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USABILITY GUIDE

Site usability or user-friendliness is, without the deciding factor on whther a website succeeds or fails. However, in the never ending quest for high-tech or creativity of design innovation, it is often relegated a back seat. On other occasions it is not given enoough attention simply out of sheer ignorance . However, user-friendliness is not an elusive concept nor is it subjective . It is based on rigorous research and can be attained by easily applied solutions. However, as they refer to a relatively recent and emerging technology, these standards are not definitve and should be subject to a regular review and improvements. Rules may be broken and there will be many instances where an alternative to what is proposed will be of more use in a particular situation. Stanrds can never remain stagnant and as such the rules here will need to ne reviewed and revised to reflect the ever changing nature of the Web and Browser development.

Focus-Set out the subject of yoru site and keep the focus
Consistency-Makesure your site is consistent
Efficiency-Strive to sownload qucik and easy
Navigation-Keep your site navigation simple
Portability-Avoid a site that has too much server or browser incompatibility
Maintenance-Keep your site up to a date and avoid becoming a "cobweb"
Feeback-Ensure there is a mechanism for user feedback and listen to it!

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Copyright Jessie Tan © 2003

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Part of the strategy involved in the decision process, is looking at the Pros and Cons of setting up a website. Usually it will highlight weaknesses in the initial concept and allow the webmaster to make informed decisions on whether to continue the project or scrap the idea. Most of the time, websites are created ont he spur of the moment and they end up as white elephants; which distort the public image of the organisation or they create an unnecessary strain on the organisation resources. Reasons For Having a Website 1. Create a global pressence for the organisation 2. Allows easy access to information 3. Collect feedback 24 hours a day There is, in fact another reason for having a web site that, strangely enough, also qualifies as a reason not to have a web site. 4. Every has one. Reasons For Not Having a Website - No need for an internet presence - Extra expenses due to training and redeployment of staff - Long-term responsibility as the site must be updated Home Page | Issues Involved | Useful Links | Usability Guide Copyright Jessie Tan © 2003