PRE-ACTIVATION
BLOCKS OPTIONS:
·
USOCS
1.
2.
BRD Repeat
Dial Block.
3.
BCR Call Return Block.
4.
HBG Call Tracing Block.
5.
RCUTWC 3-way block. (FID behind Basic Class of Service).
6.
BLKD 411 call completion blocks (FID Behind Basic Class of
Service.
Flow chart of a conversion
Order
David is automatic Conversion..
Abraham is done through the Internet.
Lens is Local Exchange Navigation system,
data base of bell south.
Sots is service order tracking system.
Bill
cycle (day 1) |
2nd |
8th |
15th |
21st |
26th |
Bill
sent to customer (day5) |
6th |
12th |
19th |
25th |
30th |
Bill
due (day 21) |
22nd |
28th |
5th |
11th |
16th |
Send
Reminder Notice letter (day 26) |
27th |
3rd |
10th |
16th |
21st |
Send
Denial Alert letter (day 36) |
7th |
13th |
20th |
26th |
1st |
Deny
customer and send Denial of service letter (day 41) |
12th |
18th |
25th |
1st |
6th |
Disconnect
service (day 48) |
19th |
25th |
2nd |
8th |
13th |
|
|
|
|
|
|
Notice that there are 6, 7, 6, 5 numbers
between each cycle.
Notice that there are 4, 16, 5, 10, 5, and 7
days between actions taken.
1.
What feature does customer need
for voice mail?
Customer needs:
·
CF, CFBL, CFUVRC,
Residential
Lines & Packages
A.
Total
Solution-1 Line (unlimited local, local long distance, up to 30
features, free Voice mail.)
$27.95
·
Total Solution – 2 Lines $52.95
·
Total Solution – 3 Lines $77.95
·
Total Solution – 4 Lines $102.95
·
Total Solution – 5 Lines $127.95
B. Residential
Line Unlimited Local Calls $10.95
(Includes Total Solution + Unlimited Domestic
Long Distance calls)
C. Remote Call
Forward (only Voice Mail Available) $11.95
D. Supra
Friendly Unlimited. ((Covers 50 States, and
SERVICE
·
Supra
Cents Service Plan (Includes Total Solution) $4.95
(Covers 50 States, Puerto Rica,
If wanted in
FEATURES &
PRODUCTS PRICES
·
3WC $3.60
·
ACR $2.70
·
CB $3.60
·
CF $3.60
·
CFBL $2.70
·
CFU $0.90
·
CFUWRC $0.90
·
CI $5.40
·
CIP $6.75
·
CR $3.60
·
CCR (Free) $0.00
·
CC $3.60
·
CT $3.60
·
CW $3.70
·
·
VM $4.45
·
RACF $4.70
·
RD $3.60
·
DT $3.00
·
DT2 $4.00
FEATURES
& PRODUCTS PRICES CONTINUES
·
SC $2.70
·
* 98 ACESS $0.90
·
PF $1.00
·
PF (INSTALLATION CHARGE) $15.95
·
ICW (Internet call waiting) $5.95
·
Internet Service (With Total
Solution) $9.95
·
Internet Tech Charge (6 months) $9.95
·
Internet Tech Charge (12
months) $19.95
·
IWM $3.00
·
LISTING NOT Printed in
Directory $0.50
·
NON-PUBLISHED Listing $1.00
·
ADDITIONAL LISTING $1.00
·
Change Order Service Charge $5.00
·
New Telephone Number $20.00
·
Life Line Credit (
·
TRANSFER OF SERVICE (TOS) FEE
a.
Transfer Charge – 1st Line $32.00
b.
Transfer Charge – 2nd.
Line $9.60
·
CONNECTION FEE FOR AN
ADDITIONAL LINE (ADL)
a.
Connection Charge – 1st
Line $32.00
b.
Connection Charge – 2nd
Line $9.60
·
a.
Inside Wiring & Single Jack –
1st. Line $59.20
b.
