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Available for work In |
Ph:
704.654.5702 Email:CHRISTUCCI@MSN.COM |
You have reached the Website for the Resume’ of
Christopher Tucci
Please consider me for your next IT Roll Out or Support Position!
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Objective |
I am seeking a challenging position with a company to which I can contribute 11 years of experience as a Network and Computer Field Installation and Service Technician. I work very well in a fast paced, high stress environment and quickly develop an excellent report with clients. |
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Work History |
Aug 2005- 7/2006
Joseph M Walsh Foundation, Inc.
System Administrator / Deskside Support § Maintenance and Support of company wide IT equipment and 12 users at multiple locations. Support of Microsoft Windows XP based systems. § Performed PC Repair, updates and upgrades as needed to existing equipment. § Procurement, Installation and Configuration for all new IT equipment. § Deskside Support and Training for all software in use. § Assisted in design, printing and distribution of all Fundraiser Mailers. § Round the clock Support and Service. 2001–2005 Bell
Industries/Philip Morris Field Network Administrator / Technical Analyst § Installation, Configuration and Support for 50 Windows 2000 based IBM X342 and X345 Servers at 25 client locations across 5 States. § Installation, Configuration, Migration and Support for 150 IBM Workstation clients on Windows XP and 2000 platforms. § Insured on-site network connectivity of T1 and ISDN WAN demarcation point. Maintain LAN from Server to Deskside. § Troubleshoot CSU/DSU, ISDN, Black Box media converters, and basic diagnoses of Cisco 2500 Catalyst Ethernet switches. Escalated WAN to issues to vendors as needed. §
Complete Deskside
user support, troubleshoot and resolution meeting the contractual § Provide on-site resolution of Operation Systems, Microsoft applications and proprietary software issues in addition to supporting the Network infrastructure resulting in 99% uptime. § Round-the-clock specialized deskside support for executive level management. Maintaining connectivity to Crystal Reports and SQL databases. Maintained VPN and firewall security at remote offices. § Consultant for developing and updating formal Technical manuals, deployment policies and Procedural guides. § Maintained and implemented software and firmware upgrade schedules for Servers and Clients as required. § Installation and Configuration of Symantec PC Anywhere applications on all equipment. § Monitored and implemented yearly lease schedules. Responsible for full asset management control including procurement and tracking using Peregrine Asset Management system. Submission of monthly inventory and asset tracking reports. § Seasonal (2 times per year) installation, configuration of 30 Symbol wireless handheld scanners at 4 to 6 locations within region of responsibility. Scanner training for all users. § Installation and Configuration of wireless Access Point infrastructure at each location. § Developed client core Load Sets and imaged new Servers and Client workstations using Norton Ghost. § Opened, updated and monitored case tickets using Vantive Help Desk tracking software. § Weekly meetings with client to communicate current project status, deliverables, priorities, roadblocks, and contingencies. |
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1996–2001 Inter-Act
Electronic Marketing Regional Field Service Manager / Lead Technician § Supervised all Field Installation and Service Department operations in NY Metropolitan area. § Responsible for installation of Client – Server NT 4.0 Ethernet and wireless LAN installations on Kiosk style equipment. § Responsible for NT Servers, Workstations and connectivity to client POS systems at 200 remote locations in regional area. § Heavy customer service experience including on-site training, issue resolution and acting as corporate liaison. § Implemented policy, administration, recruiting and training as well as fleet and inventory management for 6 direct report Service personnel. Responsible for evaluations and merit increases for all personnel. § Visit service locations to inspect quality of technician repair work. § Increased productivity of the service team by implementing new policies, coverage redundancy protocols and restructuring of zones. |
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Education |
1995–1996 Briarcliffe
College § Degree - Computer Service Technologies. § Graduated Dean’s List. |
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Certification |
4/2004 CompTIA A+ Certification. Rockwell Automation - RSLogix Intermediate PLC Training IBM Warranty Basics |
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Memberships |
CompTIA IT Professionals. Member since 2004. |
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