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Troubleshooting

Trouble Shooting Dirt Track Racing DTR1 & DTR2 

Whenever you have a computer problem there are basic things you should do to fix the problem. 

Note the error message exactly as displayed.

What changes have I made recently to my computer? *******

Note what function or action you were doing when it occurred.

Note what programs were open at same time the error occurred.

Has this error happened before?

Usually you can resolve problems quickly by using the kiss method

kiss = keep it simple stupid  

If your game was working and you installed a new file....

Always look at things you have done most recent to change your pc. or game.

There are files that provide details on the dtr errors. They are called errorlog.txt and error.log and in windows 98 they are in the "my documents" folder. Open these with a text program like notepad or microsoft word.

Error I had recently

Nov 2006 

I received this error , registry restore error resing file ' data\cars\latecamaro\car.str     parsing failure. I couldnt get the game to start. I read my error logs found in my documents. (They used to be on c drive and now i found them in my documents.)  Look for "Error.txt" and "error.log" files in your my documents folder. Details in these files showed me there was a memory access problem and a problem reading from a certain .str file. The problem was found in the store.pf and store.pfb files. I removed those files and replaced them with 2 from my cd  and the game started right up.  

 

Example of information in error.log file

** Error Information

etrace: file www. bh motorsports.com.txt in skin directory is not a directory

Module: skinlist.c

Line: 276 

Common sense will point you to a skin u downloaded from a site that had a file in the wrong folder. Remove that file and its fixed. 

 

Error Messages

"During launch, an error appears that mentions an 'Hresult Error at initialize sound' and then the game quits."
There are two possible solutions to this problem.

First, turn off sound hardware acceleration in Windows like this:

  1. Click the Windows Start button.
  2. Select Settings.
  3. Select Control Panel.
  4. Double click the Multimedia icon.
  5. Click the "Advanced Properties" button.
  6. Click the Performance tab
  7. Move the slider bar next to "Hardware Acceleration" down to "None".
  8. Click on OK.
  9. Try the game.

Lockups & Crashes

"The game locks up whenever I select one of the late-model cars."
This problem can occur if your sound card drivers are out of date. Download and install the latest driver version available for your card and then try playing again. To learn more about updating your sound drivers, refer to our How to Update your Drivers FAQ.

If this doesn't work, then you may need to turn down your sound hardware acceleration settings in Windows. For instructions, please see the "Error Messages" section of this document.
"Whenever I launch the game it freezes on a Black Screen or quits back to the Windows Desktop without any error message." There are several possible causes for this problem. For details on steps that you can take to get the game running, please see our Windows 95/98 Video Troubleshooting FAQ.
"The game locks up or crashes randomly throughout the game". This is usually the result of other applications conflicting with the game. For details on how to fix random lockups and crashes, please see our Windows 95/98 General Troubleshooting FAQ.
"I have a VooDoo 2 card and the game crashes when I start a new race." Set your graphics mode to Direct3D manually, instead of letting the auto-detect do it for you. This should fix the problem.

 

Video Problems

"I'm using a 'GeForce' video card and cannot see the mouse pointer while playing."
Download and install the latest patch available here, currently version 1.03. This should fix the problem. If it does not, then download and install the latest driver available for your GeForce card from http://www.nvidia.com.
"The colors or textures in the game don't display correctly." Make sure that you have installed DirectX version 7.0 or higher on your system before playing. If you have already done this and the problem occurs anyway, then you'll need to update your video card drivers with the latest versions available from the manufacturer.

For more information about DirectX, please see our DirectX Frequently Asked Questions.

To learn how to update your video card drivers, refer to our How to Update your Drivers FAQ.
"There are black boxes all over the screen." Turn down video hardware acceleration in Windows. Windows acceleration may be conflicting with DirectX. If this doesn't work, update your video card drivers.

To learn how to adjust Windows video hardware acceleration, refer to our Windows 95/98 Video Troubleshooting FAQ.

To learn how to update your video card drivers, refer to our How to Update your Drivers FAQ.

