ࡱ>  pbjbj jjZl4888hD($ 8-xExxxxxxFF `~G8FF[0FİFxzp4  DR PLAN FOR MSG (Basingstoke) Revision History The following revision history documents only the last six updates to this plan VersionDateReasonName2.012/1/01Change to CGI nameE Ward2.122/2/02New addendum to SGRS contract 25E Ward2.212/1/02Annual Update3.011/10/02Plan focus changed to MSG onlyE Ward3.12/12/02Annual UpdateE Ward3.229/10/03Removal of Mainframe from DR requirementsE Ward3.310/12/03Annual updateE Ward3.412/2/04New addendum to Schlumberger Contract (26)E Ward Table of Contents Section 1 - Management Summary4Section 2 - Recovery Time Objective5Section 3 - Notification of a Disaster6Section 4 - Action Plan7Section 5 - Recovery Teams - Roles and Responsibilities9Section 6 - Recovery Teams - Team Structure10Section 7 - Invocation of Schlumberger11Appendix A Staff Contact Information14Appendix B - Hardware contracted with Schlumberger15Appendix C - Key Vendor Contacts28Appendix D - Disaster Scenarios35Appendix E Hardware supplied by MSG45 Section 1 - Management Summary This DR plan is in regard to the IT Hardware within the CGI Data Centre, Basingstoke that is for the provision of service specifically for the Marlborough Stirling Group in Matrix House (MSG). As part of this service we support Sun Life Financial of Canada as a client of MSG. The mission of CGI is to ensure they have an effective and proven Disaster Recovery plan for the restoration of all production computer services at the CGI Data Centre in Basingstoke. The goal is to minimise any potential damage to itself, and its customers, which would result from any long-term interruption to these services. This plan has been compiled on the assumption that all, or part, of the IT Infrastructure within Basingstoke has suffered a major disaster which either renders the Unix or Client/Server equipment inoperable or access to a building is denied. In any event, processing has to be transferred to the disaster backup facility with Schlumberger Hoddesdon. Client/Server recovery will take place at the Schlumberger Business Resumption site in Bristol. For the purpose of this plan the CGI Data Centre is located at: CGI Group (Europe) Matrix House Basing View Basingstoke Hants RG21 4DZ The requirements from MSG are as defined within the SLA between CGI and MSG. Also, The Business Continuity Plan for MSG (Basingstoke only MSLPS) defines the Recovery Time Objective for each critical system. The minimum RTO is 48 hours from the time a disaster is declared jointly between CGI and MSG. Section 2 - Recovery Time Objective As mentioned in the previous section, the RTO for MSG is 48 hours. However, this objective no longer starts from the declaration of a disaster. Instead, it now commences from the successful delivery of certain hardware from MSG in Cheltenham to the DR sites in Hoddesdon and Bristol. A successful delivery is defined as the hardware being received by CGI in a workable condition. A full list of the hardware delivered by MSG can be found at the end of this document. PLEASE NOTE: THIS HAS NOT YET BEEN RATIFIED WITH MSG Section 3 - Notification of a Disaster Outside of normal office hours there are two likely areas in which any major disaster may be detected: Computer Room. CGI maintain a presence within the Data Centre 24 hours a day Security Guards. Security for Matrix House is maintained by Accuity Ltd Basingstoke Data Centre and/or CGI premises Any incident discovered by CGI, the following personnel should be notified: Trevor Nicholls Matt Wyatt Jeremy Archer Ed Ward Contact numbers can be found in Appendix A of this plan. Depending on the severity of the situation, they will decide if it is necessary to inform MSG and any other affected customers. Procedures followed by Accuity security guards: Matrix House In the event an incident at Matrix House is detected by the security guards, they will follow the normal laid down procedures as contained within their own Security Manual. If the situation is considered serious enough and requires Building Services Management to attend, the management representative will determine whether the incident would be described as a disaster (i.e. that would cover such occurrences such as serious fires, floods, loss of power, all of which would impair the functions of Matrix House for more than one working day). If this is the case, the Building Representative will contact the following personnel in order:- Graham Savage (Accuity) Tony Burchett (Accuity) Chris Abel (MSG) Trevor Nicholls (CGI) These personnel will assemble as quickly as possible at the disaster site in order to ascertain the extent of damage and to determine the recovery options to be adopted. Section 4 - Action Plan Please Note: All action plans should divide into four phases:- i. Evaluation Phase - Evaluate the extent of the disaster and select the correct recovery option. ii. Preparation Phase - Depending on the chosen recovery option, re-establish critical systems as quickly as possible. iii. Operations Phase - Support production (and development if possible) processing during the recovery period. iv. Restoration Phase - Restore full production and development processing at restored Basingstoke site or new designated site. TEAMS: MT - Management Team AT - Administration Team TT - Telecommunications Team C/ST - Client/Server Team UT - Unix Team All actions attributable to a team are only for the duration of the emergency. Circumstances may allow an earlier return to normal operations depending on the severity of the crisis. This action plan is as a guide only. The management team has overall