| Re-Identifying
the leader
With the leaders attune to the dynamics of the culture and a greater
understanding of themselves and the group reasoning that is effected
management, we must re-identify the leaders in a light of moving
forward with positive change, change that will be foreseen as making
a difference in the everyday work life of the individual.
According to "finance guy" David Rogers (also the man
behind The Psychology of Money), the effect of culture to the Bottom
Line is often overlooked, and yet it can make a difference of up
to 40% toward profitability in some cases. So how can productivity
be affected by re-identifying the leader?
Basic rules:
§ Do not try to be everything to everybody, people will react
differently to individuals from different categories and thinking
processes. This requires re-balancing the management team to accommodate
whole brain management.
§ Reevaluate current policies in accordance with basic human
needs.
o Allow for advancement if goals are completed
o Allow for achievement in seeing the implementation
o Assist in belonging through self directed teams
o Allow responsibility by letting staff decisions stand
o Promote positive reinforcement for acknowledgment
o Assist in their control of their destiny by promoting risk taking
o Promote challenge by instilling trust
o Build room for excellence with training
§ Get feedback form management team on creating new, more
empowering policies
§ Allow middle management the opportunity to get the rest of
the staff involved in the brainstorming process for new policies.
§ Go through acquired information to determine what policies
can be adopted in accordance with the companies overall strategies
and mission while keeping to the foundation of human need development.
§ Once new policies are set be firm to the rules, this requires
the leaders to clearly define the rules at every level of staff.
Prepare a public event to instruct staff on why the company is doing
this, exactly what the new rules and policies are, and what benefits
the staff will receive.
§ The leaders must then give consistent feedback / guidance
through the use of directive questions to focus on achievements
and solving problems.
§ Leaders must hand over accountability individuals fully trusted
and fully responsible. Job functions must be clearly defined and
acknowledged in writing by managers and staff
§ Build a success attitude. Give positive reinforcement of
tasks well done, or good ideas.
Reprimands should not be used for mistakes, instead, leaders should
use directive questions. Reprimands should be used only in correcting
purposeful negative behavior.
Strategies for more rapid Re-Identification
The perception of the leaders is not changed overnight, most individuals
that see some initial changes may discount them as one off instances
that will not last. If a blame culture exists, the level of trust
for the leaders is usually not very high. To overcome this problem
and expedite the leaders re-identification, the implementation of
some extreme strategies relating to the fulfillment of humane needs
would be in order. Some strategies are as follows:
o Tactics to show the leader will put himself at risk to protect
his staff, and take full responsibility for the actions of others.
§ Example: (a prearranged scenario with an important client
that the leaders have good rapport with) The client would complain
and criticize an employee of the company about a meager mistake.
The leader would then publicly reprimand the client, expressing
that he should not criticize the employee, that the employee is
one of his best employees and that if the client wishes to complain,
he should direct those complaints to him since he is the one that
is responsible…
§ This works on the responsibility and the belonging principals
o Expression of trust, this must be done on an individual basis
with a valid reason.
§ Example: the Leader may speak to competent managers about
an important projects they have been working on acknowledging their
contribution and giving them more autonomy in their positions (autonomy
will be a necessary shift for an empowered organization, this is
simply a means by which to get it started and getting individuals
to feel good about the additional responsibility and accountability
that comes with it)
§ This works with acknowledgment, challenge and control
o Conscious effort to Acknowledge performance and competencies
§ This works with acknowledgment and excellence
o Putting the Human foot forward
§ Example: The leader publicly and honestly communicates previous
shortcomings and accepts responsibility for the condition of the
company. He asks for the assistance of the staff in feedback and
suggestions to help him and the company improve.
§ This works with Belonging (managers and staff have more respect
for the leader for his honesty and new effort)
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