SHANNON ABBEY

Contact (770) 498-4553, Email: spercell@hotmail.com

 

OBJECTIVE:   A position where my computer knowledge, education and work experience will be utilized and advanced.

 

EDUCATION:  UNIVERSITY of ALABAMA in HUNTSVILLE B.S. in Management Information Systems 1999

                     KENTUCKY STATE UNIVERSITY B.A. in Business Administration 1994

                       

SUMMARY OF QUALIFICATIONS:

• Knowledge in Office 97, Win95/98, WordPerfect for Windows, Oracle 8.0, SQL, COBOL, C++, AS/400, TSO, JCL
• Experience in insurance, financial, and healthcare industries
• Adapt easily to new concepts and responsibilities
• Set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines
• Proven interpersonal skills: cooperative team player, motivated, and hardworking independently
• Continuously seeks self-improvement

 

EXPERIENCE:

 

July 2000 – April 2002:  Hewitt Associates, Inc.

Business Analyst

• Defined functional requirements.
• Identified and defined plan provisions to support departmental reporting to Health plans.
• Performed analysis tasks for specific plan provisions.
• Tested and wrote test plans.
• Performed reconciliation for monthly premiums and quarterly audits.

               

Jan 2000 – July 2000: InfiStar Corporation

Jr. Business Analyst

• Responsible for the research, documentation, and design of different system components that are requested.
• Worked closely with the development, project management and system supported.
• Performed necessary analysis and documentation of system requirements.

 

JUNE 1997 - AUG 1998; Redstone Federal Credit Union

Quality Assurance Examiner

• Examined and verified all new member services, real estate, and consumer loan documents. 
• Inspected and reviewed all loans and services for completeness, accuracy, and assured all associated documents were received. 
• Monitored and ensured that all services, consumer and real estate loans were granted in conformity with the guidelines provided in compliance with Redstone Federal Credit Union policy and procedure.
• Audited reports for compliance to all applicable federal, state, and county laws ensuring documentation was within appropriate guidelines.

 

DEC 1994 - NOV 1996; Dawson Hail Insurance Company

Underwriter

§         Underwrote 1200 crop policy accounts, new business applications, and made changes to existing policies.

§         Provided statistical coding, rating information and endorsements required to issue new business.

• Assisted in ensuring achievement of company productivity and profitability objectives.
• Resolved client grievances and misunderstandings.
• Examined production and yield reports to establish insurance guarantees. 
• Audited over 1000 acreage reports to determine insurance liability. 
• Analyzed reports for relevant policy information.
• Trained new underwriters on policies and procedures.
• Worked on AS400 terminal and worked with Agri-Peril Management Systems.

 

COMPUTER SKILLS:

Office 2000, Office 97 (Word 97, PowerPoint 97, Excel 97), Win95/98, WordPerfect for Windows, Access 97, Oracle 8.0, SQL, COBOL, C++, AS/400, TSO, JCL, Endeavor