoring Network), OOB (Out-of-band), and ENOC (Edeltacom Network Operations Center) networks.

·        Provide daily tier 3 technical support for customers, sales, operations and other departments on networking and security issues.

·        Produce detailed product documentation using accepted templates.

·        Deliver detailed product training to all effected departments.

·        Perform customer installation and/or installation oversight for all core routing product.

·        Answer all core routing/networking customer trouble calls escalated from levels 1 and 2.

·        Communicate trouble ticket, network, system and/or product status to customers and internal personnel as required.

·        Respond, resolve and document support escalations within time frames established by ticketing system

·        Generate monthly SLA/network performance report using Brix and other SNMP tools.

·        Project and plan network optimization base on monthly performance report.

·         Plan and schedule routine maintenance as required to effect all necessary adds, moves and changes to network.

               

Oct. 98-Oct. 00                       System Engineer – Bay Data Consultants, Norcross, GA.                                       

 

·        Provide customer on and off-site support with planning, design, and implementation of enterprise client-server and LAN/WAN infrastructure.

·        Conduct presales technical research and prepare project scopes.

·        Communicate project technical details to customer, and coordinate adds and changes as necessary.

·        Workout project schedule and timeline with customer.

·        Oversee implementation, and provide extended support for customers with maintenance contract.

·        Work with core design team (Layer 3) on Edeltacom Data Center design and implementation.

 

Mar. 97- Jun. 98                 Technical Assistant, Truett-McConnell College,

                                             Cleveland, GA.

 

·        Computer lab administrator - providing technical support for students, and troubleshooting all LAN problems when labs are opened.

·        Netware 4.11/Windows NT administrative support and help desk for admin staff.

·        Assist in planning and implementing of upgrades.

 

Dec. 95- Dec. 96                 Senior EDP Assistant, Unicef, Monrovia, Liberia, West     

                                             Africa.

 

·         Install and administer Novell Netware 3.12 10BaseT Ethernet LAN, Lotus cc:Mail, and Unicef core Applications.

·         Provide user support, and oversee all IT responsibilities, including planning, design, implementation and documentation of IT projects.  

·         Provide IT support in other field offices (in other nations), and United Nations system affiliates as required.  

 

May 94- Dec. 95                 System Administrator, Mobil Oil Liberia Ltd., Monrovia, 

                                             Liberia, West Africa.

 

·        Administer Netware in an IBM Token Ring LAN.

·        Provide IT leadership in the rollout and implementation of Mobil Corporate application – CA Accpac.

·         Provide user support, and oversee all IT responsibilities, including planning, design, implementation and documentation of IT projects.  

 

Mar. 93- May 94                 Sr. Computer Programmer, National Bank of Liberia,

                                              Monrovia, Liberia, West Africa.        

 

·         In-house DOS base application development in COBOL and CA Clipper 5.0.

·         Supervision of other programmers, pre-implementation testing, debugging, and user training.

·         Assist in LAN administration, and general user support.