some of these involve advanced computer knowledge and should be prefaced with a warning. If the person does not feel comfortable doing ANY of the following they should contact a local computer professional.

Do a Windows Update at: http://www.windowsupdate.com/

Start Warcraft III, go to the options, click sound and turn off: Environmental Effects o 3D Positional Audio Also, try different Sound Providers (can be found in the sound options, too).

Start WarCraft III, go to the options, click video and try: o Different resolutions and color depths o Different detail and quality levels

It is wise to keep your hard drive in an optimal condition, your computer has some built in functions such as Scandisk (or Error Checking in Windows XP) and Disk Defrag. These make sure you don't have errors on the drive and your files are properly stored for speed and efficiency. Both these options are available to you by double clicking on My Computer, rightclicking on your hard drive and selecting the Tools tab.

Try different refresh rates for your monitor.

Uninstall AIM/AIM+ (AOL Instant Messenger).

Uninstall Antivirus scanner(s) (especially Norton). Uninstall firewall(s).

Close all running background applications (Task Manager can be called up by pressing CTRL ALT DEL), especially messengers (ICQ, MSN etc).

Delete all the files in the "Temp" folder in your Windows directory, as well as all temporary files, including, but not necessarily limited to, the files in your "Temporary Internet Files" folder.

If you have Windows 2000 or XP, you can try different Windows compatibility modes. Someone got his Fatal Errors fixed by changing to the Windows 2000 compatibility mode.

Try a tool called "memtest86" to check RAM for issues; link: http://www.memtest86.com/

Adjust the sound acceleration in the DXDiag sound tab; try turning it one notch down.

Entirely disable any kind of twinview/dualview modes in your advanced display settings.

Make sure trouble is not caused by overheating; temporarily open one side of PC case; remove any dust you see there; any overclocked hardware (like CPU, video card) should be set back to its default. Also, make sure that all your fans are working.

Check for IRQ conflicts: Make sure that there are no conflicts or sharing of IRQs between your network, video or sound card, if possible. You can sometimes do this by manually assigning the resources for each device in the Device Manager, found inside the System Control Panel. You can open a list of IRQ assignments by double-clicking on the small Computer icon at the top of the Device Manager window.

If you are comfortable configuring the Plug n' Play BIOS for your motherboard, you can try to manually assign IRQs to each PCI slot (if the BIOS allows it). Set the BIOS to reset the configuration data, save your new BIOS settings and reboot the computer. Check the Device Manager again to see what IRQs your hardware is now using.

Set AGP 4x to AGP 2x (AGP Mode, BIOS).

Set RAM CAS Latency from 2.0 to 2.5.

Lower the Front Side Bus (FSB).

Change Virtual Memory (Windows).

If you can, lower the CPU speed by about one fourth/one third.

Take out all pieces of RAM except one; switch them to see if any of them is faulty/has bad sectors.

Disable soundcard; better: uninstall it and remove it from PCI slot.

Try a different video card.

Try a different CPU.

Try a different operating system. Regards, Joseph H. Technical Support Blizzard Entertainment http://www.blizzard.com/support If you reply, please include all previous text and files related to this e-mail.

-----Original Message----- From: elvishtongue89@hotmail.com Casey Covello To: josephh.support@blizzard.com Sent: 7/16/2004 5:38:42 PM Subject: Re: Re: Re: Re: Re: Re: Re: Re: WCIII crashes

I have downloaded these driver updates yet WCIII still crashes. Recently i went to CompUSA, where i purchased my PC, and asked them about it after printing out one of the error reports i get. They said something about needing to restore Microsoft Explorer after looking up "0xc0000005" (the numbers following "Exception:" on the error report). I hope this helps you figure out whats wrong with WCIII. Email me for anything else you may need. thank you. -casey covello

>From: >To: >Subject: Re: Re: Re: Re: Re: Re: Re: Re: WCIII crashes >Date: Thu, 15 Jul 2004 09:49:12 -0700 > >Hello Casey. > >The page with downloads for this particular board can be found at: >http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=PLU%2CBIO%2CDRV%2CUTL&ProductID=951&OSFullName=Windows*+XP+Professional&submit=Go%21 >If you have further questions regarding those files or their installation, please contact your system manufacturer or Intel for further help. Thank you for contacting Blizzard Technical Support! > >Regards, >Joseph H. >Technical Support >Blizzard Entertainment >http://www.blizzard.com/support > >If you reply, please include all previous text and files related to this e-mail. >

