OBJECTIVE : Systems Analyst, Technical Support, Programming, Pre/Post Sales Support, Development, Consulting or related position.
QUALIFICATIONS :
Technically experienced in software support, problem analysis and correction on source
code and vendor software systems gained through 11 years of experience in various Data
Center capacities. Particularly strong on IBM 370 Architecture based systems (MVS and
VM OS's) with some experience or exposure to HP-3000, MS-DOS, and UNIX based
systems. Primary Strengths : Assembler Language and JCL Programming / Problem
solving.
Research and Planning skills experience in Research, Planning and Technology Review via tasks executed for Palm Beach County Government.
EDUCATION :
Stetson College of Law - J. D. option, Attended Fall 1995 term only.
Bachelor's of Applied Science - Computer Systems Option, Florida Atlantic University (1992). (Continuously Enrolled while employed from 1985.)
A. A. Degree - Computer Science, Palm Beach Junior College (1984).
MVS Performance Management
Implementation of PeopleSoft Financials
MicroSoft Visual C++ Windows Programming with SDK API : (System Development Kit Application Program Interface. Currently developing a basic MDI (multiple documentinterface) demonstration program. (Minimal demonstrator. Features such as OLE, ODBC, etc. to be added over time.)
Hypertext Markup Language (HTML) : Website : www.angelfire.com/fl/flm1 (Currently Under Development)
JavaScript for Netscape 3.0 : Website : www.angelfire.com/fl/flm1 (Currently Under Development)
AREAS OF EXPERIENCE :
Languages : Have written and/or supported programs or systems in the following
computer languages :
MVS JCL 370 Assembler Language OS/VS COBOL COBOL II FORTRAN TSO/CLIST REXX under OS/2 REXX/VM XEDIT C ISPF Easytrieve Focus IBM AFP Suite (OGL,PMF,PPFA,AFP)
Other Subsystems, Programs, and Utilities : Have supported, designed systems in and used in a problem solving fashion the following :
MVS JCL and Utilities PANVALET OMEGAMON ISDF RACF OPC/ESA CAMGR SAS TELAGRAF TLMS PDSAA HSM INFO/MAN CATIA CAEDS IGES IMSL TSO AFP/PMF DOS OS/2 DCAF Windows 3.11 Windows 95 OS/400 MS-EXCEL REXX/VM REXX/OS/2 MS-WORD MS-WORKS MS-OFFICE MS-Project CA-DISPATCH IBM LAN SERVER MS-Office Groupwise Novell Netware Quattro-Pro WordPerfect MS-PowerPoint Netscape 2.0/3.0 TCP/IP(Telnet,FTP) Most IBM Language Compilers and Link Editor
FUNCTIONAL EXPERIENCE IN IS/IT :
Dates : 5/99 - 07/99
Company : Critical Skill at Conseco Insurance, Indianapolis, IN
Position : Y2K Consultant
During this short term assignment I performed Y2K testing on the following systems products :
Dates : 3/99 - 04/99
Company : Alltech Systems Inc. at FedEx, Memphis, TN
Position : Y2K Consultant
During this short term assignment I performed Y2K testing on the following systems products :
Dates : 3/98 - 12/98
Company : CitiBank Division of CitiCorp (Now CitiGroup)
Position : Process Specialist III
During this period I performed production support of CitiBank's Batch jobstreams which posted Bankcard Customer's Accounts for all major Bank Card Brands (E.g Visa MasterCard, Diners Club). Additional accomplisments included the writing of two applications for management reporting requirements :
1. An application to calculate and report to management error rates for the company's production CICS regions pursuant to the company's goal of a Six Sigma Production environment. This was written using :
2. An application to download selected Info/Man data on demand to a PC/LAN (NT Based). This was written using :
Dates : 6/97 - 9/97
Company : DMR/Trecom at GTE Tampa
Position : Consultant
During this period I performed production support of GTE's Service Order System implemented in the COBOL/CICS/VSAM paradigm. Additionally some JCL maintenance and "cloning" was performed to assist a group building a new test system.
Dates : 11/96 - 4/97
Company : Palm Beach County ISS (County Government)
Position : Sr. Coordinator, Planning, Research, and Technology Review
My responsibilities in this position were twofold. First I was responsible for researching Information Technology (IT) issues as required by Senior and Executive management and Operational Groups. Second I was responsible for coordinating solutions with Management, External Contractors and Internal Groups.
Projects Researched and Coordinated included :
1. Year 2000 Compliance
In this project I performed or participated in the following :
2. Distributed Job Scheduling
In this project I performed or participated in the following :
3. County Wide Interoperabilty Standards
In this project I performed or participated in the following :
Research tools and services employed included : a) Gartner Group, b) IDCG, c) BRINT, d) Internet and WWW via Netscape and various browsers e) Vendor submitted materials. Additionally some research in the County Law Library on the structure of Local Government was performed and some coordination with the County Contracts department was engaged in during the drafting of the RFP for Year 2000 Services.
