PROFESSIONAL EMPLOYMENT

PricewaterhouseCoopers, IT Support Analyst, September 1996 - Present

Over 4 years experience working for GTS (Global Technology Solutions) as an IT Support Analyst. Supported 800+ Professional staff in the Atlanta North, Atlanta Wildwood, Down Town - Hurt Plaza and Midtown – Campanile BLDG. Duties included Network Administration, Software/Hardware configuration and support, working with Line of Service leaders to determine plans to roll out new initiatives, managing inventory, and training customers on new software products.

SUMMARY OF EXPERIENCE

Network Administrator (combined Windows NT and Netware 4.11)
Maintained Backup of Netware and NT servers
Worked with Line of Service leaders determining plans to roll out new initiatives
Trained customers on software and hardware
Information Technology Coordinator for remote office in Atlanta, GA
Managed a team of peers that developed a new technology presentation given each month across many regional offices.
Extensive hardware/software troubleshooting and customer service
Developed personal website and designed other websites for organizations
Worked on several team projects across regional offices.

CERTIFICATIONS

A+, MCP (Microsoft Certified Professional)

COMPUTER SKILLS

Software: Windows 95, Windows NT Server, Windows 2000 Professional,Windows ME, Netware 4.11, Microsoft Office 97 Professional, Microsoft Office 2000 Professional, Adobe Acrobat 4, Macromedia Dreamweaver 3, Macromedia Flash 5, Macromedia Fireworks 2.0, Adobe Photoshop 4, Adobe Illustrator 9, HTML, JavaScript, ASP, Arcserve 6.6, FTP Software, Internet Explorer, Netscape Navigator, PC Anywhere, Microsoft Netmeeting, Lotus Notes, Superforms, GoSystems(Fast Tax), VPN’s, familiar with Visual Basic and C++

Hardware: Over 5 years experience troubleshooting desktop/laptop hardware, experience building desktop computers, maintained/supported Ethernet networks, CD-RW drives, zip drives, tape storage devices, network printer administration, exposure to routers and hubs

PROFESSIONAL EMPLOYMENT

SUMMARY OF EXPERIENCE

CERTIFICATIONS

COMPUTER SKILLS

EDUCATION

Atlanta Metropolitan College , Atlanta,Ga 1998- 2000