Frequently asked questions:
Q: Can I order by telephone?
A: If you have a technical problem placing your order online, you may speak with
a personal shopper by phoning 00965-567865, Monday - Friday from 8:00 am to 6:00
pm and Saturdays from 8:00 am to 5:00 pm.
Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line.
Q: Can I change my order?
A: Yes, you can hit the "Reset" button and change the product before you
finalize your choice. Just make sure you only click the "Submit/checkout" button
once! This will avoid any duplicate charges.
Q: What types of payment do you
accept?
A: We accept MasterCard, Visa and ATM / Debit Cards with a Visa or MasterCard
logo. To place an order using a payment method other than credit card, phone us
at 00965-567875 Sorry, we do not accept personal checks, mall gift certificates.
Q: When will I receive my order?
A: Orders are processed Saturday through Wednesday. Before your order ships,
please allow 1-2 business days for order processing. Orders are not processed or
shipped on weekends or holidays. Please keep this in mind when selecting your
shipping options.
Q: When will my credit card be
charged?
A: Your card is only authorized when you place an order. We don't charge your
credit card until the order has shipped and is on its way to you.
