Site hosted by Angelfire.com: Build your free website today!
Vudu Internal Knowledge Base
Search:     Advanced search
Browse by category:

Categories
 
folder Error codes/messages (15)
folder Case Creation (1)
How to properly create and modify cases in sugar.
folder Customer Service Related (1)
Customer service, account, billing, and general questions. When you can and cannot credit a customer.
folder Technical Support Related (1)
Technical Support, Devices, Error codes, Error messages, Network issues, A/V problems
folder Additional VUDU features
VUDU aps, VUDU labs, blu-ray, tv, ps3, ipad, VUDU site, vudu.com, vudu website
folder Pre-sales questions - all about VUDU
Pre sales questions, about VUDU, what is vudu, vudu compared to, other services, vudu service, why vudu
folder Walmart.com
walmart, walmart.com, walmart playback
folder VUDU Portal (1)


Most viewed
 
document Setting a static IP
-Setting a static IP- (used when implementing DMZ or port forwarding, Also used for error code 6 and 7) To set a static IP for any VUDU enabled device you need to locate the network settings (manuals are located in the support share under VUDU > Blu Ray and
04 Oct, 2011 Views: 26
document Error - Error code 28, Connection failed operation timeout
Error 28, Failed to connect, operation timeout Error code 28 - troubleshooting can also be used for generic network error messages. Operation Timeout. Caused by – No connection, slow connection, ISP, router security, double NAT, wireless kits.
06 Oct, 2011 Views: 24
document Error - Vizio error 3:3004, 3004 error on VIZIO TV or blu ray
Troubleshooting Steps Note: If this is a web playback error - see article Note: This happens on occasion when the account/device is disabled. Check portal to see if they are able to rent   Pull up the
06 Oct, 2011 Views: 16
document Error - Curl code 0, Samsung application error.
This error is due to an update that broke the VUDU application. In these cases - the device will need to be RMA'd (returned to the manufacturer) Most Samsung's update from Settings > Support > Software Update If this does not resolve the issue, escalate to level 3
11 Oct, 2011 Views: 14
document VUDU error codes, table of error codes and meanings (from manpage)
02 Oct, 2011 Views: 10
document Web playback errors - no video / choppy video
Web playback errors – Video choppy/no video. If the sound is playing in the title – we know the movie is streaming. Even though the picture is not showing the movie stream is coming through. There is generally a problem with installed version of flash – or the video card drivers are generally out of date.
04 Oct, 2011 Views: 9
document VUDU ports, what ports does VUDU use to communicate traffic through a network? VUDU TCP ports
VUDU uses two different ranges of ports, and one flash port. When doing port forwarding a customer will need these ports to open up traffic for VUDU. VUDU uses TCP ports. UDP was used when the VUDU boxes were peer-to-peer, this is no longer the case. All devices stream over 8100-8199,
04 Oct, 2011 Views: 8
document Collecting a trace route, obtaining a tracert. How to perform a tracert or traceroute on PC and MAC. How to read a traceroute.
Trace route:
10 Sep, 2011 Views: 8
document Promotions
Most promotions can be found at Physical-to-digital promotions can be redeemed at Before escalating cases where customers are unable to redeem
24 Sep, 2011 Views: 8
document Error - 203
We do not see this error very often. When this happens, reboot the device and networking equipment. Un-plug the device, reboot the modem > router > and any other networking equipment in-between.
06 Oct, 2011 Views: 8
document Error - Connection failed... A record for this hardware already exists, un-provision first
-Connection Failed... A Record for this Hardware already exists- Note: Magnavox provisioning errors can be resolved with a simple software update. Regardless if the device has a duplicate MAC Address or not, customers can now run the latest software version and clear any hardware provisioning issue with VUDU.
02 Oct, 2011 Views: 7
document Error - Network Interference
Troubleshooting Steps Verify the device is connected to the network – Go into the devices Network Settings and run the connection test. Speedtest – speedtest.vudu.com
02 Oct, 2011 Views: 6
document No sound in movie on device, no sound but picture plays.
Audio issues – No sound – Device. Check the cabling – advise them to try another application for sound
09 Oct, 2011 Views: 6
document How to find a software update, Firmware update - per device
Magnavox – Press the “Setup” Button Select
11 Oct, 2011 Views: 6
document PS3 no sound, PS3 no audio, no sound but picture plays ps3
PS3 Audio output settings This generally happens after PS3 does a software update to the machine. First, verify that sound is working through this device on other applications or at least trailers. Verify what sound format the movie is coded in, and what
09 Oct, 2011 Views: 6
Recent articles
 