Inside Wiring & Single Jack –
2nd. Line $36.80
c.
Inside Wiring & Dual Jack
– 1st. Line $61.00
d.
Inside Wiring & Dual Jack
– 2nd. Line $37.00
Monthly Service Charges:
·
Telephone Service Package:
$27.95
per month
·
Basic Line, Unlimited local calls
$10.95
per month
·
Local long Distance 00.10
per Call
·
·
FCC charges are equal to all
customers.
·
Access Charge for the First
Line $6.00
per month
·
Access Charge for additional
Line $6.07
per month
· Telecommunication Access System Act Surcharge 00.08 per month
SERVICE REQUESTS
1.
Adding an additional Line.
Additional Lines can be added at a different service address, yet under the same customer name. A deposit is not required if the customer’s history is good.
Connection
fee First Line $ 32.00
Connection
fee fore Second Line $9.60
Installation
Charge (inside wiring + single Jack)
First Line $59.95
Second Line $36.80
Installation
Charge (inside wiring + dual jacks)
First Line $61.00
Second Line $37.00
2.
Transfer Telephone Service (TOS)
First Line $32.00
Second Line $9.60
3.
Change
Existing telephone number $20.00
CHANGE ORDER CHARGES
After conversion, there is a $ 5.00 change order charge for adding or changing features, and can be waved if changes are done within 10 calendar days, or through the internet.
SPECIAL INFORMATION TO REMEMBER
1. We
need GCE=CFBL + GCJ=CFU or GCJRC=CFUWVRC. For VM to work.
2. VM
+3 sub
3. Go
to Lens and
4. When
the Customer says I can’t make long Distance
5. If
customer has VM and wants Call Waiting. Use the USOCs=ESRD9.
6. If
customer wants to use a telephone with red flashing VM indicator change the MWW
TO MWWAV.
7. Supra
VM is offered only in the following area codes: 305, 786, 954, and 754.
8. If
a customer is in different area code as 561, and 772, offer him Memory Call
back. Go to: 10.1.0.245/drnet/qat.
9. Use
UEPRC for Long Distance + Caller ID.
Use UEPRL for Long Distance without Caller
ID.
10. Use
UEPA1/
11. Use
UEPA8/
Supra Telecom
New Installation
PON should be as follows: STINI + Telep
12.
To verify address: ww.melissadata.com.
Go to Free Lookups, and enter the address information.
13.
To see the LATA
14.
To see CSR, go to SOTS enter
user name: s701101, and password sots.03.
LATA AREAS (
·
SOUTH EAST= 561, 772, 954, 754, 786,
305
·
·
·
·
·
GAINSVILLE= 352
·
Our PIC IN
Our LPIC IN
LATA AREAS (
Lata 132: 212,347, 631, 646, 917, 914, 516, 718
Lata 133: 845, 914
Lata 134: 518, 845
Lata 136: 315, 607
Lata 138: 607
Lata 140: 716
Lata 921: 516, 631
Lata 974: 585
Our PIC IN
Our LPIC IN
DSL PROVIDERS:
a. NETROX:
b. SNAPPY:
c. EXPRESS:
BROWARD:
DADE:
DSL/ RESALE:
1. If
a customer is requesting DSL add a provisioning note:
(DSL Spe
2. During
Conversion if you see that the Customer has DSL ask him if he still wants to
keep it:
·
If YES add this note: (Customer
previous had DSL and wants to keep, please convert/change to Resale.)
·
If NOT add this note: (DSL not
requested any more, please change this account to UNE).
3. NEVER
OFFER THE CUSTOMER RESALE ACCOUNT.
4. For
New Installation:
·
Charge $32.00 in 4 payments. (up to 3oth. Of June).
·
Enter a Billing General PON. Charge
$32.00 in 4 payments installment, per PON STINI+tel.#. Cp on date.
·
Waive $60.00 deposit for
·
Waive deposit on new Connections up top
30th. Of June.