Installation Problems

"The game starts to install, but then stops partway through."
There are several possible solutions to this problem. Please see our Windows 95/98 General Troubleshooting FAQ for details.
"Nothing happens when I insert the game CD into my CD-ROM drive." The Windows 95/98 AutoPlay feature may be disabled on your system. You can either enable AutoPlay, or install the game using the Manual installation instructions as listed at the top of this document.

For help with enabling AutoPlay, please see our Windows 95/98 General Troubleshooting FAQ.

Sound Problems

"I can't hear any sound or music in the game."
  1. Make sure that your speakers are turned on and any volume controls on them are turned up.
  2. Check your Windows volume settings by clicking on the small yellow speaker icon on your taskbar.

If none of the steps above work, then make sure you have installed DirectX version 7.0 from the CD, or the latest version available from Microsoft. If you have already tried this too, then you'll need to update your sound card drivers to the latest version available from the manufacturer.

For more information about DirectX, please see our DirectX Frequently Asked Questions.

To learn how to update your video card Drivers, refer to our How to Update your Drivers FAQ.
"The game is reporting a 'sound init error'." This problem occurs when the sound card drivers installed on your machine are not fully compatible with DirectX 7, which installs automatically when you install the game. To solve this problem, you need to update your sound card drivers with the manufacturer of the card.

To learn how to update your sound card Drivers, refer to our How to Update your Drivers FAQ.

DirectX & Driver Problems

This game uses Microsoft's DirectX for all graphics and sound effects. It cannot run properly unless DirectX version 7.0 or higher is installed on your computer. It may also exhibit problems if the video card and/or sound card in your computer are not 100% DirectX 7.0 compliant.

Re-install DirectX from the Dirt Track Racing CD, then reboot your computer and try playing the game again. For instructions, see the section near the top of this document labeled "DirectX Installation".

If the problem still occurs, then you'll need to update your video and/or sound card drivers with the latest versions available from the manufacturer.

Multiplayer Problems

Please note that instructions for setting up and playing multiplayer games can be found on pages 11-13 of your game manual. Also, DirectX version 7.0 or higher must be installed on your computer before playing.

If you are playing on GameSPY with a full room of ten players, in which one or more of those players is pinging at 500 or over, you may experience such weird effects as flying cars. We are working on a patch to solve this problem and will post it here when available.

Controller Problems

"I'm using an analog controller such as a Thrustmaster T1 or Interact V3 and it won't work right in the game."
Some controllers use software drivers that are not totally compatible with this game. To fix the problem, you'll need to uninstall all of your controllers from the "Game Controllers" control panel in Windows, and then re-install the one you want to use as a standard 2-axis, 4 button joystick. When done, be sure to calibrate and test the device to be sure that it's working right before you play.

"The game's performance suffers when I'm using my Microsoft Force Feedback Wheel".

This can occur on systems that only barely meet the system requirements that are listed on the box and at the top of this document. Installing the latest drivers available for your steering wheel can reduce this effect. If you're already using the latest drivers and the problem still occurs, then reduce the amount of feedback and/or reduce the number of additional cars on the road.

Standard Troubleshooting

"I've encountered a problem that was not mentioned in this document."
  1. Make sure that your system meets the minimum system requirements as listed on the box and at the top of this document. If your system does not meet or exceed the minimum requirements, it will run poorly, or not at all.

  2. Shut down all other programs that you may have running on your system prior to playing Dirt Track Racing. Other programs can interfere with the operation of the game. For detailed instructions on shutting down all of your other applications, please see the windows facts sheet at microsoft.com/.
  3. Make sure you have plenty of room left you your hard drive, or windows may not have enough room for a swap file. This can cause some very strange problems.

  4. Make sure that the CD itself is not dirty or damaged in any way. If the CD is dirty, it can be cleaned. Most computer stores carry inexpensive CD-ROM cleaning kits that will safely restore your CD. If you want to try cleaning the CD without a kit, you can wash the CD using lukewarm water, MILD NON-ABRASIVE dish soap, and a very soft and clean COTTON cloth. Do NOT use any kind of paper product or abrasive soap to clean the CD, as these WILL scratch! Once the CD is clean, be sure to let the CD dry completely before inserting it into your CD-ROM, or damage may result.

  5. If the CD is scratched or physically damaged in any way, you may need to send it in for replacement. 

  6. Try uninstalling, and then re-installing the game.