Dates : 8/96 - 9/96
Company : Office Depot
Position : Help Desk
In this position I was trained in the basic help desk procedures of Point of Sale (POS) support as performed at Office Depot Inc. It is my primary duty handle the tracking and assignment of problems from first level to second level technicians to insure meeting departmental service levels. Additionally, to handle basic first level problem resolution on behalf of Office Depot retail stores.
Office Depot's systems consist of OS/2 based LANs (PC Token rings or Ethernet) in each Store which control cash registers, credit card readers and bar code readers while generating management reports for the stores. These are data linked back to AS/400 midrange or MVS mainframe systems. Help Desk access to Point of Sale systems on the MVS mainframe is enhanced via Distributed Console Access Facility (DCAF) allowing help desk personnel take console control of systems in the field. Help Desk local processing is facilitated via an OS/2 LAN using IBM OS/2 LAN Server. The Help Desk LAN is further connected to available large scale processors via OS/2 Communications Manager/2. This was a short term, business cycle related assignment (6 weeks).
During this time I submitted one process improvement for printer font servicing to Supervision. However, due to the short term nature of the contract, do not know if it was implemented.
Dates : 01/92 - 06/94.
Company : Pratt & Whitney Aircraft
Position : Programmer/ Analyst : MVS Technical Support
While in this role it was my responsibility to install and support the following products :
JES2 AFP/PMF suite PANVALET MVS Compilers OPC/ESA CA-DISPATCH TLMS TSO CA-JCL Check Assorted CA Products for Production Control.
The most technically difficult problem solved during this time was the suppression of system separator pages when applications produced an equivalent. This required the modification of several JES2 and CA exits and the authoring of new PAGEDEF / FORMDEFs for separators for the various laser printers then in use. Another achievement was the permanent resolution of certain system level S913 ABENDs that other technicians had failed to resolve. This problem was caused by extraneous I/O routines specified to the system that were out of date and in need of deletion. My ability to understand MVS concepts and visually inspect load modules in the OS libraries permitted this.
Dates : 01/92 - 01/93
Company : Pratt & Whitney Aircraft
Position : Programmer/Analyst : Program Products Group / Systems and
Applications (VM Technical Support - Engineering Applications)
While serving in the role of Programmer/Analyst for the Program Product Group I was responsible for the Problem Resolution, Maintenance, and upgrading of many in house written and vendor software products used in the support of the Engineering Production requirements on MVS and VM platforms with links to a Cray XM-P/Unix platform. The following were the Vendor Software products :
CATIA CAEDS IGES PANVALET All VM Compilers IMSL
The following are brief descriptions of the in house written systems and programs I supported :
Program Maintenance Request (PMR) - PMR is a multi platform (MVS/VM/CRAY UNIX) system used to transition Engineering Test Files and programs to production libraries in both classified and unclassified environments typical of large government contractors. I was given charge of this legacy system and resolved many problem areas and created technical documentation which, at that time, was non existent and/or out of date. PMR was implemented in client/server fashion with sections positioned among 3 VM service machines, 2 MVS systems, one Cray XM-P and customer interface mini disks on VM platforms. This system was mission critical to most engineering groups at Pratt & Whitney, Florida. While supporting this system and coding assembler routines to meet security standards I detected errors in the IBM written VM OS Simulation PDS routines. As a direct result IBM issued a corrective APAR.
CLPUT/CLGET - This was the Security Group approved method of file transfer to and from the classified computer environments at Pratt and Whitney Aircraft. It consisted of 4 VM service machines with interfaces to MVS environments where required. It too is implemented in client/server fashion being a server to both customer interfaces and PMR mentioned above and a client to MVS.
HSMPAN - This application is a VM service machine based application that was used to transfer PANVALET library files to HSM tape backup at customer request to free online DASD space when requested by engineering customers. It is implemented in the client/server based model on VM both treating online customers and PMR as its clients and the MVS Batch environment as its server with provisions to manage and report on MVS Batch job progress. Additionally, while serving in the role of Programmer/Analyst - Program Products Group - I added subroutines written in 370 assembler to copy classified MVS Partitioned Data Sets to VM OS Simulation Partitioned Data sets to comply with B1 Security regulations so that a very large online 370 assembler system written for VM OS simulation did not have to be rewritten. Since online source code appeared to be missing this saved large amounts of manpower required to recreate a heavily used system.
Dates : 07/85 - 01/92
Company : Pratt & Whitney Aircraft
Position : Production Coordinator : Production Control
While serving in the role of Production Coordinator the following were achieved :
Participated in Overnight Production ABEND Reduction Effort. Designed and implemented data recording and reporting methods using CLIST, INFO/MAN, 370 Assembler Language, MVS JCL, SAS and TELAGRAF. As a team ABENDs were reduced approximately 50% during my time as a team member.