Supra Telecom
Toll
Front Desk
Bell South
Verizon
Annoyance Call
Center
Correctional
Billing Group
Collection Toll
PSC, Public Service Commission:
FCC:
n
Customer
Coral Gables,
Fl. 33114.
3rd.
Floor
Fl.33133
Drop Payment in: 2620 SW 27th. Ave.
Customer Service:
Sales Toll
Billing Fax
Accounting Fax
REPAIR &
INTERNET……… 1-877-499 1388 CHOOSE FROM
MENUE.
TRANSFER TO EXTENSIONS:
NEW COMERS: 4682
CUSTOMER
BUSINESS 7867
CUST.
ENGLISH 4658
COLLECTION 7852
SPRINT
CUSTOMERS 4167
SPRINT 7935
REPAIR SPANISH 7975
ENGLISH 7965
INTERNET 7967
CORRECTIONAL CENTER JAIL #:
And remove the TBEA, B, C, blocks from CSR.
SUPERVISORS
Bill cycle (day 1) |
2nd |
8th |
15th |
21st |
26th |
Bill sent to customer (day5) |
6th |
12th |
19th |
25th |
30th |
Bill due (day 21) |
22nd |
28th |
5th |
11th |
16th |
Send Reminder Notice letter (day 26) |
27th |
3rd |
10th |
16th |
21st |
Send Denial Alert letter (day 36) |
7th |
13th |
20th |
26th |
1st |
Deny customer and send Denial of
service letter (day 41) |
12th |
18th |
25th |
1st |
6th |
Disconnect service (day 48) |
19th |
25th |
2nd |
8th |
13th |
|
|
|
|
|
|
PROCEDURES TO ADD MEMORY CALL
1. Open Lens. Change 7012
to 7011. if customer does not have DSL.
2. Go to INQUIRY and to
3. Enter Tel#. Features
and Area Code.
4. Fill up :
a.
b. CHANGE-C
c. SINGLE
d. FL. SOUTH
1. ENTER TEL.#
2. ENTER PON #
3. ENTER DATE: 05212003,
NO SPACES.
CHANGE-C
6.
Click on Continue to line Details.
7. Click on TN#
8.
EXPEDIT REQUEST: YES
5 SPACES
SELECT
OR 1
SPACE to WRITE PSS to reset MC.
And write UEPRC in the Service Priority.
FEATURES AND SERVICES: use add/install, or Disconnect to remove.
ADD/INSTALL |
MBBRX |
/ |
ADD/INSTALL |
GCE |
/CFNB+TEL.# |
ADD/INSTALL |
GCJRC |
/CFND+TEL.# |
ADD/INSTALL |
S98VM |
/ |
1.
CLICK ON
ACCEPT
2.
CLICK ON CONTI
3.
001
4.
Port Type:
5.
USER NAME: ENTER
CUSTOMER’S NAME.
6.
END OF PROCESS, CLICK ON SEE SLR.
USOCS |
ACRONYMS |
DESCRIPTIONS |
BCR |
CR |
BLOCKS CALL RETURN |
BDR |
RD |
BLOCKS REPEAT DIAL |
HBG |
CT |
BLOCKS CALL TRACING |
ESXDC |
CW |
CALL WAITING+VM |
ESXD9 |
CW |
CALL WAITING – VM |
NSS |
CR |
CALL RETURN |
NST |
CT |
CALL TRACING |
NSY |
CB |
CALL BLOCK |
ESL |
3WC |
3 WAY CALLING, CONFERENCE. |
|
CW |
CALL WATING |
ESM |
CF |
CALL FORWARD |
ESF |
SP30 |
SPEED MEMORY 30 |
ESL |
SP8 |
SPEED MEMORY 8 |
NSQ |
|
|
MBBRX |
|
MEMORY CALL |
GCE/CFNB |
CF |
CALL FORWAD |
GCJRC/CFND |
|
IMPORTANT FOR MEM. CALL |
0M0WWAV |
|
IMPORTANT FOR MEM. CALL |
S98VM |
|
IMPORTANT FOR MEM. CALL |
UEPRC |
CI |
BASIC CALLER ID |
PMXIR |
|
|
PMX1A |
|
|
|
|
|
TOS= TRANSFER ORDER SERVICE
1. GO TO
2. ADD TN#, AND
3. ADD OLD
ADDRESS.