>-----Original Message----- >From: elvishtongue89@hotmail.com Casey Covello >To: josephh.support@blizzard.com >Sent: 7/14/2004 9:29:29 PM >Subject: Re: Re: Re: Re: Re: Re: Re: WCIII crashes > >After A LOT of searching i have found that i have a Intel® Desktop Board D875PBZ yet i still cannot navigate the intel site to find where i would download the latest driver updates. Perhaps you may find it, now that you know the motherboard i have. and e-mail the exact web page to me. I am sorry i have to ask you to do this and i hope you can. Thank you > >-Casey Covello > >

> > >From: > >To: > >Subject: Re: Re: Re: Re: Re: Re: Re: WCIII crashes > >Date: Mon, 26 Apr 2004 09:51:55 -0700 > > > >Hello Casey. > > > >Unfortunately, this information is not as easy to come by as your video or sound card information. If you feel comfortable opening your computer, you may be able to find the model of your motherboard on the board itself- but please do not attempt this unless you feel completely comfortable doing so, as Blizzard cannot be held liable for any damages incurred from doing so. Otherwise, please contact your local technician or your system manufacturer to have them find that information for you. Good luck! > > > >Regards, > >Joseph H. > >Technical Support > >Blizzard Entertainment > >http://www.blizzard.com/support > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > >

> >-----Original Message----- > >From: elvishtongue89@hotmail.com Casey Covello > >To: josephh.support@blizzard.com > >Sent: 4/25/2004 8:32:46 PM > >Subject: Re: Re: Re: Re: Re: Re: WCIII crashes > > > >would it be possible to tell me the exact page to install my motherboard or tell me how to find out what kind of motherboard i have because the site makes me pick from a list and i am unsure which i have. Thank you > > > >

> > > > >From: > > >To: > > >Subject: Re: Re: Re: Re: Re: Re: WCIII crashes > > >Date: Tue, 13 Apr 2004 09:34:03 -0700 > > > > > >Hello Casey. > > > > > >That item is most likely an onboard component that would need to be disabled through your motherboard's BIOS. Please contact your system manufacturer or a qualified technician for further help with that. Good luck! > > > > > >Regards, > > >Joseph H. > > >Technical Support > > >Blizzard Entertainment > > >http://www.blizzard.com/support > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > >

> > >-----Original Message----- > > >From: elvishtongue89@hotmail.com Casey Covello > > >To: josephh.support@blizzard.com > > >Sent: 4/12/2004 8:46:15 PM > > >Subject: Re: Re: Re: Re: Re: WCIII crashes > > > > > >reguarding the last "to do" list, on number 3 am i supposed to uninstall the software, and if yes, will there be a way to reinstall it if needed? > > > > > >