responsibility for the recovery. Phase 1 - Evaluation TEAMACTIONRESULTSMTNotify Management TeamAll members of the management team notified of the disasterMTMeet at prearranged locationManagement Team meet at established Command Centre (this will be set up in conjunction with MSG Contingency Planning Manger)MTAssess extent of damageRepresentatives will seek to gain access to the building to assess the extent of the disasterMTEvaluate impact of disaster and decide on recovery optionDecision to be made on whether to remain at current site or invoke SGRS Phase 2 - Preparation TEAMACTIONRESULTSMTBrief other members of staffAll staff made aware of situation. Admin Team called inATRecord all decisionsRecord provided for later analysisMTConfirm invocation of alternative siteInvocation of hot site as per procedureMTCoordinate Recovery TeamsRecovery Teams mobilised and briefedMTNotify Senior ManagementSenior Management of CGI advised of situationMTArrange for backup media to be delivered to correct DR sites.Backup media shipped to recovery sites (M/F and RS/6000 at Hoddesdon and PC/Server at Bristol)All TeamsRecover production environment at DR sitesRecovery of affected platforms to be recovered within agreed timescales. MSG BCM Team advised of latest possible point of recovery.TTLiaise with SGRS to ensure they invoke BT for 34Mb ATM link Link established between Hoddesdon and Bristol sitesTTInvoke Energis to divert telephone calls for SLFoC Communication Centre to Bristol siteCalls to MSG Communication Centre can be answered in Recovery Suite (Suite 7 prefered)MTLiaise with SLFoC Business Continuity Management TeamKeep MSG BCM Team apprised of situation to allow them to coordinate moving their own staff to the Business Resumption site in Bristol (or alternative) Phase 3 - Operation TEAMACTIONRESULTSMTEstablish working practices for Operation at new siteOperation of business resumes at new site (critical functions only)All TeamsResume offsite procedures as soon as possibleBackups of production environment to be taken offsite on a daily basis.UTUpdate tape management system to reflect any tapes lost in the disaster Phase 4 - Restoration TEAMACTIONRESULTSMTLiaise with SalvagersIdentify kit which is salvagable and that which is not.MTIdentify suitable location for restored operations at BasingstokeIn conjunction with the MSG BMC Team, decision on using original site or moving to new premises.All TeamsRecover IT environment at new siteNew environment built and tested prior to being repopulated. Section 5 - Recovery Teams - Roles and Responsibilities MANAGEMENT TEAM (MT) Team Leader Trevor Nicholls Responsibilities Liaise with MSG Business Continuity Management Team Liaise with Management Teams of other CGI Customers Overall co-ordination and direction of the plan Assess extent of the disaster Evaluate impact of disaster Select and co-ordinate recovery option Communicating disaster to CGI staff Authorisation of Expenditure ADMINISTRATION TEAM (AT) Team Leader VACANT Responsibilities Contacting Building Services Acquiring furniture, telephones, office supplies and stationery Organising transportation to the backup site (West Ham) Organising transportation of CGI staff to Schlumberger site Contacting staff Secretarial support (inc. minuting recovery meetings) Central point of contact for all Teams Maintaining contact with Media Relations Acquiring mobile phones/pagers TELECOMMS. RECOVERY TEAM (TT) Team Leader Norman Griffin Responsibilities Establishing and redirecting communication links between users and SGRS backup sites Liaising with CANADA to ensure backup link is activated Acquiring necessary equipment for recovery at Basingstoke Liaising with relevant carriers Recovery of LANS Recovery of Telephone systems Activation of PABX recovery contract with BT Commsure CLIENT/SERVER RECOVERY TEAM (C/ST) Team Leader Dave Parkin Responsibilities Recover backup cartridges from West Ham Restore Servers and PCs at Schlumberger Bristol Liaise with Telecommunications Team and Schlumberger ensure that all links are available in the disaster recovery sites Recreate the PC network at recovered buildings in Basingstoke UNIX RECOVERY TEAM (UT) Team Leader Pete Cannon Responsibilities Recover backup media from West Ham Restore latest images to disaster recovery equipment Once recovered, ensure that users are communicating with disaster recovery site Recover back to re-instated Basingstoke site Section 6 - Recovery Teams - Team Structure The following Team Structure is as a guideline only. Most people mentioned below have been involved in much of the DR Testing procedures and are therefore conversant with the DR process. On an actual invocation it must left to the Team Leader to decide who will make up the initial recovery team, as availability of staff on the day will be a big factor in that decision. MANAGEMENT TEAM Team Leader Trevor Nicholls Members: Matt Wyatt Jeremy Archer ADMINISTRATION TEAM Team Leader VACANT Members: TELECOMMUNICATIONS TEAM Team Leader Norman Griffin DATA: Dean Hughes Paul Wilmott VOICE: Mike Greenly Ian Dawkin UNIX RECOVERY TEAM Team Leader Pete Cannon Kevin Roberts Adrian Stacey Roger Bradbury Brian Moore (Pensions Review OSCAR System only) CLIENT/SERVER TEAM Team Leader Dave Parkin NETWARE: Dave Parkin Duane McGeean Ben Francis Steve Law NT: Ady Fagan Diane Rigden Dave Eales DESKTOP: Andy Lance Dave Austin Rachel Elliot Gary Cox Section 7 - Invocation of Schlumberger CONTENTS OF THIS section: Invocation Procedure CGI and MSG Personnel Authorised to Invoke Sample Letter of Authorisation Escalation Procedure in the Event