No, the world doesn't revlolve around you!!
Now Playing: crickets outside...love warm weather sounds..
Ok, I thought I was going to stop complaining about my job. I really do love it. I love the PA I work for, I like most of my co-workers, and the patients are, for the most part, quite nice.
Today, we had a few doozies, but the worst was the last patient of the day.
She was supposed to be there at 4:30. The clinic has a policy of 15 minutes late and you have to reschedule. I think 15 minutes is plenty of time. I would only give 10 because late patients cause the entire clinic to run behind, but I'm not in charge. Patients seem to hate when doctors are late. I don't blame them. I don't like to wait forever at the doctors office. Anyway, back to my gripe.
4:30 appointment. Lady calls and says she is running behind. No problem, just make sure you are here by 4:45. You may be the last patient of the day, but we aren't going to wait until 5:00. No overtime is allowed. I digress...
By 4:45, I call the front desk to see if she arrived and maybe they just forgot to check her in. No, she isn't here. Well, she has to reschedule. I make absolutely sure that we have waited the 15 minutes. Yup, it is now 16. Ok, I close out my chart and inform Nicole that our last patient isn't here. She ok's the need to reschedule. I call the desk.
She's here too late.
She has to reschedule.
Oooooooooooooooooooooooooooooooooooooooooooooh and is she ever mad about it.
Her argument is that she is only 2 minutes late.
"No, I'm sorry, but our policy is up to 15 minutes late or you have to make a new appointment."
"But, I'm only 2 minutes past the 15..."
"Well, then, that makes you 17 minutes late doesn't it? You are going to have to make a new appointment."
"I have to make a new appointment when I'm 2 minutes late?"
"No, you have to make a new appointment when you are more than 15 minutes late."
What part of this conversation is she not understanding???
She chose not to reschedule.
Now don't get me wrong. If she were having chest pain, or any other potentially life threatening problem, we would have absolutely worked her in somehow. We have a doctor that stays until 6:00 or sometimes 7:00 most nights. He could have seen her if it were necessary. I can't say why she was wanting to be seen, but let's just say it was definately NOT
Wow, I am not in a very generous mood today.