4. ACCESS NUMBER
OF VM.
5.
6. ADD THE
FOLLOWING IF THERE IS MEMORY CALL: GCE, GCJ, OR GCJRC, S98AF=FOR SUPRA VM, OR
S98VM BEWLL SOUTH.
7. GO TO FIRM OR
·
REQUEST TYPE=
·
ACTIVITY TYPE= OUTSIDE
·
SERVICE TYPE= SINGLE OR MULTY MEASURE RES
·
·
ENTER TN#, PON#,
·
ENTER TN. DOWN
·
BLOCK TN#,
·
RESULTS= ACCOUNT TN= NEW TN.
EXSISTING TN= OLD TN.
·
CLICK ON CONTINUE TO
·
CLICK ON TN, THEN DISPLAY FEATURES & SERVICES.
·
12
CLICK
ON ME
·
TO ADD FE
·
CLICK ON NEW NUMBER= NEW INSTALLATION
·
OUTSIDE
·
GO TO AD
YES
·
EXPEDITE REQUEST FOR TODAY
YES
·
ABANDONED STATION DISCONNECTS SERVICE
NO
·
IF THE OLD NUMBER IS NOT WORKING
·
RETURN TO LINE DETAILS
·
CLICK ON TN. WILL A
CHANGE
TELEPHONE NUMBER.
1.
GO
TO OR
2.
ORDER
SAYS
3.
GO
TO LENS…. INQUIRY.
4.
VIEW
CSR
5.
GO
TO RE
6.
GO
TO RETREIVE AVAI
7.
CHECK
IF THE TEL. IS DISCONNECTED, THEN CHOOSE IT.
8.
CONTINUE
IN INQUIRY MENUE
9.
GO
TO FIRM ORDER.
10.
ENTER THE OLD TEL. NUMBER.
11.
ENTER PON#
12.
ENTER DESIRED DATE.
13.
ENTER
NEW NUMBER.
14.
CONTINUE
TO LINE DETAIL.
TN# |
CHANGE -X |
THE OLD TEL. NUMBER
15.
OUT TN#
1
16. FEATURESERVICE:
OK
NONE
17. TRANSFER CALL
PRACTICAL SOLUTIONS TO AVOID DELAYS IN
SERVICES
1. CHANGE RING CYCLE.
·
GO TO SOTS
·
·
IF THEY HAVE GCJRC
·
IF THEY HAVE GCJ, WRITE A PROVISION NOTE SO IT CAN BE CHANGED TO
THE RING COUNT DESIRED.
·
VERIFY THE CALL FORWARDING NUMBER IN SOTS,
·
IF THEY STILL HAVING PROBLEM, FILL UP HELP REQUEST, TO ASIGN
MEMORY CALL FOR THEM.
2. TO VERIFY IF CUSTOMER
HAVE A SUB
3. IF A CUS
4. IF THE CUSTOMER REQUEST
TO CHANGE HIS NAME IN THE CALLER ID DELUX: TELL THEM IT MUST HAVE SOME
5. IF A CUSTOMER CALL IN
TO SAY DISCONNECT BECAUSE HE IS GOING BACK TO BELLSOUTH, ONLY ENTER A GENERAL
NOTE.
6. IF THE CUSTOMER CALL TO
REQUEST HIS PROMOTION THAT DID NOT
PROCEDURES TO FOLLOW FOR NEW COMERS
1. GO TO LENS AND VERIFY
ADDRESS.
2. RESERVE A TN. IF
DISCONNECTED CHOOSE IT.