> > > > > > >From: > > > >To: > > > >Subject: Re: Re: Re: Re: Re: WCIII crashes > > > >Date: Tue, 6 Apr 2004 12:19:30 -0700 > > > > > > > >Hello Casey. > > > > > > > >Hello. > > > > > > > >We have analayzed your diagnostic files and have the following suggestions: > > > > > > > >1) The video drivers on this system are not the latest available. These drivers are dated 10/6/2003. The latest drivers were released on April 1st, 2004. Please go to http://www.nvidia.com/object/winxp_2k_56.72 to download and install the latest drivers. If you have any questions regarding drivers or driver installation, please contact your system manufacturer or nVidia. > > > > > > > >2) Be sure that you have all the latest motherboard drivers from Intel. These can be found at http://www.intel.com. If you have any questions regarding drivers or driver installation, please contact your system manufacturer. > > > > > > > >3) Your system has the following problem device listed: > > > > > > > >[Problem Devices] > > > > > > > >Device PNP Device ID Error Code > > > >C-Media AC97 Audio Device PCI\VEN_8086&DEV_24D5&SUBSYS_72801462&REV_02\3&13C0B0C5&0&FD This device is disabled. > > > > > > > >Problem devices can cause your computer to act in unusual or unexpected ways- even if they are disabled. This device should be either removed from the machine physically (or disabled in the BIOS, if it is an onboard component) or installed properly. Please contact your system manufacturer or a qualified technician if you need more help in eliminating problem devices from your system. > > > > > > > >4) Your system has a number of programs starting with Windows: > > > > > > > >[Startup Programs] > > > > > > > >Program Command User Name Location > > > >desktop desktop.ini NT AUTHORITY\SYSTEM Startup > > > >desktop desktop.ini USER-HGCJU9ZN58\Casey Startup > > > >Red Swoosh EDN Client c:\program files\rsnet\rsednclient.exe USER-HGCJU9ZN58\Casey HKU\S-1-5-21-1850456698-2320958936-2409960447-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Mail.com c:\program files\mail.com\mcalert.exe -auto USER-HGCJU9ZN58\Casey HKU\S-1-5-21-1850456698-2320958936-2409960447-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >desktop desktop.ini .DEFAULT Startup > > > >desktop desktop.ini All Users Common Startup > > > >GStartup c:\progra~1\common~1\gmt\gmt.exe /startup All Users Common Startup > > > >LimeWire 3.8.5 c:\progra~1\limewire\382edd~1.5\limewire.exe -startup All Users Common Startup > > > >MagicKey c:\progra~1\magickey\magickey.exe All Users Common Startup > > > >Microsoft Office c:\progra~1\micros~4\office10\osa.exe -b -l All Users Common Startup > > > >P2P Networking c:\windows\system32\p2p networking\p2p networking.exe /autostart All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >KernelFaultCheck %systemroot%\system32\dumprep 0 -k All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >wcmdmgr c:\windows\wt\updater\wcmdmgrl.exe -launch All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >UpdReg c:\windows\updreg.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >SunJavaUpdateSched c:\program files\java\j2re1.4.2_03\bin\jusched.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >QuickTime Task "c:\program files\quicktime\qttask.exe" -atboottime All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >POINTER point32.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Omnipage c:\program files\scansoft\omnipagese\opware32.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >nwiz nwiz.exe /install All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >NeroCheck c:\windows\system32\nerocheck.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Microsoft Works Update Detection c:\program files\common files\microsoft shared\works shared\wkufind.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >LimeShop wjview /cp:p "c:\program files\limeshop\system\code" main lp: "c:\program files\limeshop" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Jet Detection "c:\program files\creative\sblive\program\adgjdet.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >InCD c:\program files\ahead\incd\incd.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >CTHelper cthelper.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >CMESys "c:\program files\common files\cmeii\cmesys.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Cmaudio rundll32 cmicnfg.cpl,cmictrlwnd All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > >Bargains c:\program files\bargain buddy\bin\bargains.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run > > > > > > > > > > > >Please try restarting the computer in Selective Startup mode again. Please be sure to remain in Selective Startup mode for all troubleshooting until we solve this issue: > > > > > > > >Click Start and select Run, then type "msconfig" and click OK. > > > >In the General tab: > > > > > > > > 1. Choose Selective Startup > > > > 2. Disable (uncheck) Load startup items > > > > 3. Click OK and Reboot > > > > > > > >If the problem persists, please reply with a detailed description of what happened after each of the steps above as well as a fresh copy of your DXDIAG.txt and MSINFO.txt. Thank you for contacting Blizzard Entertainment Technical Support. > > > > > > > >Regards, > > > >Joseph H. > > > >Technical Support > > > >Blizzard Entertainment > > > >http://www.blizzard.com/support > > > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > > >

> > > >-----Original Message----- > > > >From: elvishtongue89@hotmail.com Casey Covello > > > >To: josephh.support@blizzard.com > > > >Sent: 4/5/2004 9:23:09 PM > > > >Subject: Re: Re: Re: Re: WCIII crashes > > > > > > > >Joseph > > > > > > > >Here are the new DXDIAG and MSINFO files you requested. I hope this helps. > > > > > > > > > > > > > > > >