of Problems Directions to Recovery Sites Invocation Procedure Once the decision has been made to invoke the Schlumberger Disaster Recovery Service, the following steps must be observed: Step 1 Telephone 01992 445566 (24 hours, 365 days a year) If no answer, try again after five minutes. If still no answer ring the following number: Telephone 0121 627 5479 State that you are invoking the Schlumberger Disaster Recovery Service Step 2 The following information will be requested: COMPANY NAME - CGI ACCOUNT NUMBER - 041 YOUR NAME - NATURE OF PROBLEM - YOUR TELEPHONE NUMBER - Step 3 Stay where you are, and within five minutes an appointed Schlumberger Incident Manager will return your call. Step 4 If a full invocation is necessary, a Disaster Invocation letter signed by an authorised signatory, must be faxed to the Schlumberger head office as soon as possible (01932 810026), and also handed to the Schlumberger Incident Manager when you arrive at the Recovery Centre. CGI and MSG Personnel Authorised To Invoke The following is the list of personnel authorised to invoke the Schlumberger service: Trevor Nicholls (CGI) Matt Wyatt (CGI) Jeremy Archer (CGI) Ed Ward (CGI) Derek Murphy (MSG) Chris Abel (MSG) Sample Letter Of Authorisation TO: Schlumberger Bridge House Bridge Street Walton-on-Thames Surrey, KT12 1AL. FROM: CGI Group (Europe) Ltd Matrix House Basing View Basingstoke HANTS RG21 4DZ Date: Dear Sir, Please take this letter as notification that our company has declared a disaster and will require use of the Recovery Service as specified in our contract. In addition our company will accept all charges associated with Disaster use as specified in the contract. Yours faithfully Authorised Signatory Escalation Procedure In The Event Of Problems 1. Julie Pritchett Account Manager Office: 01932 237390 Mobile: 07836 771382 2. Nigel Barfoot Sales Manager Office: 01932 241402 Home: 01634 724313 Mobile: 0836 628405 3. John Kersley General Manager Office: 01932 241402 Home: 01734 401237 Mobile: 0385 777537 Directions to Recovery Sites HODDESDON Unix systems are recovered at the Hoddesdon site. Also we have a dedicated RS/6000 and Jukebox for the Pension Review area. Pension Review also use Hoddesdon as a Business Resumption Site: BRISTOL Server and Desktop Technology is recovered at the Bristol site, along with the Business Recovery Positions: Appendix A Staff Contact Information Information removed for audit -EWard Appendix B - Hardware contracted with Schlumberger Unless stated otherwise the following equipment is contracted on a shared basis with other customers of SGRS. Any invocation would be on a first come first served basis. The current contract with SGRS ends on 31 December 2010 with a break clause after 5 years. It should be noted that Mainframe Services are dropped from the contract after 31 December 2002. Contract Addendum No: SL010196 26 (Dated January 2004) APPENDIX B THE SERVICE Comprises use of the following equipment or logically equivalent equipment. RS/6000 SERVICES RS/6000 SP High Node 1 (SLOC 1) 512 Mb Memory 2 x Dual 604 Processor Card 3 x Internal 2.2 Gb Disk Drive 3 x SCSI-2 Differential FW Adapter 5 x Token Ring Adapter 1 x Ethernet Adapter 1 x 8-Port Serial Adapter 4 x Enhanced SSA 4-port Adapter 1 x Enhanced Switch Adapter High Node 604E 2 (Run on 604) (SLOC 13) 512 Mb Memory 2 x Dual 604 Processor Card 3 x Internal 2.2 Gb Disk Drive 2 x Ethernet Adapter 1 x 8-Port Serial Adapter 2 x Enhanced SSA 4-port adapter 1 x SCSI-2 Differential FW Adapter 1 x Enhanced Switch Adapter 1 x 8 Port Serial Adapter 1 x Token Ring Adapter Thin Node 1 (Run on a Wide) (SLOC 5) 4 x 32 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Token Ring Adapter 1 x 8-Port Serial Adapter 1 x Enhanced Switch Adapter 1 x Enhanced SSA 4-port Adapter 1 x Ethernet Adapter Thin Node 2 (Run on a Wide) (SLOC 6) 2 x 256 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Token Ring Adapter 1 x 8-Port Serial Adapter 1 x Enhanced Switch Adapter 2 x Ethernet Adapter 1 x Enhanced SSA 4-Port Adapter Thin Node 3 (Run on a Wide) (SLOC 8) 4 x 64 Mb Memory 1 x Internal 2.2 Gb Disk Drive 2 x Token Ring Adapter 1 x Enhanced Switch Adapter 1 x Enhanced SSA 4-Port Adapter 2 x Ethernet Adapter Thin Node 4 (Run on a Wide) (SLOC 7) 4 x 64 Mb Memory 1 x Internal 2.2 Gb Disk Drive 2 x Token Ring Adapter 1 x SSA 4-Port Adapter 1 x Enhanced Switch Adapter 2 x Ethernet Adapter Thin Node 5 (SLOC 9) 120 MHz Processor 2 x 128 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Enhanced SSA 4-Port Adapter 1 x Token Ring Adapter 1 x Enhanced Switch Adapter Thin Node 6 (SLOC 10) 120 MHz Processor 4 x 128 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Token Ring Adapter 1 x Enhanced Switch Adapter 1 x Escon Fibre Channel Adapter Thin Node 7 (SLOC 11) 120 MHz Processor 2 x 128 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Enhanced SSA 4-port Adapter 1 x Token Ring Adapter 1 x Enhanced Switch Adapter Thin Node 8 (SLOC 12) 120 MHz Processor 4 x 128 Mb Memory 1 x Internal 2.2 Gb Disk Drive 1 x Enhanced SSA 4-Port Adapter 1 x Token Ring Adapter 1 x Enhanced Switch Adapter 1 x SCSI-2 Differential F/W Adapter Thin Node 9 (SLOC 17) 332 MHz Processor 4 CPU's 512 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 10 (SLOC 18) 332 MHz Processor 4 CPU's 512 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 11 (SLOC 19) 332 MHz Processor 4 CPU's 512 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 12 (SLOC 20) 332 MHz Processor 4 CPU's 512 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 13 (SLOC 21) 332 MHz silver Thin Node 2 CPU's 256 