General Skills

Computer/Software Proficiency

·             Outstanding Customer Service/ Support Skills

·             MS FrontPage- 98 and 2000

·             Excellent Communication Skills

·             MS Word

·             Strong Problem Solving and interpersonal skills

·             MS Excel

·             Excellent Organizational Skills

·             MS Powerpoint

·             Extensive Computer Skills

·             FTP (Windows, Mac, and Unix)

·             Excellent at Multi-Tasking

·             Telnet

·             Web Site Design Publishing

·             DUN (Dial-up Networking)

·             DNS, HTTPS, HTTPD, FTP

·             Netscape Navigator/Netscape Mail

·             Internet Explorer/Outlook Express

·             Eudora

·             Windows -95, 98, 2000 and NT

·             Intershop/SoftCart/ATS/CyberCash

·             Basic Linux (Red Hat)

·             Macintosh OS 8.0 – 10.3

10/2000 – 7/2002

QA Analyst; CNET Networks (mySimon.com) San Francisco, CA: Debugging perl scripts for integration and functionality with in-house proprietary software. Created banner ads and graphics for external web pages.

6/2000 -10/2000

Temporary/Contractor; Star Temps Staffing, San Jose, CA:  Experience included administrative assistance work, data entry, and marketing. 

10/1998 –
06/2000

Web Hosting Technical Support Representative; Earthlink/Mindspring/Netcom, San Jose, CA: As a web hosting technical representative my duties included assisting business customers with setting up their domain web hosting accounts and trouble-shooting any problems with their web sites or e-mail.  This included assistance with set up and transfers of domain names, DNS editing, FTP, web security/certificates, web statistics, publishing with Microsoft Front Page, HTML editing, e-mail forms, CGI scripts, configuring/trouble-shooting e-mail, web file management and search engines.  Also assisted customers with web counters, RealAudio, password protection, htaccess files, Cybercash and E-Commerce applications such as Softcart and Intershop.  Platforms included Macintosh, Windows 3.1, Windows 95/98/2000/NT and UNIX.

Customer Service Representative:  My duties included aiding supervisors in escalated issues, assisting on-site trainers with training of new representatives, resolving escalations from other representatives, walking customers through DUN settings and configuration of e-mail clients for dial-up pop accounts, and billing account maintenance.

06/1998 –
10/1998

Temporary/Contractor; Star Temps Staffing, San Jose, CA:  Experience included administrative assistance work, data entry, and marketing.  Companies included Fat Box, Inc. Terrydon, Inc. Price Waterhouse-Coopers. Prism Solutions.

10/1996 –
12/1997

Systems Administrator; West Valley College, Saratoga CA:  As a Systems Administrator, I was head of Student Identification Program (SIP) for the college. Duties included administering a Windows 95 system, assembling and training the SIP team, maintaining the SIP database, and troubleshooting system problems with remote technical support.