Objective

To further my career in the information technology field by utilizing my education to it’s fullest, with advancement and benefits as key factors.

Education

2001 - Present               Blair College                    Colorado Springs, CO

Network Administration

§         Current Student with a 3.94 G.P.A.

§         Courses include UNIX, Linux, Windows 98, Windows 2000
  Professional/Server, Network Infrastructures, TCP/IP, Cisco.

§         Provided tutoring and substitute instructor for several A+, and Network+
  classes including lectures, labs, and instructional supplements.

Work experience

1999 - 2000                   Gateway, Inc.                   Colorado Springs, Co

Technical Support Professional

§         Assist clients in an ACD environment troubleshooting OEM hardware,
  and software.

§         Log and track all events for clients in Vantive. Log all complaints and
  provide customer service when applicable.

§         Acted as senior support for team when necessary.

Volunteer experience

§         Current volunteer for the Junior Achievements program, assisting in the
  instruction for the personal finance internet course.

Accreditations and licenses

§         CompTIA A+ certified

Software Experience

§         Troubleshooting Windows 3.x/95/98/ME/2000 Professional and server,
  using TechNet, and proprietary tools such as Vantive.

§         Office 97/2000 supported technically and customization/usage, Internet
  Explorer, Netscape, Norton/McAfee anti-virus, Iomega Zip Ware,
  Adaptec easy CD Creator and other backup software including LS-120
  and tape back-up programs.

§         Deployed a 24 Workstation subnet with Windows 2000 Professional
  using RIS server and PXE network adapters as part of an existing 70
  workstation LAN for Blair College.

Hardware Experience

§         Provided support for all desktop hardware including multiple processors,
  SCSI cards and devices, network interfaces, printers, scanners,
  modems,  expansion cards, and multimedia interfaces including USB
  and IEEE 1394 devices.

§         Supported and troubleshot hubs, switches, and basic router functions in
  a classroom environment simulating WAN/LAN technologies.
  Specifically on the Cisco 2600 routers, and 1900 series switches, with
  VLAN and routing protocols.