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 14 (SLOC 22) 332 MHz silver Thin Node 4 CPU's 512 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 15 (SLOC 23) 332 MHz silver Thin Node 2 CPU's 768 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Thin Node 16 (SLOC 24) 332 MHz silver Thin Node 2 CPU's 768 Mb Memory 2 x Internal 4.5 Gb Disk Drive 1 x Ethernet Adapter 1 x F/W SCSI Adapter 1 x Token Ring 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Wide Node 17 (SLOC 25) 332 MHz Silver Wide Node 2 CPU's 768Mb Memory 2 x 4.5Gb Disk Drives 1 x Ethernet Adapter (integrated) 1 x F/W SCSI Adapter (integrated) 1 x Token Ring Adapter 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Wide Node 18 (SLOC 27) 332 MHz Silver Wide Node 2 CPU's 768Mb Memory 2 x 4.5Gb Disk Drives 1 x Ethernet Adapter (integrated) 1 x F/W SCSI Adapter (integrated) 1 x Token Ring Adapter 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Wide Node 19 (SLOC 29) 332 MHz Silver Wide Node 4 CPU's 768Mb Memory 2 x 4.5Gb Disk Drives 1 x Ethernet Adapter (integrated) 4 x Differential F/W SCSI PCI Adapter Cards 1 x 10/100 Mbps Ethernet PCI Adapter Card 1 x Auto LAN Streamer Token Ring Adapter Card 1 x RAID SSA Multi-initiator 1 x SP Switch Adapter Wide Node 20 (SLOC 31) 332 MHz Silver Wide Node 2 CPU's 768Mb Memory 2 x 4.5Gb Ultra SCSI Disk Drives (1 Pair) 1 x Ethernet Adapter (integrated) 1 x Auto LAN Streamer Token Ring Adapter Card 1 x Advanced Serial RAID Adapter PCI 1 x SP Switch MX Adapter 1 x RAID SSA Multi-initiator External Devices 1 x 3570-B 12 + Barcode Tape Drive 2 x 3570-B1A114 Magstar MP Tape Drive 2 x 9451 Plant Install to 3575 Tape Library 1 x 3575-L18 180 Tape Library - 6 Tape Heads 1 x 3575-L24 240 Tape Library - 6 Tape Heads 1 x 1452 Auxiliary Power Supply Kit Plant 1 1 x 2892 CC68/HD68 Pin Inter Poser 1 x 4.5m SCSI Cable 1 x 12m SCSI Cable SSA Disk Subsystem 4 x 7133-D4O SSA Drawers 8 x SSA Drawers 10 x 4.5 Gb Disk Drive Modules 92 x 9.1 Gb Disk Drive Modules 1 x 3Com 3c16441 24 Port Hub 1 x 3Com 3c 1206-6 BNC Interface 1 x SP Switch Router 16 1 x Ethernet 10/100 Base T 8-port Adapter 1 x 32 port Token Ring Patch Panel 1 x FDDI 4-port Multi-initiator Adapter 46 x 18.2 Gb Disk Drive Modules 24 x 8810 SSA Cables PC Workstations 2 x Compaq EP 350 PCs with: 64 Mb RAM 4 Gb Hard Disk 16 Speed CD ROM 1 x Iomega 100Mb Zip Drive 1 x Intel Pro/100+ Management Adapter (Ethernet) 17" SVGA Monitor (No Token Ring Cards Installed) Modems 2 x US Robotics Courier V34 Data/Fax Modems 2 x Hayes Optima 336 Business Modem Other 4 x PSTN lines allowing international calls Cables and connectors for above items The following Ethernet Adapter Cards are to replace as requested by the Subscriber the existing Token Ring adapter Cards during the Subscribers network migration from Token Ring to Ethernet for the IBM RS/6000 SP. 16 x (MCA) 1011 00Mbps Ethernet Adapter Cards 11 x (PCI) 1011 00Mbps Ethernet Adapter Cards SUPPORT Technical Support will be provided to assist The Subscriber in the implementation of the Service. FREE TESTING TIME 100 hours per annum INVOCATION USE To a maximum of 100 days per Invocation. FACILITIES Operations Room. Ancillary Office Accommodation equipped with Desks, Chairs and Telephone. APPENDIX D Business Recovery Services comprises the use of the following equipment or logically equivalent equipment on a non concurrent basis installed at or delivered to the Sites and up to the maximum numbers identified at each recovery centre in sections D(i) and D(ii): TOTAL RESOURCES 11 x Compaq Proliant 5000 Servers (Type 1) VGA Colour Monitor 512 Mb Memory 2 x Intel Pro/100+ Server Adapter Cards 1 x IBM PCI LANstreamer Token Ring Card Keyboard & Mouse A total of 72 Gb HDD per Server after RAID 5 5 x Compaq Proliant 5000 Servers (Type 2) VGA Colour Monitor 256 Mb Memory 2 x IBM PCI LANstreamer Token Ring Card (NIC) 1 x Intel Pro/100+ Server Adapter Cards Keyboard & Mouse A total of 9 Gb Usable after RAID 5 per Server 7 x Compaq Proliant 5000 Servers (Type 4) VGA Colour Monitor 256 Mb Memory 2 x Intel Pro/100+ Server Adapter Cards Keyboard & Mouse A total of 9 Gb Usable after RAID 5 per Server A total of 325 Business Recovery Positions consisting of: Desk Chair DDI Telephone Structured Cabling (CAT5) A total of 325 x Pentium PCs of the following specifications: 75 x Pentium P266Mhz PCs with: VGA Colour Monitor 32 Mb Memory 1 x 10/100Mbps Ethernet Adapter Card 2.5Gb Hard Disk Keyboard & Mouse 160 x Compaq EP PII 350Mhz PCs with: VGA Colour Monitor 128Mb Memory 4.3Gb Hard Disk 1 x Ethernet Adapter Card Keyboard & Mouse 90 x Compaq EP PIll 450Mhz PCs with: 128Mb Memory 8Gb Hard Disk 1 x 32 speed CD-ROM 1 x Ethernet Adapter Card 21" Monitor, Keyboard & Mouse Printers 6 x Kyocera F3700+ 6 x Kyocera F3700 3 x HP 5Si MX Laser Printers 10 x 35/7OGb DLT Tape Streamers 15 x Intel 10/100 Single Port Netports 1 x Epson FX1050 136 Col Matrix Printer 1 x Cornerstone P1500 Large Screen Monitor Genicom 4490 XL 1400 LPM Printer (Band Matrix) Stackers The above equipment to be supported using mutually agreed cabling systems at the Sites. SG-RS will provide MicroCom Bridge Routers for use with ISDN/2 between the IBM mainframe location (as detailed in Appendix B) and Bristol (as detailed in this Appendix D). ISDN2 connections will be provided at SG-RS sites with Terminal Adapter Units. FREE TESTING TIME 100 hours per annum. 2 x Reuters RTW Terminals - Routed via London 2 x Open Bloomberg Terminals - Routed via London D(i) Bristol Recovery Centre (maximum usage) The following equipment from the list of Total Resources above may be used up to the maximum numbers shown below at the Bristol Recovery Centre. 