3. GO TO CONTINUE INQUIRY
MENUE.
4. GO TO ARIA AND
5. CLICK OK AND WRITE DOWN
A PON# STINI AND THE NEW SELECTED TN.
SAVE THE INFORMATION.
6. SELECT LONG DISTANCE
PROVIDER IF WANTED. CLICK MODIFY AND EN
7. CLICK
8. COMPLETE THE SECU
9. OPEN
10.
MAKE A GENERAL NOTE: PON#// DATE//PACKAGE//CONTACT
NUMBER.
PROCEDURES TO FOLLOW TO ADD MEMOR CALL
|
|||||||||||||||
L o c a l E x c h a n g e
N
a v i g a t i o n S y s t e m |
|||||||||||||||
Welcome to |
M a i n M e n u |
||||||||||||||
|
|
||||||||||||||
Company Code: Change SUPRA TELECOM |
Copyright 2001 -- BellSouth
Telecommunications, Inc. -- All Rights Reserved |
|
FEATURES REQUIRED FOR VM TO WORK
PROPERLY
SUPRA VOICE
S98AF S98VM
GCJ MBBRX
GCE GCE
GCJRC GCJRC
code, and desired Date. Click on Continue. >>>>>>>>>>>>> go to next page.
L o c a l E x c h a n g e N a v i g a t i o n
S y s t e m |
F i r m O r d e r
M e n u |
|
Request Type
|
|
|
Activity Type
|
Telephone Account Number |
|
|
|
|
Service Type
|
PON |
|
|
|
|
Area |
|
|
|
|
|
|
|
|
|
|
|
|
|
6. Click on Features and Services.
|
|
|
L o c a l E x c h a n g e N a v i g a t i o n
S y s t e m |
Firm Order L S R L i n e M a
n a g e m e n t |
|
|
Available Telephone Numbers |
|
Selected Telephone Numbers |
|
|
|
NPA |
|
CLLI |
Community |
954 |
484 |
FTLDFLOA |
|
Telephone Number
Options: |
|
||
Special Number Pattern:
|
NPA NXX
|
||
Number Exclusions:
|
|
||
Account Telephone
Number: |
|
Firm Order S e l e c t T N f o r
F e a t u r e s a n d S e r v i c e s |
|
Select Reserved Telephone Number |
|
|
|
Copyright 2001 -- BellSouth
Telecommunications, Inc. -- All Rights Reserved |
|
|
|
|
|
|
L o c a l E x c h a n g e N a v i g a t i o n
S y s t e m |
Firm Order L i n e D e t a i l s C h a n
g e |
|
Selected Telephone Numbers
Please click on a
telephone number in the table above to input the corresponding information.
|
Copyright 2001 -- BellSouth
Telecommunications, Inc. -- All Rights Reserved |
|
|
|
|
|
|
|
Firm Order A d m i n i s t r a t i v e S e c t i o n |
|
Related Purchase Order Number: |
|
Related Order Number: |
|
Expedite Request? |
|
Project ID |
|
Local Service Authorization Code: |
|
Local Service Authorization Date: |
(MM/DD/YYYY)
|
Local Service Authorization Name: |
|
|
|
| Bill Section | Contact | Location Access | End User Billing |
Directory Listing | Hunting | Line Details |
Copyright 2001 -- BellSouth Telecommunications,
Inc. -- All Rights Reserved |
|
Note:
To RESTET the Memory Call just add ONE space. In Features and Services and Fill it up with PSS. Then continue the LSR process.
