Companies
spend millions on developing their brands yet often don't support
that investment by aligning their people to communicate their brand
image. EVERY experience a customer has that out of their brand expectations
can cost the company hundred or even millions (depending on the nature
of operation) of dollars.
This program provides a cost effective solution for more productive
communication and congruency that make the difference in the ultimate
credibility of the company and its products. Brand Congruency increases
brand trust and loyalty to yield higher profitability. The ability
to effectively influence multiple levels of personnel to establish
a "Brand Paradigm" within the company breaks the barriers
that limit productivity, sales convertibility, and quality. Developing
a company's communicative cohesiveness in line with the promise
of its Brand, and acceptance of change can be influenced through
"Directive Communication". The results will be enthusiastic
personnel with healthy rapport skills that will elevate levels of
confidence and brand congruency.
Arthur F. Carmazzi has come up with a two full day Directive Communication
based workshop that gives a comprehensive overview and transfers
substantial usable skills and influence a more useful perspective.
The interactive workshop will be focusing on brand emphasized leadership
and will include psychological approaches to customer service and
marketing, Brand emphasized culturing techniques and a better understanding
of how to maintain employee motivation to act, think and feel brand
identity.
Results:
- Influence a mindset amongst staff that is in line with the
organizations brand values and the ability to reach higher levels
of excellence, productivity and personal success within the organization
- Development of emotional buy-in staff and enthusiasm for the
organization, and its products or service
- Use of brand culturing and "Psycho-Energetics" techniques
to maintain long term employee drive and brand congruency through
psychological approaches
- Establishment of psychological tools for maintaining customer
loyalty through brand expectation management, and internalization
of superior communication dexterity applied to excellence in brand
leadership, sales & marketing and customer service
- Easier recovery of dissatisfied customers by turning negatives
to positives through emotional mastery
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