Mood:  loud

    I work for a dealer of Toshiba phone systems. I have been a phone tech for 20 years, Toshiba systems are the most difficult I've ever worked with. Toshiba has an aggressive marketing department but the product is not up to snuff. Toshiba systems are very unpredictable and often take hours to do simple things. Updates are constantly needed to make the products work right. Toshiba over complicates everything. Task that are easy in other systems suck with Toshiba. If you want to dial into an ies32 voice mail you have to use microsoft netmeeting to get to it. Backing the voicemail up is a drive mapping horror. 

  What really bites is the tech support. Their leader, Pedro the Bull, actually thinks they are top notch. He has the nerve to say "congratulations" when he successfully guides you through one of their painful process. Doesn't he know that he is tech support to SERVE techs? His lack of humility shows how out of the picture he is. The other tech support guys seem nice but Pedro is a pain. Buck up boy.

    Kroger is a big grocery chain who have dropped Toshiba, excellent. Now Kroger uses Nortel BCM 400 switches. I'm glad I have Nortel certification. I will be doing work for Kroger installing BCM 400s. Nortel is in bankruptcy but I see a better future for them than Toshiba.

    Suck it up Toshiba. Phone systems are to serve end users first, then be valueable assets to to the dealers. Get it together.