> > > > > > > > >From: > > > > >To: > > > > >Subject: Re: Re: Re: Re: WCIII crashes > > > > >Date: Mon, 5 Apr 2004 09:48:27 -0700 > > > > > > > > > >Hello Casey. > > > > > > > > > >If you are still having the problem, then please send us freshly created DXDIAG and MSINFO files so we can look for further solutions. Thank you for your patience and cooperation. > > > > > > > > > >Regards, > > > > >Joseph H. > > > > >Technical Support > > > > >Blizzard Entertainment > > > > >http://www.blizzard.com/support > > > > > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > > > >

> > > > >-----Original Message----- > > > > >From: elvishtongue89@hotmail.com Casey Covello > > > > >To: josephh.support@blizzard.com > > > > >Sent: 4/2/2004 8:38:28 PM > > > > >Subject: Re: Re: Re: WCIII crashes > > > > > > > > > >Unfortunately, this did not solve the problem either. Am i just unlucky or is there a cure? Please help. Thanks Casey Covello > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >From: > > > > > >To: > > > > > >Subject: Re: Re: Re: WCIII crashes > > > > > >Date: Mon, 29 Mar 2004 17:38:44 -0800 > > > > > > > > > > > >You may need to exit any programs you have running in the background to improve performance and stability. We recommend running in a selective startup if possible. If you are not able to run in a selective startup, please try closing background applications manually. > > > > > > > > > > > >Selective Startup: > > > > > > > > > > > >For Windows XP/ME users: > > > > > >Click Start and select Run, then type "msconfig" and click OK. > > > > > >In the General tab: > > > > > > > > > > > > 1. Choose Selective Startup > > > > > > 2. Disable (uncheck) Load startup items > > > > > > 3. Click OK and Reboot > > > > > > > > > > > >For Windows 98 users: > > > > > >Click Start and select Run, then type "msconfig" and click OK. > > > > > >In the General tab: > > > > > > > > > > > > 1. Choose Selective Startup > > > > > > 2. Disable Process the config.sys file > > > > > > 3. Disable Process the autoexec.bat file > > > > > > 4. Disable Load startup group items > > > > > > 5. Click OK and Reboot > > > > > > > > > > > >Close background applications: > > > > > > > > > > > >Windows 95/98/Me: > > > > > > > > > > > > 1. Press the Ctrl, Alt, and Delete keys at the same time. A dialog box will display the active programs. > > > > > > 2. Close all active programs except explorer and systray, one at a time, by selecting each program and clicking the "End Task" button. > > > > > > 3. Repeat these steps until all programs except explorer and systray have been closed. > > > > > > > > > > > > > > > > > >Windows 2000 users: > > > > > >You will need to make sure that you are logged in as an administrator and that you have disabled all the non Default Processes - ("http://support.microsoft.com/default.aspx?scid=kb;en-us;Q263201"). Please use the link provided to view the list of default processes in Windows 2000, Knowledge Base Article Number (Q263201). > > > > > > > > > > > >Windows XP: > > > > > > > > > > > > 1. Press the Ctrl, Alt, and Delete keys at the same time. > > > > > > 2. Select the Task Manager button. > > > > > > 3. Select the Applications tab. > > > > > > 4. Close all active programs, one at a time, by selecting each program and clicking the End Task button. > > > > > > 5. Stop or uninstall any antivirus and/or firewall programs you have installed. > > > > > > 6. If your system locks up, turn the power off (waiting 10 seconds) then back on. > > > > > > 7. Note: If your system does lock up or reboots you may need to contact your computer manufacturer to find out how to close these programs for your system. > > > > > > > > > > > >If these steps don't help, please send us a fresh round of diagnostic files so we can try to further diagnose the problem. > > > > > > > > > > > >1. Click on Start. > > > > > >2. Click on Run. > > > > > >3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool. Run the DirectDraw, Direct3D and DirectSound tests found under the Display and Sound tabs before creating the dxdiag.txt file. > > > > > >4. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag). > > > > > >5. Click on the More Help tab and open the Microsoft system information tool (MSInfo). > > > > > >6. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file. > > > > > >7. Attach the dxdiag.txt and msinfo.nfo files to a reply to this email. > > > > > > > > > > > >*Special MSinfo Instructions for Windows 2000 users: > > > > > > > > > > > >1. Create your dxdiag.txt file as explained above > > > > > >2. Now choose the More Help tab > > > > > >3. Click the MSInfo button > > > > > >4. Important! - Be sure to highlight the System Information in the top left > > > > > >5. Go to the Action menu, choose All Tasks, Save As Text File > > > > > >6. Save the file to your Desktop and name the file msinfo.txt. > > > > > >7. Attach this msinfo.txt file and the dxdiag.txt file to your reply email > > > > > > > > > > > >{win0wr228sd} > > > > > > > > > > > >Regards, > > > > > >Joseph H. > > > > > >Technical Support > > > > > >Blizzard Entertainment > > > > > >http://www.blizzard.com/support > > > > > > > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > > > > >

