EDUCATION

Kennesaw State University – Marietta, GA     B.Sc., Organizational Communication, 1994
Minor in Business Law/Marketing/Management

Southern Polytechnic State University – Marietta, GA
Masters Candidate in Professional & Technical Communication  

EXPERIENCE

Contract Technical Documentation Consultant - August 1994 to Present

Marriott Vacation Club International - Information Resources - Mar 2003 - Present

Technical Writer - Contractor

Created/Updated Online Enterprise Architecture Framework Project Documentation and Customer Relationship Process Phase 3.1 using RoboHelp Office X3 in order to create an Online Documentation Library. Created User Brief for the RPM Direct Connect project using FrameMaker 7.0.  I was also the administrator for their online discussion forum pertaining to the Enterprise Architecture Frameworks Library.  Performed Technical Editing. Gathered requirements from documentation library, subject matter experts, and release notes. Create and manipulate images. All projects are published in support of Marriott Vacation Club International Information Resources Department.  Tools: MS Office Suite, MS Image Composer, RoboHelp Office X3, FrameMaker 7.0. Adobe Acrobat 5.5

AAA, Inc. – Lake Mary, FL Oct 2002 to Mar 2003

Technical Writer - Contractor

Creating Online Help Systems  (WebHelp and HTML Help) using RoboHelp Office X3, to support AAA’s Online Support Manager, Content Manager, and Website Statistics applications. Perform Technical Editing for multiple documents.  Gather requirements from documentation library and release notes to update their old documentation and create the online help. All projects are published in support of AAA Webmaster Services, Internet Development Department, AICWEB, and aaa.com.  Tools: MS Office Suite, Image Composer, RoboHelp Office X3, FullShot 7.0.  

Independent Bankers Bank, Inc. – Lake Mary, FL July 2002 to Oct 2002

Technical Writer - Contractor

Created Online Help System using RoboHelp WebHelp Enterprise as well as other documentation such as Administrative Guides and User Instructions using MS Word, FullShot 7.0, and MS Image Composer.  Assisted Marketing with Usability Testing and Editing of other Marketing material as well as the company's Intranet site. All projects were completed, published, and distributed in support of IBB's Powerlink Online Banking System, using Information Mapping techniques in a web-based environment.  

Data on Air, Inc. – Orlando, FL   May 2002 to July 2002

Technical Writer - Contractor

Created documentation such as Administrative Guide using MS Word, Adobe Acrobat, FullShot 6.5, and MS Image Composer.  All projects were completed, published, and distributed in support of Data On Air, Inc.’s ProPay 1.0 System software, using Information Mapping techniques in PC (Windows) environment.  

ISR Global Telecom (Venturi Technology Partners)-  Orlando, FL (March 2001 to Apr 2002)
Senior Technical Writer - Contract

Technical Writer - Contractor

Created/wrote multiple documentation projects such as Online Help (JavaHelp) using ForeHelp 2000, CD-ROM Jewel Case inserts,  Multiple Users Guides, API Guide, Release Notes, Sales Proposals, System Overview updates and Installation Instructions. All projects were completed, published, and distributed in support of ISR Global Telecom’s Tempest Network Management System software, using Information Mapping techniques in PC (Windows) and web-based environment.  Assisted developers in testing the application. Performed QA Testing on product. Supported Sales Department with proposals and PowerPoint sales presentations. Environment: Unix, JavaScript XML, MS Office Suite, ForeHelp Premier 2000 Online Help Tool, RoboHTML 9.0, and PageMaker 6.5.

Georgia Department of Revenue/Matrix Resources - Atlanta, GA
(March 1999 to Jan 2001)
Senior Technical Writer - Contract

Technical Writer - Contractor

Created/wrote multiple documentation projects such as technical bulletins, operation and installation instructions, requirements definition, user guides, reference manuals, taxpayer booklets and online help. All projects have been completed, published, and distributed in support of the GA Department of Revenue’s Individual Income tax system and the Information System Division, using Information Mapping techniques in PC (Windows) environment. As part of the process, created, reviewed, edited, and formatted requirements for 15 Business Analysts as well as for other users and assisted developers and QA personnel testing the application. Environment:  MS Office, RoboHTML, and PageMaker and FrameMaker.

CFI Investments, Inc. - Orlando FL (December, 1998 to February, 1999)
Senior Technical Writer - Contract

Technical Writer - Contractor

Designed and created templates for Benchmark, Renovation, and Millennium test scripts.  Created/wrote test scripts for testing Y2K compliance in support of CFI and Westgate Investments, Inc. accounting applications in PC (Windows97) environment.  Assisted developers and QA personnel testing the application.  Created procedures for using the templates and for creating test scripts.  Worked with the Project Management Team as a Process Analyst.

