JORGE F. CASTILLO
jorge.castillo@adtran.com

Current Address:
110 Bremerton Dr.
Huntsville, Alabama 35824


SUMMARY:
International Technical and Business Development Manager with five years of professional experience in voice and data access networks working with large telecom operators. Successful in supporting sales and cross-functional teams to identify and develop sales strategies that drive new business. Strengths include a demonstrated ability to quickly learn and understand customers' businesses and requirements, network architectures and culture. Excellent interpersonal and communication skills used to effectively interface with customers, create and provide high class technical presentations and deal with business partners and internal organizations.

PROFESSIONAL EXPERIENCE

ADTRAN, Huntsville, AL, Jan 2003 - Present
Business Development Manager, International
Responsible for development of market research and analysis to identify and acquire new business opportunities with key Latin American Telecom companies and contacts. Generate leads and secure quality sales appointments, develop and conduct technical presentations and training, and to maintain and support relationships.

ADTRAN, Huntsville, AL, June 2001 - Dec 2002
2nd Tier Technical Support Engineer, Enterprise Networks Division
Provide support and advice on all matters of technical nature to customers and First-Tier Engineers.  This requires broad-based experience relating to the technical aspects of hardware configuration, installation and maintenance; operating and network software environment support, training and consultancy; application software installation; communications topologies and so forth. Apply a wide knowledge base and problem solve in areas including Internetworking with Routers, Switches, and configuring and troubleshooting CSUs/DSUs, Multiplexers, VPN Gateways, etc.

THE UNIVERSITY OF ALABAMA, Tuscaloosa, AL, Aug 1999 - May 2001
Graduate Teaching Assistant, Electrical and Computer Engineering Department
Provided assistance to professor in senior level engineering courses. Assisted lecturing of laboratories in Electronics courses.

THE UNIVERSITY OF ALABAMA, Tuscaloosa, AL, Aug 1999 - May 2001
Hall Director, Residential Life Department
Provided overall administration of a residence hall, including selecting, training, and supervising staff; coordinating educational, cultural, and social programming; advising hall governments; providing counseling and referral service to residents; and enforcing University and residence hall regulations.

“MARIANO GALVEZ” UNIVERSITY OF GUATEMALA, Guatemala, Feb 1999 - Aug 1999
Assistant Professor of Systems Engineering, Systems Engineering Department
Prepared and lectured undergraduate-level courses to students in the Systems Engineering Department. Graded tests, assignments, and projects. Assisted students with questions and problems. Responsible for undergraduate computer laboratory, maintenance of hardware and software. Scheduled lab-times for student use.

INTERHUEHUE, OFFICE AND INTERNET SERVICES, Guatemala, Feb 1999 - Aug 1999
Co-Owner and Founder
Built company, and filed all necessary legal documents. Set up computers and network. Provided Internet services including web-page design and e-mail accounts. Sold computers, accessories, and provided technical support.


HALLIBURTON ENERGY SERVICES, Lafayette, LA, Aug 1998 - Jan 1999
Well-site Engineer I, Completion Products Service Line/Slickline
Provided on-site technical support to operators and customers. Worked with Advanced Measuring System for Slickline operations and with RAM Memory Logging tools used in the oil industry. Prepared post-job technical reports for Technical Supervisor.  Prepared Technical Presentations for Slickline Standard services to peers and prospective customers. Handled and assembled memory logging tools in the machine shop for uses in the field, working under a 24-hrs-on-call schedule.


TOCCO, INC., Boaz, AL, May 1997 - Aug 1997
Co-op Engineer, Research and Development/Standard Groups
Designed Induction Heating Power Systems as part of a 6-member engineering team. Received orders, determined machine specification, drafted revised designs and forwarded to production. Assisted on new designs and procedures by applying concepts learned in school. Converted old drawings into an updated version of Computer Aided Design Package. Provided assistance on trouble-shooting design problems. Assisted operators in achieving the desired performance of the design.


THE UNIVERSITY OF ALABAMA, Tuscaloosa, AL, Aug 1996 - Aug 1998
Resident Assistant, Residential Life Department
Provided an atmosphere that encouraged learning and enhanced student life by developing Cultural, Social and Educational programs for residents.
Responsible for maintaining discipline and order for a floor of 72 residents. Managed finances and facilities for the department. Designed, developed and maintained a home page for a Resident Hall.



EDUCATION

Master of Science in Electrical Engineering, Aug 1999 - May 2001
The University of Alabama, Tuscaloosa, AL
Thesis: Energy and Spectral-Efficient Protocols in Ricean Fading Channels.

Bachelor of Science in Electrical Engineering, Jan 1994 - Aug 1998
The University of Alabama, Tuscaloosa, AL

Elementary School Teacher Accreditation, Jan 1989 - Oct 1991
De la Salle School, Huehuetenango, Guatemala

CERTIFICATIONS

Cisco Certified Network Associate, CCNA
Cisco Certified Network Professional, CCNP


TECHNICAL EXPERTISE

Deep knowledge in broadband access networks and all xDSL technologies. Experience on LAN, WAN IP/ATM networks and VoIP technology trends. Working experience in access voice and data networks, TDM/SDH/SONET and optical networks, digital cross connecting, switching, and telephony equipment. Experience in mobile networks and architectures and radio access technologies. Knowledge on DWDM and MPLS networks, and OSS


OTHER SKILLS

Modulation Techniques, Data Compression Algorithms, Digital Image Processing, Network Design, Analysis and Optimization, Numerical Methods.


LANGUAGES

Fluent in English and Spanish

Portuguese - Beginners Level


HONORS / ACTIVITIES

Sisyphus Award, ADTRAN International 2005
Whatever it takes Award, ADTRAN International 2004
Outstanding Technical Support, ADTRAN 2001, 2002
Graduate Assistantship, Residential Life Department, 1999 - 2001
Teaching Assistantship recipient, Electrical and Computer Engineering Department, 1999 - 2001
Hall Council Advisor 1999 - 2001
Capstone International Program out-of-state Leadership Tuition Grant recipient, 1995-1998
Residential Area Director of the Year, 2001
Campus-wide Resident Assistant of the Year, 1996 – 1997
Outstanding Resident Assistant Residential Area, 1996 – 1997
Outstanding Diversity Program of the Year, 1997 - 1998
3M Diversity Leadership Scholarship, summer 1998
ADTRAN Co-op Scholarship, summer 2000