Carolyn L. Richberg's Resume'

My name is Carolyn Richberg and I work for a contracting company, as an Data Entry Clerk for Department of Justice Immigration and Naturalization Services. I've held this position for four years. I also attend school part-time at Olive-Harvey College, majoring in Information Technology and plan to finish and obtain my Associates Degree in the spring of 2006. My career goal is to finish college and seek a position in Information Technology that will utilize my experiences and skills with an opportunity for advancement.

I'm a hard working and dedicated person that has strong leadership skills, which provides me with the ability to motivate a team. Also, my experience in customer service have shown me how to effectively identify people needs. Here is my resume for your review which gives details about my education and work experience, select each category to find out more:

• Highlights                                                            
• Computer Skills
• Education
• Work Experience
• Security Clearance
• Awards Received
• References
• How to contact me 

Highlights

Excellent communication skills.

Works independently, but can also work with others toward a team goal.

Dedication and drive as a hard-working individual.

Ability to manage multiple tasks in a pressure environment.

Exceptional versatility and adaptability.

Four Years experience in Customer Service.

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Computer Skills

Windows 95/98/2000/XP

Microsoft Visual Basic 6.0

Microsoft PowerPoint

Microsoft FrontPage

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft DOS

Hewlett Packard Scanners

Creating Web Pages

Typing speed: 60 wpm

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Education

Olive Harvey College

Graduation date: Spring 2006

Major: Information Technology

GPA: 3.0

   Courses successfully taken:

• English 101

• Art 103

• Social Science 102

• Humanities 202

• Biology 107

• Psychology 201

• Speech 101

• Business 111

• Information Technology 101

• Information Technology 120

• Information Technology 122

• Information Technology 158

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Work Experience

PSGS/ Department of Justice Immigration and Naturalization Services

Worked since: 10-23-2000

Position held: Congressional Data Entry Clerk

• Input inquiries from Congressional offices into our web-database system

• Answer and response to all Congressional inquires within 48 hours.

• Determine the location of files.

• Generate an acknowledgment letter for all inquires

• E-mail and/or mail acknowledgment letter to the Congressional offices.

• Sort and route all completed data entries to the Response Unit.

• Answer and transfer phone calls.

• Return inquiries that have insufficient information

• Organize files so that documents ate more easily found.

• Uses web-database systems to locate files

• Request information that is needed to provide to Adjudication Officers.

• Provide operation procedures in a correct manner to organize a file for interviewing.

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Security Clearance

I have a three year security clearance

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Awards Received

November 20 2001: FY 2001 Productivity Award

May 3, 2001: Certificate of Merit Award

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References

Available by request

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How to contact me

Carolyn L. Richberg                                                                                    Phone: 773-723-0959

8255 S. Ellis Apt. 1st Fl                                                                              Work: 312-385-1819

Chicago, IL 60619                                                                                         Cell: 773-398-5320

                                                                                         E-mail: carolyn.richberg@sbcglobal.net

                                                                                        

 

 

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This web page is owned by Carolyn L. Richberg. My e-mail address is carolyn.richberg@sbcglobal.net