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REVIEWS

Call Free:

1 800 38 1818

e-mail: info@18all.com
Tel : 603-7725 2525
Fax: 603-7725 3535

 

For contact information, please see Contact Us

1. Who We Are
  • The most extensive on-line shopping site in Malaysia, with 8 main categories and over 110 sub-categories (growing all the time) of products.
  • Products cover over 90 brands of goods and thousands of items.
  • In addition, we have an on-line magazine, written by Malaysians specifically for 18all.com. Contents includes Cover Girls, Street Talk, Personality Interviews, Reviews and articles on Malaysian life.
  • Parent Company is The Tamadam Group, a public listed group. The Tamadam Group's core business is logistics and distribution.

18all.com's Mission Statement
"Provide a valuable, pleasant and reliable shopping experience and share information which can enrich our users."

 

2. Benefits for Corporate Customers
2.1 Value
As a e-retailer, overhead costs are reduced. We pass these cost savings back to our customers.

2.2 Simplify procurement
As a corporate purchaser you have to deal with a multitude of different supplier and go through the hassle of contacting different supplier each time you want a written quotation.

18all.com can supply you a complete range of IT products, communications products, electrical products and corporate gifts. If you have bulk purchases or promotions, contact us and we will work hard to give you the best value.

2.3 Check price online or via our call center
You can get a written quotation by contacting our call center or surfing of our website.

2.4 Maintain an account
We will maintain a record of your past purchases for your easy reference. Invoices, billings and delivery orders are all documented.

2.5 Onsite support
Our team of engineers are available to perform support services.

2.6 Multiple payment options
Pay online via credit card or by company cheque.   

3. Benefits for Consumers
3.1 Comprehensive product range
Check out our complete range of products online or via our call center. Our website also has the latest reviews and special offers. All our products are original, brand new and come with full, genuine, original manufacturers' warranty.

3.2 Order online or via our call center
Ordering is simple and hassle free. Order online through our secure server. We use industry standard SSL encryption to protect your credit card number from falling into the wrong hands.

We take all measures to ensure that credit card transactions are genuine.

Customers in Malaysia can order through our toll free hotline 1 800 38 1818 or 03 7725 2525. Overseas customers please see our Contact Information section if you want to contact us.

3.3

Delivery at customers' convenience
Our aim is to provide fast and on-time delivery service to our customers. This is achieved with the support of our parent company, Tamadam Bonded Warehouse Bhd, a logistics specialist. We provide delivery free of charge within the Klang Valley. For customers in Malaysia outside the Klang Valley, we provide free delivery for goods below 30kg in weight.

Our trucks travel nationwide on a daily basis.

3.4

Onsite service (Malaysia only)
In addition to providing telephone support through our call center, we also have an onsite service team who can install, maintain and repair products we sell. Support services include:

  • Onsite maintenance services
  • Networking and programming support
  • Preventive maintenance services

If the team is unable to rectify the problem, the manufacturer will be contacted.

3.5 Multiple payment options
Customers can pay online, over the telephone or in person. They also have the option to pay by cash on delivery (COD) or credit card on delivery (CCOD) if they are in the Klang Valley or Penang. Credit cards accepted include Visa, Mastercard, American Express and Diners Club.

3.6 Advertising and Promotions
Our product managers launch promotions on a weekly basis. Customers are informed about it through:
  • Regular print advertisements in newspapers and magazines
  • E-mail announcements
  • Banner ads with other websites
  • Participation in trade fairs
3.7 'Ask Steve' - An Interactive Forum Site
'Steve', our virtual products guru, is available to answer customers' questions! Customers can submit their questions or comments to our forum site and discuss their concerns with 'Steve'.

3.8 18people and 18reviews
18people and 18reviews feature local cover models, interviews with street people, celebrity personalities and unique cartoon characters. Stories are targeted towards the 20 something and 30 something crowd and written with a slightly humorous slant. Customers come back to our site regularly to find out what's going on in Malaysia. 18reviews feature the latest technology reviews.

4. Company Profile
Name of company : Tamadam Warehouse Direct Sdn Bhd

Company address : 903 Uptown Two, 2 Jln SS21/37
  Damansara Uptown, 47400 Petaling Jaya,
  Selangor MALAYSIA

Date of incorporation : 19 October 1992

Registration number : 251191-V

Company directors : 1) Mr Cheam Heng Cheang (Managing Director)
  2) Encik Ramli Bin Md Hashim (Director)
  3) Encik Mansor bin Md Darus (Director)
  4) Mr Michael Chong Boon Tick (Director)

Bankers : 1) RHB Bank Berhad
2) Alliance Bank Berhad
3) Bumiputra Commerce Bank Berhad
4) Malayan Banking Berhad

Authorised capital : RM10,000,000 (USD2,631,579)
Paid-up capital : RM6,300,000 (USD1,657,895)
Parent company : Wholly owned by Tamadam Bonded Warehouse Berhad
  (Paid-up capital: RM49,000,000/USD12,894,737)

5. Management Team
Mr Cheam Heng Cheang
Managing Director
  • MA in Jurisprudence from St. John's College, Oxford University
  • Barrister-at-Law, Lincoln's Inn
  • Corporate finance experience in Singapore and Malaysia
  • Executive Director of Tamadam Bonded Warehouse Bhd since 1993
Ms Catherine Chee
Product Manager, IT
  • In the IT line for more than 13 years
  • Most recently, worked at CompAsia Superstore as their Sales Manager for Corporate Accounts
  • Set up a telesales team which achieved record sales for the company
  • Also worked with First Tech Pacific Distributors (FTP) and Kenfill Distribution
Ms Cheam Shou Sen
Business Development Consultant
  • BA Wellesley College, MBA UCLA
  • Previous experience in New York, Hong Kong and Singapore
  • Seven years of experience in investment banking, most recently as Senior Associate Director, Deutsche Morgan Grenfell, Hong Kong
Mr Danny Lam
Customer Service Manager
  • In the customer service line for more than 10 years
  • Previously worked for Semicon Marketing and Lightcraft

 

 

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