Turner Broadcasting/Matrix - Atlanta, GA (February, 1998 to December, 1998)
Technical Writer - Contract

Technical Writer - Contractor

Created/wrote multiple documentation projects such as technical bulletins, operation and installation instructions, media packets, software user guides, reference manuals, requirements definition, Web Online Documentation using MS FrontPage, and Online Help using RoboHelp 5.0.  Provided the design and layout for the publications. Used Visio to document workflow.  Wrote and performed both developmental and copy editing of training materials.  Assisted QA in testing.  Met with the users and SMEs to gather and document requirements for a Client Server web-based applications. Performed ongoing process evaluations.  Supported four separate project teams with various types of documentation.  All projects have been completed successfully; then, published and distributed in support of Turner Broadcasting Corporate Applications, Systems and Technologies Division using Information Mapping techniques. Managed all projects by using a publication development plan.

Scientific Atlanta - Atlanta, GA (March, 1996 to February, 1998)
Technical Writer - Contract

Technical Writer - Contractor

Create/write multiple documentation projects such as technical bulletins, operation and installation instructions, application notes, requirements definition, consumer user guides, software user guides, reference manuals, and service guides.  All projects have been completed, published and distributed in support of Scientific Atlanta's cable subscriber system hardware and software, using Information Mapping techniques in both MAC and PC (Windows) environments. As part of the process, gathered and documented the users requirements for the cable subscriber system and the SA Interdiction product.  Manage all projects by using a publication development plan.  Environment: PowerPoint, MS FrontPage, MS Word.

SunTrust Banks - Atlanta, GA (February, 1996 to March, 1996)
Technical Writer - Contract

Technical Writer - Contractor

Part of development team determining and ensuring feasibility of converting 1,200 online help panels (IPF) to Universal Help, to RTF files, to RoboHelp 95 and RoboHelp 3.1.

Loral Defense Systems - Atlanta, GA (June, 1995 to March, 1996)
Technical Writer - Contract

Technical Writer - Contractor

Part of development team creating hardware training documentation and course materials for Hartsfield International Airport Emergency Dispatch and Security System that included the following subsystems: CCTV, Radio Dispatch, Power Generation, Fire & Safety, Flint River Monitoring, and Net Clock.  Various tracks were developed including: Supervisor, System Administrator, Maintenance and System Operator.  This system is being implemented to comply with 1996 Atlanta Olympic requirements.  Environment:  Windows 95, MS Word, PowerPoint.

FSI FormMaker Software - Atlanta, GA (November, 1994 to February, 1996)
Technical Writer - Contract

Technical Writer - Contractor

Part of development team designing and creating complete online and paper information library to support OS/2 and Windows based electronic forms software system using MS Word 6.0 and PowerPoint 4.0. Worked on several components of the library simultaneously; hardcopy user documentation, online help (both OS/2 and Windows) using Universal Help, online help (Universal Help) conversion to Windows 95 (RoboHelp).  Developed training course materials for business analyst system integrators using PageMaker, FrameMaker, PowerPoint, and MS Word 6.0.  Performed ongoing evaluations of training materials and training presentations providing feedback to trainers.

Other Experience

MSI Data Corporation - Smyrna, GA April, 1986 to March, 1988
Regional Service Coordinator - Permanent

SE Regional Service Coordinator for MSI hand-held barcode readers and Azurdata Pad computers; performed hardware troubleshooting in support of service contracts and units; initiated and maintained hardware service and contract relationships with customers.  Produced service proposals for new customers- Supervised two temporary employee positions.
 

ORR International - Alpharetta, GA  April, 1982 to February, 1984
Executive Assistant to the CEO and President - Permanent

Managed office, travel schedules, and calendar of both the CEO and President of a Marketing Firm.  Successfully planned and organized two business conventions of 3000+ attendees.  Coordinated guest speakers, security, ticket sales, tools, hotel accommodations and banquet catering.
 

Akers lnteractive Technical Schools- Atlanta, GA April, 1981 to April, 1982
Office Manager/Purchasing - Permanent

Coordinated front office, purchased supplies/textbooks, determined appropriateness of textbooks by participating in computer programming, database management courses, among others.  Successfully completed courses in COBOL I and II, Basic programming and dBase III - Database Management.

TECHNICAL SUMMARY

Office 2000 & XP,  PageMaker 6.5, Lotus SmartText, Universal Help, Moving to WinHelp 95, RoboHelp for Win3.1, Win95, & 5.0, 6.0,RoboHTML 9.0, RoboHelp Enterprise 2000 and X3, MS DOS, OS/2, COBOL I & II, dBase, MS FrontPage 2000 FilemakerPro, PVSC Tracker/Version Control, Microsoft Image Composer, Fullshot 7.0. Adobe Products, ForeHelp Premier 2000, FrameMaker 5.5.