L
o c a l E x c h a n g e N a v i g a t i o n
S y s t e m |
Firm Order L i n e D e t a i l s C h a n
g e |
|
Line Activity: Change - C |
Telephone Number: |
Service Details
Carrier Information |
|
Freeze PIC Indicator: |
|
Primary Interexchange Carrier: IntraLATA
Primary Carrier: Search for PIC/LPIC |
|
|
|||
Blocking Options |
|||
Add Block Option: |
|
Block Activity: |
|
Remove Block Option: |
|
Block Activity: |
|
Features/Services |
|
Number of Feature Lines to Add, Change, and Delete: OK
|
|
Feature Activity: |
|
Feature Code: |
|
Feature Detail: |
|
Feature Activity: |
|
Feature Code: |
|
Feature Detail: |
|
Feature Activity: |
|
Feature Code: |
|
Feature Detail: |
|
Feature Activity: |
|
Feature Code: |
|
Feature Detail: |
|
Feature Activity: |
|
Feature Code: |
|
Feature Detail: |
|
Service Priority |
|||||
Telecommunications Service Priority: |
|
||
|
|
|
|
|
L
o c a l E x c h a n g e N a v i g a t i o n
S y s t e m |
Firm Order C a l c u l a t e D u e D
a t e |
Calculated Due Date is |
NPA: |
954 |
CLLI: |
FTLDFLOA |
CONNECT
THRU: |
N |
|
484 |
COMMUNITY: |
|
NUMBER OF
LINES: |
1 |
TYPE OF
SERVICE: |
Residence - Single Line
- Measured Rate |
Recalculate
Due Date |
Calculated Due Date: |
|
If the Calculated Due Date is not desireable, enter a
new Desired Due Date to recalculate. |
Desired Due Date: |
|
Appointment Time: |
|
|
|
|
(example: |
|
|
Port Quantity: |
Port Type : |
End User
Name |
End User Name: |
|
|
|
|
|
||
|
|
|
|
|
|
SUPRA TELECOM SALES TRAINING
SupraTelecom is training there Staff to
be Universal Agents, who should be able to perform all kind of operation in all
fields of Communication Industry. They must be able to handle Customer incoming
calls, Provisioning, Billing, Sales, QA’s, Transfer orders and New Comers.
There a\re two types of sales: A. inbound
B. outbound.
CERTIFIED:
a. Training
b. Exam… 7 days after
training
c. Signed off- towards
Certification
d. Accountability of the
Supervisor on Duty or QA who will be responsible for agent’s action.
e. Rewards.
SALES:
a. Customer Service will
be called
b. Sales, in
ATTITUDE:
a. Professional
b. Friendly
c. Never negative. As
replace the following
1. I will try to I’ll do
my best.
2. I am sorry to I
apologize
3. Never ask if the want
your product, offer them your product.
d. Maintain control of
your sale.
e. Listen carefully to
your customer’s needs.
TOOLS:
a.
b.
c. SOTS
GOALS:
a. Personal goal, 1.
Daily, 2. Monthly, 3, and with Supra Telecom goals.
PRODUCT KNOWLEDGE:
a. Learn all you can about
your product and services.
b. Understand your
customer’s needs.
SALES SYSTEM
TRUST
1. LISTENING:
a. Understanding Issues
b. Recap Customer Issues
2. THE BEST SOLUTION:
When we listen to our customers issues
and discuss these issues we will be able to give a better solution and solve
them, in this way we can DEVELOP trust.
BRIDGE
3. TRANSITION STATEMENT
You overcome objections by not asking questions;
do not give opportunity to the customer to reject your offer. Example for a transition statement: Are you
sure you can pass this opportunity?
SALES
4. SALES OFFER
Propose the best package to the
customer’s needs.
5. CLOSING
¨
REHASH: Use some closing statements. “Great. Let me summarize
what we’ve agreed upon.”
a. “Great, let’s start now
so we can begin your savings!”
b. “Let’s start the
service.”
c. “I am glad to be able
to solve that issue for you, now let’s review your services and get more
savings.”
d. “Sounds great doesn’t
it? Well there are more ways we can help you right now…, right now I have saved
you $......, with these savings you can afford some great services that will
save you more money in the future!
¨
UPSELL: I am happy that I’ve solve this issue for you, if there
is anything els I can help you with today?
Always up sell but never force.