> > > > > >-----Original Message----- > > > > > >From: elvishtongue89@hotmail.com Casey Covello > > > > > >To: nathanl.support@blizzard.com > > > > > >Sent: 3/26/2004 9:30:47 PM > > > > > >Subject: Re: Re: WCIII crashes > > > > > > > > > > > >These did not help solve the problem at all. What else should I try? > > > > > > > > > > > > > > > > > > > > > > > > >From: > > > > > > >To: > > > > > > >Subject: Re: Re: WCIII crashes > > > > > > >Date: Mon, 9 Feb 2004 11:26:57 -0800 > > > > > > > > > > > > > >Hello Casey, > > > > > > > > > > > > > >The particular error, crash or sound distortion you are experiencing is usually caused by old, damaged or outdated sound card drivers that are not compatible with the game or the version of DirectX on your computer. Updating your DirectX version and sound card drivers should resolve such problems. For instruction on how to identify your DirectX version and sound card model/drivers, please visit our web site at: http://www.blizzard.com/support/?id=msi0371p. Once you have identified your DirectX version and your sound card, you can then update each. Try downloading and installing the latest DirectX from http://www.microsoft.com/directx/homeuser/downloads/default.asp and the latest sound card drivers that match the model of sound card you have in your system. > > > > > > > > > > > > > >Special Note for Warcraft III users: > > > > > > >Try using Miles Emulated 3D as the Sound Provider and un-checking the 3D Positional Audio box and Environmental Effects in the Sound Options menu of the game. > > > > > > > > > > > > > >If you continue to have problems after you update your sound card drivers, you can try disabling the sound card as a troubleshooting step: > > > > > > > > > > > > > > > > > > > > >1. Right click on My Computer and select properties. > > > > > > >2. (Windows 2000 only) Click on the Hardware tab. > > > > > > >3. Click on Device manager. > > > > > > >4. Expand the Sound, video, and game controllers branch. > > > > > > >5. Select the sound card and click the Properties button. > > > > > > >6. Disable the device from the active profile. > > > > > > >7. Click OK > > > > > > >8. Reboot your computer and start the game again. > > > > > > > > > > > > > > > > > > > > >Regards, > > > > > > >Nathan L. > > > > > > >Online Support > > > > > > >Blizzard Entertainment > > > > > > >http://www.blizzard.com/support > > > > > > > > > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > > > > > >

