Louisville,KY. Area
Travel to client-owned stores to install POS systems.
Effex Management Solutions at Akebono Brake Corporation
200 Ring Road
Elizabethtown, KY 42701
(270)945-4346
May 27, 2015 - April 2, 2018
Office Support Associate, Contractor
Used and coordinated maintenance of office equipment, such as copiers and scanners.
Proofread materials, reviewed and verified data.
Maintained and updated files, and inventory.
Prepared and edited reports, and records.
Processed and reviewed routine paperwork.
Researched files, retrieved and archived documents.
Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
Recorded, and proofread data and other information, such as records and reports.
Counted and organized materials.
Delivered messages and ran errands.
Operated office machines,such as photocopiers and scanners.
Tek Systems at Bittersweet Associates and H&R Block
700 N. Hurstbourne Parkway
Suite 250
Louisville, KY 40222
(502)671-2121
January 15, 2015 - April 15, 2015
IT Support Technician, ContractorProvided technical support to computer system users.
Answered user questions, and resolved computer related issues, in person, via telephone, as well as remotely.
Provided assistance with computer hardware, computer software, printing, program installation, as well as operating systems.
Set up equipment for others to use. Ensured the proper setup of hardware. Correctly installed operating systems,and software, applications.
Installed and performed minor repairs to hardware, software, and peripheral equipment.
Escalated major hardware and software issues to Level 2 support, as well as defective products, back to vendors and technicians for service.
Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software.
Adecco Engineering & Technical at Dell Computers & Dow Corning
101 Bullitt Lane
Suite G10
Louisville, KY 40222
(502)715-4431
November 2013 December 2014
PC Refresh Technician, Contractor
Conferred with users, conducted computer diagnostics, and updates to BIOS as well as new Operating System.
Contacted vendors with major computer problems. Trained users in proper software and hardware use. Used backup and archival software.
Answered user inquiries regarding computer software and hardware operation to resolve computer related issues.
Entered commands and observed system functionality to verify correct operations and detect errors.
Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
Modified and customized commercial programs for internal needs.
Oversaw the daily performance of computer systems. Prepared evaluations of software and hardware, and recommended improvements and upgrades.
Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software.
Charter Communications
10300 Ormsby Park Place
Suite 100
Louisville, KY 40223
(502)420-7216
09.22.2014 - 11.06.2014
Technical Customer Service Representative, Direct HireUnder limited supervision, perform highly complex troubleshooting and resolution of telephone customer care issues reported for customers and for internal IP network.
Walmart Supercenter #709
100 Walmart Dr.
Elizabethtown, KY 42701
(270)763-1600
06.04.2013 09.19.2014
Sales Associate, Direct HireStocking dry grocery section and providing excellent customer service, to customers. Adherence to all Walmart corporate policies and procedures.
York Companies at Geek Squad City
1707 Cedar Grove Road
Suite 4
Shepherdsville, KY 40165
(502)921-9110
02.15.2012-03.20.2012
PC Repair Technician, Contractor
Diagnosed, tested, & repaired Dell laptops in a fast paced, team environment.
Provided customer assistance regarding repairs, upgrades, installation and operation of products.
Performed basic functionality testing on units, as well as diagnosing, conducting repairs and cleaning.
Worked well independently as well as in a team environment.
Performed quickly and accurately in diagnosing technology issues to create the best solution for resolution in a fast paced consumer environment.
Anu Resources at JP Morgan & Chase
5060 Parkcenter Avenue
Suite D
Dublin, OH 43017
(614)652-2700
07.30-08.05.2011
Refresh Technician, Contractor
Responsible for imaging computers.
Restored all of users data to new machine.
Ensured that new Laptop image was functioning properly.
Changed out Windows XP machines with Windows 7 machines.
Wiped hard drives and repackaging old equipment for return shipping to manufacturer.
Responsible for following company checklist /directions.
Adecco Engineering & Technical at UPS
101 Bulitt Lane Suite G10
Louisville, KY 40222
(502)568-6798
02.23-04.14.2010
PC Test and Repair Operator, Contractor
Performed Repairs on laptops and light component within laptops.
Analyzed symptoms, troubleshot component failures, diagnosed, repaired and tested instruments.
Responsible for data entry and tracking of instruments.
Provided information and status of all assigned instruments in the service center for repair, including dates on and off the bench, part backlogs, diagnosis and estimated completion date.
Generated repair estimates then provided estimates for parts and labor to complete instrument repairs as assigned by management.
Followed department process to ensure timely disposition of discrepant material.
Accurately reported hours worked per department policies.
Followed applicable Environmental, Health & Safety (EHS) and housekeeping policies and procedures.
Completed all assigned training courses on time.
Go to IT Group
1505 Kansas Avenue
Lorrain, OH 44052
(866)424-1233
01.06.2007 - 08.08.2007
IBM Service Technician, Contractor
Several assignments in the central Kentucky area.
Duties changed with each job, but most often required applying general systems level Technical expertise in order to address moderately complex systems for end user /customer.
Installed and configured software for new computer systems.
Applied general systems level technical expertise to standard to moderately complex systems level customer issues.
Identified and provided resolutions to an assortment of technical problems.
Provided technical information, support process instructions, and special support requirements to the customer base.
Awards Received
I have received awards from previous employers, for upholding their vision and values in my work performance, and volunteer work. I have also received Employee of the Month, and Loss Prevention awards.
References
Patrick Taylor - PC Coordinator
Baptist Health Floyd Hospital - New Albany, IN.
Steven has been a dependable member of our team during a massive project. He is here every day, has been flexible with his schedule and worked many late nights when other people went home early. As part of our project to install 3000 new devices I assigned Steven the task of imaging our workstations and thin clients. He worked through that task efficiently and accurately without complaint. As we moved on to deployment he handled all of the prep work, assisted deploying workstations, and then took on the cleanup and re-inventory of excess equipment. He has been a major part of our successful project.
Steven has a great attitude and got along well with everyone on our team. The best thing I can say about him is that I never had to tell him to work. He always found something that needed to be done and would even work on side projects or run Helpdesk tickets for us during slow times. You can teach a lot of technical skills, but you can't teach work ethic. Hope I have the chance to work with him again.
Jay Smolyn - Market Manager at Kforce Technology
Louisville, KY.
Steven worked for Kforce on several projects. He was very reliable, demonstrated good technical ability and had very good customer service skills. Please feel free to contact me if you have any questions.
Kevin Lamb - PC Coordinator
Baptist Health Floyd Hospital - New Albany, IN.
We counted on Steve to do the same work we did and he came through for us. I would recommend him to anyone looking for a desktop support, or pc imaging person.