1 x Compaq Proliant DL380 1 x 800Mhz Processor 1 Gb Memory 20Gb Hard Disk Drive 1 x Ethernet Adapter Card Monitor, Keyboard & Mouse 11 x Compaq Proliant 5000 Servers VGA Colour Monitor 512 Mb Memory 2 x Intel Pro/100+ Server Adapter Cards 1 x IBM PCI LANstreamer Token Ring Card Keyboard & Mouse A total of 72 Gb HDD per Server after RAID 5 5 x Compaq Proliant 5000 Servers VGA Colour Monitor 256 Mb Memory 2 x IBM PCI LANstreamer Token Ring Card (NIC) 1 x Intel Pro/100+ Server Adapter Cards Keyboard & Mouse A total of 9 Gb Usable after RAID 5 per Server 7 x Compaq Proliant 5000 Servers VGA Colour Monitor 256 Mb Memory 2 x Intel Pro/100+ Server Adapter Cards Keyboard & Mouse A total of 9 Gb Usable after RAID 5 per Server 1 x Compaq Proliant 7000 Server VGA Colour Monitor 1 Gb Memory 1 x Intel Pro/100+ Server Adapter Card Keyboard & Mouse A total of 109Gb Usable after RAID 5 1 x 50Gb AIT Tape Device A total of 250 Business Recovery Positions consisting of: Desk Chair DDI Telephone Structured Cabling (CAT5) A total of 250 x Pentium PCs of the following specifications: 160 x Compaq EP PII 350Mhz PCs with: VGA Colour Monitor 128Mb Memory 4.3Gb Hard Disk 1 x Ethernet Adapter Card Keyboard & Mouse 90 x Compaq EP PIll 450Mhz PCs with: 128Mb Memory 8Gb Hard Disk 1 x 32 speed CD-ROM 1 x Ethernet Adapter Card 21 " Monitor, Keyboard & Mouse ACD System Bristol recovery Centre ACD: Ericsson ACD 1000 system 90 trunks 60 circuits 90 x Hard Turrets QMIS 4 Statistical Package - 16 x 32Mb memory PCs can attach to the system with the software 16 x Supervisor Turrets RAD facility (4 channels - 32 simultaneous messages each) Music on hold, Bomb Threat Device and Panic Button 11 x Message Wallboards 90 x ACD recovery positions (headsets not included) Communications 1 x 34Mb ATM Communications link between Hoddesdon (Data Centre) and Bristol (Recovery Centre) "Upon invocation the subscriber would be responsible for the relevant running costs of the communications link. These would be charged back to the subscriber at cost" Hoddesdon Site: 1 x Cisco 7200 series Router 1 x Fast Ethernet 1 x ATM Module 12.0(7) Enterprise Software Bristol Site: 1 x Cisco 7200 series Router 1 x Fast Ethernet 1 x ATM Module 12.0(7) Enterprise Software D(ii) Hoddesdon Recovery Centre (maximum usage) The following equipment from the list of Total Resources above may be used up to the maximum numbers shown below at the Hoddesdon Recovery Centre. 75 x Pentium P266 PCs each with: VGA Colour Monitor 32 Mb Memory 1 x 10/100Mbps Ethernet Adapter Card 2.5 Gb Hard Disk Keyboard Printers: 2 x Kyocera F3700+ 1 x Kyocera F3700 Stackers The following equipment will also be provided only at the Hoddesdon Recovery Centre: 75 x Business Recovery Positions APPENDIX E The following dedicated space and equipment shall be provided to the subscriber at the Hoddesdon Recovery Centre. A full description of the facilities are as follows: BASE FACILITIES FOR BUSINESS RECOVERY General Reception with reception desk and waiting area Air conditioning throughout Raised flooring (150mm) Swipe card security system to all discrete areas / suites One fax machine per 25 positions One photocopier per floor One conference room per floor (seating for 6 people) Back Office Position Desk, chair (to British Standards) and telephone (with redial and speaker facility) Minimum of 4 RJ45 outlets and structured cable system Front Office Position Desk, chair (to British Standards) and telephone (with facilities) as above Minimum of 4 RJ45 outlets and structured cable system Dealer turret, dealer intercom and speaker Comms Area Room on each floor with: Raised flooring (150mm) Swipe card entry system Air conditioning Manual patching for all Back Office positions with Ethernet switch per 100 desks One exchange line per 5 positions with DDI capability on each position Electrics Sufficient power to support desks with minimum of 2 PCs and providing 100% redundancy. UPS and Generator support BASE FACILITY FOR DATA CENTRE Raised vinyl flooring (150mm) Air conditioning Water, fire and smoke detection Swipe card entry system Electricity supply to support user equipment and UPS and Generator support Separate PDU and meter per room SUBSCRIBER SPACE (HODDESDON RECOVERY CENTRE) 300 x square feet of dedicated space to accommodate the following hardware configuration. RS/6000 Model H50 (Rack Mounted in 7014-SOO System Rack) Redundant AC Power Supply 332 MHz Processor 2 CPU's 2 Gb Memory 2 x Internal 4.5 Gb Disk Drive 1 x SCSI Hot Swap 6-Pack + 16-Bit Integrated SCSI-2 Adapter Cable 1 x Ethernet Adapter (integrated) 1 x 10/100Mbps Ethernet PCI Adapter 2 x F/W Differential SCSI Adapter 1 x Token Ring 2 x RAID SSA Multi-initiator 1 x Internal 4GB/8GB 4mm Tape Drive 1 x POWER GXT120P Graphics Adapter 1 x P72 Color Monitor 1 x Keyboard 1 x 3 Button Mouse 4 x SSA Drawers 52 x 9.1 Gb SSA Disks Control Workstation (CWS) 1 x 7025-F50 RS/6000 Model F50 CD-ROM Drive 1.44 MB 3.5-inch Diskette Drive Base SCSI 6-Pack 1 Kit Integrated SCSI-2 Fast/Wide Adapter 1 Integrated SCSI-2 Fast/Wide Adapter 2 Integrated Ethernet Adapter 1 x 2444 16-Bit Integrated SCSI-2 Adapter to 6 SCSI Bays Cable 1 x 2830 POWER GXT1 30P Graphics Adapter (PCI) 5 x 9.1 GB 1" Ultra SCSI Hot Swap Disk 1 x 9.1 GB 1 Ultra SCSI Disk Drive Select 1 x 2920 Token-Ring Adapter 1 x 2943 8-Port Async Adapter EIA-2321422 (PCI) 2 x 10/100 Mbps Ethernet PC 1 Adapter 1 x 3626 P202 Color Monitor Stealth Black 1 x 4106 Select 256 MB (2x128MB) SDRAM DIMMs 1 x 4110 256 MB (2x128MB) SDRAM DIMMs 1 x 4357 Select 2-Way 604e3 332MHz