Aziza Usman
9306 E 64 ST, Apt J,
Tulsa, OK 74133

OBJECTIVE:	I want to join your esteemed organization to avail the opportunities offered and career enhancement.

EXPEREINCE:	Citibank Islamabad Branch, Pakistan
Jan 2000-Jan 2001
Citiphone Administrator
Primary responsibilities included:
- Checking, auditing and maintaining all the transaction records of the Citicards and Citi Banking prepared by the Phone Bankers.
- Coordiante with other Banking Departments to improve and enhance customer services.
- Monitored the performance of the Phone Bankers. 
- Incharge of the updation of CEEMEA region for the preparation of quaterly reports for the National Service Manager.
- Trained and monitored the performance of interns in the fields of banking operations and auditing, and provided 
feedback to the supervisor/manager.
Secondary responsibilities included preparation of daily and monthly performance reports and customer services.  

ACHEIVEMENTS: Got a "Surprise Award" for best service in the department in the second month of job.
"Above Standard" ranking in all the job review due to drive for excellence and dedication to work.

Sept 99-Dec 99	London College of Management, Islamabad, Pakistan
Instructed the Bachelors of Business Administration students. Taught the subjects of Business Communication and Fundamentals of Accounting.

Aug 99-Nov 99
Attended professional training of internship at ANZ Grindlays Bank Ltd. Rawalpindi Branch.

PROFESSIONAL TRAINING: Attended career development seminars.
Attended seminars on interviewing techniques.

PERSONAL SKILLS: Windows 95/98/Me, MS Excel, MS Word, MS PowerPoint. I can manage and/or supervise computer staff.

-General Secretary of Commerce Society in Punjab College, Rawalpindi, Pakistan.
- Auditor of Young Managers Club in the University of Arid Agriculture.

Sept 97-Dec 99	University of Arid Agriculture, Rawalpindi, Pakistan
MBA Grade 'A' GPA: 3.90/4.00
Oct 94-Nov 96	Punjab College of Commerce, Rawalpindi, Pakistan
B-Com Grade 'A' 

REFERENCES: Furnished upon request.
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