document Error - Error code 16
Error code 16 – General Timeout message Manpage code: FTP can’t reconnect. Couldn’t connect to the host we got in the 227-line. When this message appears, reboot the network in this order Modem
09 Oct, 2011 Views: 3
document Video definitions, What is the different between HDX, HD, and SD?
08 Oct, 2011 Views: 0
document Error - Error code 200, 1:200, Out of country
This error code is generated when the user is outside of the United States. Only the 50 registered United States are able to view VUDU content at this time. If the customer is inside of the U.S. And receiving this error message (this does not happen often) Then there is usually something going on
06 Oct, 2011 Views: 0
document iPad General information. How to make iPad work for VUDU
04 Oct, 2011 Views: 3
document Port forwarding on a Dlink
Port Range Forwarding -  VUDU communicates on ports 8100-8199 – so these ports need to be opened on the IP Address of the VUDU Enabled device. (If this is an issue watching VUDU in the browser – Open these additional ports 13200 – 13299 and port 843 all TCP) Example of D-Link Port Forwarding
04 Oct, 2011 Views: 0
document Error - Error code 205
Error 205 means the unit was disconnected after being connected momentarily to our secondary login server. The cause of the disconnect is generally a security setting on the router or firewall. Reboot all networking equipment Verify the device is connected to the
06 Oct, 2011 Views: 1
document Can you start a movie on one device, and finish watching on another or online?
Yes You must stop the title first – if you do not stop the title completely it will not allow you to start it on another device.
04 Oct, 2011 Views: 0
document Is VUDU available in Puerto Rico?
Unfortunately – Although Puerto Rico is a U.S. Territory. It is not part of the 50 United States. We are unable to provide service to Puerto Rico at this time.
04 Oct, 2011 Views: 1
document Can I use VUDU if I am not connected to the internet? VUDU box offline mode
Only a VUDU Box has this function. In order to access off-line content. If the content has been fully downloaded to the box. You can access the the content using the offline mode. Unplug the devices Ethernet connection.
06 Oct, 2011 Views: 0
document Error - Error code 7, Cannot resolve host.
Error code 6 and 7 – Unable to resolve host – the device sees a physical connection but is not retrieving an ip/DNS resolution. Causes, router problems – reboot router, wireless kits loss communication – repair kits. Incompatible router/device combination, poor dns server.   Troubleshooting  
06 Oct, 2011 Views: 1
document Error - Error code 6, Cannot resolve host.
Error code 6 and 7 – Unable to resolve host – the device sees a physical connection but is not retrieving an ip/DNS resolution. Causes, router problems – reboot router, wireless kits loss communication – repair kits. Incompatible router/device combination, poor dns server.   Troubleshooting  
06 Oct, 2011 Views: 4
document Facebook issues, how to connect to facebook through a VUDU box
Problems with Facebook application In order to use the Facebook application on your VUDU account you will need to link your facebook and your VUDU. To do this navigate to
01 Oct, 2011 Views: 0
document Where can I find VUDU enabled devices?
To find VUDU enabled movies navigate the user to   Click “Devices” Scroll down to “Shop for a device” This displays devices that are VUDU enabled. You can sort by Blu-Ray, HDTV, Game Consoles, and search through the Other section.   Direct link
04 Oct, 2011 Views: 2
document Panasonic DMP BD-75 No audio, no audio using stereo sound
01 Oct, 2011 Views: 4
document Panasonic DMP BD-75 Playback problem, Video fast forwards and never plays. No video
08 Oct, 2011 Views: 1



RSS