Processor Card 2 x 256KB L2 Cache 1 x 6154 20GB14OGB 8mm Tape Drive 1 x 6159 12GB/24GB 4mm Tape Drive 1 x 6519 SCSI Hot Swap 6-Pack 1 x 8704 Quiet Touch Keyboard, Stealth Black - English (UK) 1 x 8741 3-Button Mouse - Stealth Black 1 x 9710 Language - English (UK) 1 x 9825 Power Cord - United Kingdom (250V, 13A) Dedicated Communications equipment 2 x Bay Stack 450 Switch-24 port 10 Base T/1 00 Base TX port with 1 MDA slot 2 x Bay Stack 450 Cascade Module 24 x Transceivers (RJ45 to BNC) 40 x 10M Patch Leads TAPE LIBRARY 1 x 3575-Ll 8 Tape Library containing 2 class C tape heads 150 x Class C Magstar tapes JUKEBOX 1 x HP 660ex Jukebox including SCSI cable 40 x Optical Disks (spec shown below): HPC6298J Optical Disk 5.25" write once formatted Optical Disk 2048 bytes per sector 5.2 gigabyte capacity For HP Jukebox SCANNER Kodak 3500 D Scanner 1 x Adaptec 2490 Adapter Cab 2 Cabling ELECTRICITY A meter will be installed for the dedicated service and the subscriber will be charged for usage at commercial rates on a quarterly basis. Appendix C - Key Vendor Contacts VendorProductContactBMC Software Ltd Assurance House Vicarage Road Egham Surrey, TW20 9JYCMF Data Packer Data Accelerator DB2GRF GRF Kommand Quickstart ProSMS Recovery Manager StopX37Telephone: 01784 478000 Internet: www.bmc.com/support.htmlBusiness Objects Objects Court 29-41 Moorbridge Road Maidenhead Berks SL6 8LTTelephone: 01628 764637 Internet: www.businessobjects.comCandle Service Ltd 1 Archipelago Lyon Way Frimley Surrey GU16 5ERDB/Explain Omegamon II for CICS Omegamon II for MVS Omegaview SupersessionTelephone: 0161 4375224 Internet: www.candle.comCincom Systems St. Ives House St. Ives Road Maidenhead Berkshire SL6 1QSM/TEXT50539 Telephone:01628-32711 Internet: http://supportweb.cincom.com/uk.htmlCMG Sir Frank Whittle Road Derby DE21 4RS Telephone: 01332 290630 Internet: www.cmg.comCompute (Bridgend) Ltd 8 Merthyr Mawr Road Bridgend Wales CF31 3NHSelcopyTelephone: 01656-652222 Internet: www.cbl.comComputer Associates Ditton Park Riding Court Road Datchet Berkshire, SL3 9LLACF2 AutoMate CA1 CA-Activator CA-ENF CA-JOBTRAC CA-OPS/MVS II CAVCSS Dispatch Faver Hyperbuf ISMVSAM JCLCHEK Mastercat Netman Telon VSAMAID531105 Telephone: 01753-577733 Internet: www.cai.comCompuware Ltd 163 Bath Road Slough Berkshire SL1 4AAAbend-AID Abend-AID/FX Fileaid Hiperstation XPEDITER/CICS XPEDITER/TSOTelephone: 01753-444000 Internet: www.compuware.com/support/web/Hopewiser Taton House 20-22 Tipping Street Altrincham Cheshire WA14 2EZProbeContact: Telephone: 0161-9416001IBM PO Box 32 Alencon House Alencon Link Basingstoke Hampshire RG21 7EJACF/NCP ACF/VTAM Assembler DCF DFDSS DFP DSF EREP GDDM ISPF JES2 LE/370 (CEE) MVS/ESA TIOC Netview FTP PL/1 QMF SDF II SDSF SMP/E TSO VS COBOL II829602 Telephone: 0345 151516 Internet: www.europe.ibm.com/390.gb/support?lang=englishInformation Builders FocusSupport via CanadaInnovation Data Processing Ltd. Clarendon House 125 Shenley Road Borehamwood Herts, WD6 1AG FDRTelephone: 0181-905-1266 Internet: www.innovationdp.fdr.com/list.htmKernel Tweaks Limited 1 Bath and West Buildings Lower Bristol Road Bath BA2 3BDTelephone: 01225-422655 Macro4 The Orangery Turners Hill Road Worth, Crawley West Sussex RH10 4SSDumpmaster VTAMPRINT Words On LineTelephone: 01293-886060 Internet: www.macro4.comMicrofocus The Lawn 22-30 Old Bath Road Newbury Berks RG14 1QNTelephone: 01635-565298Microlex MicrolexMSG Marlborough Stirling Imperial House 14 Imperial Square Cheltenham Gloucestershire GL50 1QTelephone: Internet: www.marlborough-stirling.comOracle 550 Thames Valley Park Reading Berkshire RG6 1RATelephone: 01344 787596 Internet: www.oracle.comPhoenix Systems 54 The Bittoms Kingston Upon Thames Surrey KT1 2APNetwork DirectorTelephone: 0181-546-7418 00-206-882-2600 Internet:www.north-ridge.comPlatinum Software (UK) Ltd Platinum Platinum XY-QuerySAS Institute Wittington House Henley Road Medmenham Marlow Bucks SL7 2EBMXG SASTelephone: 01628-486933 Internet: www.sas.com/tsSoftware Europe Nibley House Low Moor Road Doddington Road Lincoln LN6 3JYTelephone: 01522-881300 Internet: www.software-europe.co.ukSoftworks Clayton House 3-7 Vaughan Road Harpenden Hertfordshire AL5 AEFTelephone: 01582-767940 Internet: www.softworks.comSyncsort 60 Churchill Square Kings Hill West Malling Kent ME19 4DUSynchsortTelephone: 01734-849000 Internet: WWW.SYNCOSRT.COMUnitech 6 Furlong Road Bourne End Buckinghamshire, SL8 5DGTelephone: 01628 537 508 Internet: /www.unitechsys.com/ Appendix D Disaster Scenarios Disaster Scenarios This document under reconstruction/review for information only.EW INTRODUCTION The purpose of this document is to indicate the likely steps that will be taken for each scenario listed, and is intended as a guide only. The final decision on-the-day can only be made by the Business Continuity Management Team. SPECIAL NOTES iIt was agreed by the Business Continuity Management Team (17/5/2000) that no data links would be put in place between Sun Lifes Basingstoke Campus and the SG-RS Recovery sites (Hoddesdon and Bristol). As a result of this decision, any invocation of the SG-RS contract will necessitate the recovery of all IT platforms at the Disaster Recovery site in Hoddesdon, and all critical personnel will be relocated to the Business Resumption site in Bristol (this does not apply to when the invocation is only for the ship-in of Server hardware).iiFor those scenarios dealing with the failure of mains electricity supply, or generator power, it should be noted that consideration is currently being made into adding a mobile generator to the SG-RS contract.iiiThe