Coordinated with the Automated Operations group to design and implement a useful Real Time ABEND Monitor .
Researched the applicability of MVS HiperBatch to Production Processing. Research yielded applicability but Tech Support at the time was not able to bring various system components up to required levels.
Designed and implemented "Data Center Alert" system. This was an online/batch system to be used by programmers to inform Data Center of possible impacts of their projects to system requirements. It was implemented in ISPF, CLIST, OGL and MVS JCL.
Researched the STOP X-37 ABEND reduction product and determined it was not useful at that time as it was incompatible with the then new SMS storage management system.
Prototyped the "Production Control Significant Events Log" online turnover system which allowed Production Control and application programmers to communicate significant events across shift and departmental boundaries while providing an audit trail of special requests.
Participated in the conversion of an entire production schedule system (approx. 10,000 MVS Jobs and related input processing) from CAMGR to OPC/ESA. During this conversion I researched, designed and implemented several programs and exit modifications to facilitate seamless customer support during and after the conversion. This included programs and JCL procedures to integrate KEYMASTER keyed data and job control dependencies into the OPC/ESA system in a way that minimally impacted the customer.
Participated in the conversion of an INFOREX input system to the KEYMASTER input system. During this conversion I authored a 370 Assembler subroutine to be called from the central data input COBOL program that allowed the program to utilize any practical customer record length. This alleviated the need to have a copy of the COBOL program for each and every record length to be utilized. Prior to this Production Control only allowed 80 and 131 character record lengths for customers utilizing Production Scheduling.
Authored several 370 Assembler programs that detected various types of empty data sets and alternatively issued condition codes or ABENDs. This allowed JCL step level determination of data availability thus saving the man power required to redesign and recode many large COBOL accounting systems. The programs that issued condition codes allowed job step level logic to be implemented. Programs that issued ABENDs allowed Scheduler level logic to be employed. This resulted in reduced manual effort on the part of programmers to complete job strings thus achieving smooth job flow and reduced support cost.
On a daily basis, insured that the Production Job Streams were as complete as possible by analyzing and correcting all possible abnormal end conditions and coordinating with appropriate programming groups and Computer Operations as needed or required.
Dates : 01/84 - 07/85
Company : Pratt & Whitney Aircraft
Position : Peripheral Operator : Computer Operations
During the time I served as a Computer Operations personnel it was my responsibility to operate and maintain IBM , Kodak, and Versatec printing subsystems hardware. During this time I submitted two cost reduction proposals for programming standards changes which were accepted and verifiably reduced printing costs.
OTHER SIGNIFICANT WORK HISTORY :
Dates : 1983-1984.
Company : Solitron Devices Inc.
Position : Sr. Technician - High Reliability Devices
In this position I was responsible for supervising the work flow though a 15-20 person high reliability power transistor assembly department. Additionally it was my responsibility to adjust and calibrate assembly machinery at the assembly stations and perform preliminary quality inspections of parts produced by line technicians. I was also responsible for the training of new technicians.
Processes included :
Dates : 1982-1983.
Company : Solitron Devices Inc.
Position : Sr. Technician - Encapsulation
In this position I was responsible for supervising the work flow though a 5 person transistor encasulation and vacuum bake department. Additionally it was my responsibility to adjust and calibrate assembly machinery at the assembly stations and perform preliminary quality inspections of parts produced by line technicians. I was also responsible for the training of new technicians.
Processes included :
Dates : 1981-1982.
Company : Solitron Devices Inc.
Position : Jr. Technician - Lapping and Polishing
My responsibilities in this position included machining and polishing of
2" and 3" silcon wafers. Further is was my responsibility to maintain the
related machinery and solve production problems for more junior technicians.
Additionally it was my responsibility to maintain and support wafer
cleaning and inspection personnel.
Processes included :
Provided below is a list of other work experience stretching back to High School. Dates are approximate.
1983 - 1983 : Davidson Accounting, Bookkeeper 1982 - 1982 : Florida State Turnpike, Toll Collector 1980 - 1981 : K-Mart, Clerk 1979 - 1980 : Pizza Inn, Line Cook 1979 - 1979 : Publix, Meat Department 1978 - 1978 : Ashley's Restaurant, Kitchen Help 1978 - 1978 : "Kiddie Toy Center", Stock Clerk Time was also spent in the 1994 to 1996 time frame starting a construction contracting firm with a partner and also working sales at a local car dealership. Approximately 4 months was spent in 1988 acquiring Series 7 and Series 63 Federal licenses and working a second job as a stock broker in conjunction with regular employment at Pratt & Whitney Aircraft. Acquired Florida State Mortgage Broker's license in 1998.