6. BUYING SIGNS &
POINTS OF INTEREST
Always ignore the first NO. Make an attempt, when you hear the second NO
do not force the sale.
7. FEEL, I know how you feel, FELT, I
have felt that way, FOUND, and I found that.
THE BUYNIG SIGNS:
a. Silence or absence of
questions is a buying signs.
b. Questions about
features
c. Installations, (When
can I begin to use the service?)
d. By the way or for
instance…
e. Joy and excitement
f. Asking for your opinion
Practice the following:
ALWAYS KNOW THAT THE INTEREST FOLLOWS
THE BUYING SIGNS.
·
Identify the buying sign and the interest of the following
statements:]
I am calling today because I got a flyer in my mail box
about your internet service.
Buying sign = I am calling today.
Point of Interest = Internet service.
I don’t think my bill is accurate, I have 3 phone
lines and each has CW, CF, CI.
Buying Sign = I don’t think
Point of Interest = three phone lines with their features.
Yes, I am very upset with you, I have
tried to get my phone fixed, and the repair man told me, it will cost
$75.00 to come in my house and do the repair for me.
Buying sign = I have tried
Point of Interest = the $75.00
I am not sure I want to get a new phone line?
How much will it cost?
Buying sign = I am not sure.
Point of Interest = Get a new phone line.
BUSINESS
THERE ARE THREE TYPS OF BUSINESS:
1. OWNER
2. PARTNERSHIP
3. CORPORATION….. FEN= ID
TAXES R
CONVERSION
1. CHECK THE SPELLING FOR
THE COMPANY NAME.
2. VALIDATE ADDRESS IN
LENS.
3. VERIFY LONG DISTANCE
CARRIER.
4. PRODUCTS AND PACK
5. SECURITY INFOREMATION,…
NAME OF THE OWNER IS VERY IMPORTANT.
PASSWORD.
6. AUTHORIZED PERSONS MUST
BE LISTED.
RECONVERSION
1. GO TO
2. WRITE THE NAME OF THE
COMPANY CORRECTLY.
3. VALIDATE THE ADDRESS IN
LENS.
4. LONG DISTANCE CARRIER.
5. SECURITY INFORMATION.
NAME OF OWNER AND PASSWORD.
6. AUTHORIZED PERSONS.
7. PON# STICVBRC 1234. THE
LAST FOUR NUMBERS OF THE MAINLINE.
ADDITIONAL
FILL UP A
ASK CUSTOMER IH THEY NEED JACKES AND
WIRES.
INST. FEE 1ST. LINE $44.80,
2ND.
CHANGE RESIDENTIAL TO BUSINESS CAN KEEP
THE NUMBER.
CHANGE FROM BUSINESS TO RESIDENTIAL,
LOOSE THE NUMBER.
BOC= BUSINESS OFFICE CLOSE.
TOLL
MIGRAT.:
NEW ONE.
1. WHEN THEY ASK FOR A
WITH ALL
2. TELL THE CUS
3. ONCE THEY HAVE A RANDOM
NUMBER THEY CAN KEEP, BUT CAN’T BE CHANGED.
NEW COMERS
·
NEVER PROMISS A TN. FOR NEW CUSTOMERS, UNTILL THE ORDER IN
COMPLETED. TELL THEM YOU WILL RESERVE THIS NUMBER, BUT IT CAN BE CHANGED.
·
IT WILL TAKE FROM 3 TO 5 BUSINESS DAYS TO BE ACTIVE.
YPH= YELLOW PAGES HEADINGS
CIP=
STANDARD INDUSTRIAL CODE.
THESE INFORMATION ARE NEEDED IF THE
NUMBER WILL BE PUBLISHED.
TO FIND THESE INFORMATION GO TO: www.fl-mia01-1/ypages/
FILL UP THE A
GO TO LENS INQUIRY.
WRITE THE TN. CSR
SOUTH EAST.
LIST
9901= NON-PUBLISHED.