> > > > > > >-----Original Message----- > > > > > > >From: elvishtongue89@hotmail.com Casey Covello > > > > > > >To: nathanl.support@blizzard.com > > > > > > >Sent: 2/4/2004 6:32:01 PM > > > > > > >Subject: Re: WCIII crashes > > > > > > > > > > > > > >(this is in addition to a previously sent letter) > > > > > > > > > > > > > > > > > > > > >There are 60 files in the folder titled "logs" and what appeares to be the same amount in "errors" Is there a way i can combine all of these into one attachment so my mail server may allow me to send them all? > > > > > > > > > > > > > >Sincerely, casey covello > > > > > > > > > > > > > > > > > > > > > >From: > > > > > > > >To: > > > > > > > >Subject: Re: WCIII crashes > > > > > > > >Date: Tue, 3 Feb 2004 06:10:19 -0800 > > > > > > > > > > > > > > > >Hello Casey, > > > > > > > > > > > > > > > >We would appreciate more information about your computer hardware and drivers. > > > > > > > > > > > > > > > >Please attach any text files in the 'WarcraftIII\Errors' and 'WarcraftIII\Logs' folder to your reply along with two files, your dxdiag.txt and msinfo.txt, for further diagnosis. To obtain the systems diagnostic files, follow the instructions below: > > > > > > > > > > > > > > > >Important Note: Please reboot your system prior to creating the dxdiag and msinfo files. > > > > > > > > > > > > > > > >1. Click on Start. > > > > > > > >2. Click on Run. > > > > > > > >3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool. > > > > > > > >4. Run each available DirectX test on the Display Tab and on the Sound Tab. > > > > > > > >5. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag). > > > > > > > >6. Click on the More Help tab and open the Microsoft system information tool (MSInfo).* > > > > > > > >7. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file. > > > > > > > >8. Attach the dxdiag.txt and msinfo.txt files to a reply to this email. > > > > > > > > > > > > > > > >*Special MSinfo Instructions for Windows 2000 users: > > > > > > > > > > > > > > > >1. Create your dxdiag.txt file as explained above > > > > > > > >2. Now choose the More Help tab > > > > > > > >3. Click the MSInfo button > > > > > > > >4. Important! - Be sure to highlight the System Information in the top left > > > > > > > >5. Go to the Action menu, choose All Tasks, Save As Text File > > > > > > > >6. Save the file to your Desktop and name the file msinfo.txt. > > > > > > > >7. Attach this msinfo.txt file and the dxdiag.txt file to your reply email. > > > > > > > > > > > > > > > >Regards, > > > > > > > >Nathan L. > > > > > > > >Online Support > > > > > > > >Blizzard Entertainment > > > > > > > >http://www.blizzard.com/support > > > > > > > > > > > > > > > >If you respond to this email, please attach all previous messages and files relating to this issue. > > > > > > > >

> > > > > > > >Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address: http://www.blizzard.com/support/?id=eSurvey000&i=32&d=2/2/2004%2010:00:16%20AM&t=elvishtongue89@hotmail.com&n=Nathan%20L > > > > > > > >

> > > > > > > >-----Original Message----- > > > > > > > >From: elvishtongue89@hotmail.com Casey Covello > > > > > > > >To: nathanl.support@blizzard.com > > > > > > > >Sent: 1/30/2004 10:09:13 PM > > > > > > > >Subject: WCIII crashes > > > > > > > > > > > > > > > >Dear Nathan, > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >Lately WCIII TFT has been crashing during the middle of gameplay. An error message (shown below) keeps popping up. These messages are all identical with the exeption of the numbers/letters in it. I have recorded the last two that have came up (below). Please help me solve this problem so i stop getting losses on B.net. > > > > > > > > > > > > > > > >Thank you > > > > > > > > > > > > > > > >Casey Covello > > > > > > > > > > > > > > > > > > > > > > > >

> > > > > > > >=================================================== > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >This application has encountered a critical error: > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >FATAL ERROR > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >Program: c:\program files warcraft iii\war3.exe > > > > > > > >

> > > > > > > >Exception 0xC0000005 (ACCESS_VIOLATION) at 001B:6F64C1A9 > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >The instruction at '0x6F64C1A9 referenced memory at '0xC2EC5560' > > > > > > > >

> > > > > > > >The memory could not be 'read'. > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >Press OK to terminate the application. > > > > > > > > > > > > > > > > > > > > > > > >

> > > > > > > >==================================================== > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >This application has encountered a critical error: > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >FATAL ERROR > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >Program: c:\program files warcraft iii\war3.exe > > > > > > > >

> > > > > > > >Exception 0xC0000005 (ACCESS_VIOLATION) at 001B:150270EC > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >The instruction at '0x150270EC referenced memory at '0x012C9DD6' > > > > > > > >

> > > > > > > >The memory could not be 'read'. > > > > > > > > > > > > > > > >

> > > > > > > > > > > > > > > >Press OK to terminate the application. > > > > > > > > > > > > > > > >

> > > > > > > > _____

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