Recovery of Vision 2000 is currently not covered under DR. SCENARIOS COVERED Disaster Scenarios for Basingstoke Campus Scenario 1 Total Loss of Basingstoke Campus Disaster Scenarios for BHO Scenario 2 Loss of Mainframe Scenario 3 Loss of Xerox Mainframe Printers Scenario 4 Loss of Mainframe Robot Tape Handler Scenario 5 Loss of RS6000SP Scenario 6 Loss of Control Workstation on RS6000SP Scenario 7 Loss of Critical Node on RS6000SP Scenario 8 Loss of Netware Servers Scenario 9 Loss of NT Servers Scenario 10 Total Loss of BHO Computer Room Scenario 11 Total Loss of Comms. Room Scenario 12 Loss of PBX/ACD in BHO Scenario 13 Loss of BHO 2nd Floor Only Scenario 14 Loss of BHO 3rd Floor Only Scenario 15 Loss of any other BHO Floor (other than 2nd or 3rd) Scenario 16 Failure of Electricity Supply to BHO Scenario 17 Total Loss of BHO Disaster Scenarios for Southern Cross Scenario 18 Loss of Pensions Review Imaging System (OSCAR) Scenario 19 Loss of Netware Servers Scenario 20 Loss of NT Servers Scenario 21 Loss of PBX Scenario 22 Loss of Southern Cross Ground Floor Only Scenario 23 Loss of Southern Cross 2nd Floor Only Scenario 24 Loss of any other Southern Cross Floor (other than Ground or 2nd) Scenario 25 Failure of Electricity Supply to Southern Cross Scenario 26 Total Loss of Southern Cross Disaster Scenarios for Churchill Plaza Scenario 27 Loss of Netware Servers Scenario 28 Loss of Bloomberg Service Scenario 29 Loss of Reuters Service Scenario 30 Loss of PBX Scenario 31 Failure of Electricity Supply to Churchill Plaza Scenario 32 Failure of Electricity Supply and Generator Power to Churchill Plaza Scenario 33 Total Loss of Churchill Plaza DISASTER SCENARIOS FOR BASINGSTOKE CAMPUS Scenario 1 Total Loss of Basingstoke CampusCriteria for Invocation: Access to all buildings is denied for an unacceptable period of timeResponseTimeframeResponsibility1.1Mainframe will be recovered at the Disaster Recovery site, HoddesdonMainframe Recovery Team1.2RS/6000SP will be recovered at the Disaster Recovery site, HoddesdonRS/6000 Recovery Team1.3Netware servers will be recovered at Business Resumption site, Bristol (except Pensions Review, see 1.10)Netware Recovery Team1.4NT servers will be recovered at Business Resumption site, Bristol (except Pensions Review, see 1.11)NT Recovery Team1.5250 PCs will be recovered at Business Resumption site, Bristol (90 will be higher specification PCs for the Communication Centre personnel)Desktop Recovery Team1.6Ericsson ACD will be set up as per SLFoC requirements Telecomms Team1.790 Communication Centre positions will be recovered at Business Resumption site, Bristol. To include turrets, wallboards, voice recording (see 1.5)Telecomms Team1.8Energis IVR will be re-routed down to Ericsson ACD in BristolTelecomms Team1.9All critical business personnel will be relocated to the Business Resumption site, Bristol (except Pensions Review, see 1.14)BCM Team Individual Management Teams1.10Netware server for Pensions Review will be recovered at Disaster Recovery site, HoddesdonNetware Recovery Team1.11NT servers for Pensions Review will be recovered at Disaster Recovery site, HoddesdonNT Recovery Team1.1275 PCs for Pensions Review will be recovered at Disaster Recovery site, HoddesdonDesktop Recovery Team1.13RS/6000 Imaging system (OSCAR) will be recovered at the Disaster Recovery site, HoddesdonRS/6000 Recovery Team1.14All critical business personnel for Pensions Review will be relocated to the Disaster Recovery site, HoddesdonPensions Review1.1534MB ATM link between Bristol and Hoddesdon will be boosted to full bandwidthTelecomms Team / SG-RS1.16Redirect DDI numbers to Bristol and Hoddesdon accordinglyTelecomms Team1.17Branch links to Basingstoke will be redirected to HoddesdonTelecomms Team / Energis1.18Canadian link to Basingstoke will be redirected to HoddesdonTelecomms Team DISASTER SCENARIOS FOR BHO Scenario 2 Loss of MainframeCriteria for Invocation: All systems running on the Mainframe are unavailableResponseTimeframeResponsibility2.1Response the same as Scenario 1 (see Special Notes iii)As Scenario 1 Scenario 3 Loss of Xerox Mainframe PrintersCriteria for Invocation: Unable to print any output on the Xerox Printer SubsystemResponseTimeframeResponsibility3.1Output will be copied to Tape and dispatched to a Print Bureau24 hoursIT Operations  Scenario 4 Loss of Mainframe Robot Tape HandlerCriteria for Invocation: All system requests for Tape mounts and dismounts cannot be fullfilledResponseTimeframeResponsibility4.1For a prolonged outage, HDS engineers will provide personnel to handle manual tape mounting4 hoursIT Operations / HDS Scenario 5 Loss of RS6000SPCriteria for Invocation: All systems running on the RS/6000SP are unavailableResponseTimeframeResponsibility5.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 6 Loss of Control Workstation on RS6000SPCriteria for Invocation: Control Workstation has failedResponseTimeframeResponsibility6.1The Control Workstation is not critical for the day-to-day operation of the SP. In the event, only the CWS was affected, the SP would continue to function. If the outage was expected to be prolonged, it would be possible to ship down the dedicated CWS from the Disaster Recovery site in Hoddesdon (SG-RS invocation would be required for ship-in)-IT Operations Scenario 7 Loss of Critical Node on RS6000SPCriteria for Invocation: A single application Node on the RS/6000SP is unavailable, due to the failure of an individual node (overall function of the RS/6000SP should be unaffected)ResponseTimeframeResponsibility7.1Rebuild affected node on a compatible development node or non-critical production node4 12 hoursRS/6000 Recovery Team Scenario 8 Loss of Netware ServersCriteria for Invocation: All applications on affected servers are unavailableResponseTimeframeResponsibility8.1SG-RS will be invoked for ship-in of replacement hardware-BCM team8.2Affected servers will be rebuilt on replacement hardware48 hoursN&IG Scenario 9 Loss of NT ServersCriteria for Invocation: All applications on affected servers are unavailableResponseTimeframeResponsibility9.1SG-RS will be invoked for ship-in of replacement hardware-BCM team9.2Affected servers will be rebuilt on replacement hardware48 hoursN&IG Scenario 10 Total Loss of BHO Computer RoomCriteria for Invocation: All Computer Services in the Computer Room are unavailableResponseTimeframeResponsibility10.