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Survey On The Services Of The Call Centre

*Name of Company

 
*Name of Interviewee/Tel No

 
*Department

 

 *Designation

 
*Fields are required.
Can this services be done over the phone?
1. How many call centre agents or customer service officers in the department?

 

Number of agents or officers

 
2. How many supervisors or team leaders are there in the call centre?

 
3. Will I be able to to report loss of credit card?

 
4. Is it possible to terminate credit card account?

 
5. Does the call centre update my billing address?

 
6. Can the renewal of credit card be done?

 
7. Is it possible to check my reward point? 

 
8. Am I able to check my statement balance on overdue amounts?

 
9. Can I apply for a supplementary credit card?

 
10. Is it possible to waive penalty on overdue amount?

 
11. Do you allow the customer to file a complaint?

 
12. Based on an increase in income level, can I increase my credit limit?  

 
13. Can I buy travel insurance by 24/7?

 
14. Am I able to request for temporary increase in credit limit?

 
15. Will I be able to request for current and/or previous month statement?

 
16. Does the caller centre allow the caller to enquire for their credit limit?

 
17. May I enquire about my last payment records?

 
18. Can I update my personal particulars?

 
19. Am I able to check what are the benefits and promotions available now?
Benefits and Promotions

What benefits do I get?

 
 
20. What are the operation hours for call centre?

 
21. When there is a dispute over the transactions in the client's statement, do the call centre  operators provide first resolutions?

 
22. What are the services provided by different cards?
 

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Thank You For Your Time!!!