-Setting a static IP- (used when implementing DMZ or port forwarding, Also used for error code 6 and 7) To set a static IP for any VUDU enabled device you need to locate the network settings (manuals are located in the support share under VUDU > Blu Ray and

Error 28, Failed to connect, operation timeout Error code 28 - troubleshooting can also be used for generic network error messages. Operation Timeout. Caused by – No connection, slow connection, ISP, router security, double NAT, wireless kits.

Troubleshooting Steps Note: If this is a web playback error - see article Note: This happens on occasion when the account/device is disabled. Check portal to see if they are able to rent   Pull up the

This error is due to an update that broke the VUDU application. In these cases - the device will need to be RMA'd (returned to the manufacturer) Most Samsung's update from Settings > Support > Software Update If this does not resolve the issue, escalate to level 3

Web playback errors – Video choppy/no video. If the sound is playing in the title – we know the movie is streaming. Even though the picture is not showing the movie stream is coming through. There is generally a problem with installed version of flash – or the video card drivers are generally out of date.

VUDU uses two different ranges of ports, and one flash port. When doing port forwarding a customer will need these ports to open up traffic for VUDU. VUDU uses TCP ports. UDP was used when the VUDU boxes were peer-to-peer, this is no longer the case. All devices stream over 8100-8199,

Trace route:

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We do not see this error very often. When this happens, reboot the device and networking equipment. Un-plug the device, reboot the modem > router > and any other networking equipment in-between.

-Connection Failed... A Record for this Hardware already exists- Note: Magnavox provisioning errors can be resolved with a simple software update. Regardless if the device has a duplicate MAC Address or not, customers can now run the latest software version and clear any hardware provisioning issue with VUDU.

Troubleshooting Steps Verify the device is connected to the network – Go into the devices Network Settings and run the connection test. Speedtest – speedtest.vudu.com

Audio issues – No sound – Device. Check the cabling – advise them to try another application for sound

Magnavox – Press the “Setup” Button Select

PS3 Audio output settings This generally happens after PS3 does a software update to the machine. First, verify that sound is working through this device on other applications or at least trailers. Verify what sound format the movie is coded in, and what

Error code 16 – General Timeout message Manpage code: FTP can’t reconnect. Couldn’t connect to the host we got in the 227-line. When this message appears, reboot the network in this order Modem

This error code is generated when the user is outside of the United States. Only the 50 registered United States are able to view VUDU content at this time. If the customer is inside of the U.S. And receiving this error message (this does not happen often) Then there is usually something going on

Port Range Forwarding -  VUDU communicates on ports 8100-8199 – so these ports need to be opened on the IP Address of the VUDU Enabled device. (If this is an issue watching VUDU in the browser – Open these additional ports 13200 – 13299 and port 843 all TCP) Example of D-Link Port Forwarding

Error 205 means the unit was disconnected after being connected momentarily to our secondary login server. The cause of the disconnect is generally a security setting on the router or firewall. Reboot all networking equipment Verify the device is connected to the

Yes You must stop the title first – if you do not stop the title completely it will not allow you to start it on another device.

Unfortunately – Although Puerto Rico is a U.S. Territory. It is not part of the 50 United States. We are unable to provide service to Puerto Rico at this time.

Only a VUDU Box has this function. In order to access off-line content. If the content has been fully downloaded to the box. You can access the the content using the offline mode. Unplug the devices Ethernet connection.

Error code 6 and 7 – Unable to resolve host – the device sees a physical connection but is not retrieving an ip/DNS resolution. Causes, router problems – reboot router, wireless kits loss communication – repair kits. Incompatible router/device combination, poor dns server.   Troubleshooting  

Error code 6 and 7 – Unable to resolve host – the device sees a physical connection but is not retrieving an ip/DNS resolution. Causes, router problems – reboot router, wireless kits loss communication – repair kits. Incompatible router/device combination, poor dns server.   Troubleshooting  

Problems with Facebook application In order to use the Facebook application on your VUDU account you will need to link your facebook and your VUDU. To do this navigate to

To find VUDU enabled movies navigate the user to   Click “Devices” Scroll down to “Shop for a device” This displays devices that are VUDU enabled. You can sort by Blu-Ray, HDTV, Game Consoles, and search through the Other section.   Direct link