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 11 Total Loss of Comms. RoomCriteria for Invocation: All Conectivity with BHO is disabledResponseTimeframeResponsibility11.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 12 Loss of PBX/ACD in BHOCriteria for Invocation: No telephone calls possible to and from BHO ResponseTimeframeResponsibility12.1BT Commsure contract will be invoked-BCM team12.2Mobile PBX will be delivered to affected building12 hoursBT Commsure12.3Mobile PBX will be connected into voice infrastructure of affected building36 hoursBT Commsure / Telecomms Team Scenario 13 Loss of BHO 2nd Floor OnlyCriteria for Invocation: All access to 2nd Floor is denied ResponseTimeframeResponsibility13.1Contingency Plans for those affected areas would be invokedBCM Team13.2This would include the loss of the Computer Room and Comms. Room, response would therefore be the same as Scenarios 10 and 11As Scenarios 10 and 11 Scenario 14 Loss of BHO 3rd Floor OnlyCriteria for Invocation: All access to 3rd Floor is denied ResponseTimeframeResponsibility14.1Communications Centre Contingency plan would be invokedBCM Team14.2All critical personnel would be relocated within BHO if possibleN&IG14.3If, due to the unavailability of the required space, response 14.2 is not possible, the response would be the same as Scenario 1 (see note above)As Scenario 1 Scenario 15 Loss of any other BHO Floor (other than 2nd or 3rd)Criteria for Invocation: All access to affected floor is denied ResponseTimeframeResponsibility15.1Contingency Plans for those affected areas would be invokedBCM Team15.2All critical personnel would be relocated within BHO if possibleN&IG15.3If, due to the unavailability of the required space, response 15.2 is not possible, the response would be the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 16 Failure of Electricity Supply to BHOCriteria for Invocation: No mains power being supplied to affected buildingResponseTimeframeResponsibility16.1Emergency Generators will automatically activateFacilities Management16.2Due to limited capacity of generators, power will be restricted Block 2 (4 storey block) and Block 1 East (housing Computer Room, Mailing and Conference Room)Facilities Management16.3Business areas not receiving power will identify critical personnel to move into those areas that are48 hoursAffected Management Teams16.4Business areas receiving power will identify non-critical personel to allow influx of critical personnel from other areas48 hoursAffected Management Teams Scenario 17 Total Loss of BHOCriteria for Invocation: BHO building cannot be accessed for an unacceptable period of timeResponseTimeframeResponsibility17.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 DISASTER SCENARIOS FOR SOUTHERN CROSS Scenario 18 Loss of Pensions Review Imaging System (OSCAR)Criteria for Invocation: Document Management information is unavailableResponseTimeframeResponsibility18.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 21 Loss of PBXCriteria for Invocation: No telephone calls possible to and from Southern Cross ResponseTimeframeResponsibility21.1BT Commsure contract will be invoked-BCM team21.2Mobile PBX will be delivered to affected building12 hoursBT Commsure21.3Mobile PBX will be connected into voice infrastructure of affected building36 hoursBT Commsure / Telecomms Team Scenario 22 Loss of Southern Cross Ground Floor OnlyCriteria for Invocation: All access to Ground Floor is denied ResponseTimeframeResponsibility22.1Contingency Plans for those affected areas would be invokedBCM Team22.2This would include the loss of the Pensions Review Imaging system (OSCAR), response would therefore be the same as Scenarios 18As Scenario 18 Scenario 25 Failure of Electricity Supply to Southern CrossCriteria for Invocation: No mains power being supplied to affected buildingResponseTimeframeResponsibility25.1Building has no Emergency Generators, so power will remain unavailable until mains power is resumed-25.2Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Scenario 26 Total Loss of Southern CrossCriteria for Invocation: Southern Cross building cannot be accessed for an unacceptable period of timeResponseTimeframeResponsibility26.1Response the same as Scenario 1 (see Special Notes - iii)As Scenario 1 Appendix E Hardware supplied by MSG To be confirmed DR PLAN MSG (BASINGSTOKE) CGI GROUP (EUROPE) LTD Page  PAGE 37 of  NUMPAGES 45  *3QRTUxy{|'(+,RSVW}~'(+9XOJQJaJmH sH '5B* CJOJQJ\aJmH phsH +5B* CJOJQJ\^JaJmH phsH 5B* CJOJQJ\^Jph5OJQJ\^J5CJ0OJQJ\^J OJQJ^J jU9  )*+,-.@A$If$a$ 9r o  nhhhhnhhhhnph$If$$Ifl\7 8S064 la $%&*3RYZ^fthh$$Ifl\7 8S064 la$If t{|hhh$$Ifl\7 8S064 la$If 23Rhffff$$Ifl\7 8S064 la$If RTUy{|(l$Ifk$$Ifl0  064 la $$Ifa$(+,SVW~$Ifk$$Ifl0  064 la 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