According to recent strategic research by Frost & Sullivan, the
U.S. Markets for Help Desk Software Tools and Services are expected to balloon from revenues of $7.9 billion in 1997 to $24.5 billion in 2004, with a compound annual growth rate (CAGR) of 17.6 percent anticipated for the forecast period. This enormous growth is due in large part to the realization that
help desks are a strategic asset.
HEAT® leads the way in providing enterprise-quality support solutions to mid-range businesses.
HEAT = IT Service Optimization Solution
IT Service Optimization is the next big thing in B2B. HEAT Service Optimization Solutions is your foot in the door to new opportunities in this rapidly growing help desk market. As more organizations automate their support centers many of their internal systems need updating. Your consulting and integration expertise can be of great value to your customers while earning additional revenue in HEAT licenses, maintenance, and consulting.
The HEAT Solutions Partner Program has several components to assist you in supporting your clients with their problem management, problem resolution, and support management needs. The program gives you the tools to keep your customers satisfied, while at the same time, helping your business grow by winning new customers.
HEAT’s strong presence in key industry vertical markets — including manufacturing, health care, education, government, retail and banking/finance — provides opportunities for HEAT Solutions Partners to leverage existing expertise and relationships.
It is an exciting time to be a HEAT® Solutions Partner and a help desk professional. HEAT Help Desks are evolving into “HEAT Service Optimization Centers” and setting the new standard that other help desks will be measured by.
Award-winning HEAT is a fully-customizable, automatic call logging and tracking system that meets the internal help desk needs of small to medium-sized businesses. Features include automatic escalation of issues, automatic ticket generation, and proactive service-level agreements. Manager’s Console™ and Answer Wizard provide key support for the help desk manager.
Solutions Partners are important associates of HEAT sales, consulting, technical, implementation, and training force. Our Solutions Partners extend the reach of HEAT products by providing additional customer contact, requirements analysis, consulting, local presence, and specialized expertise. HEAT is represented by an increasing number of Value-Added Resellers, System Integrators, Distributors and Implementation Partners worldwide.
GoldMine seeks to partner with a select group of highly qualified organizations that can professionally represent our products in specific geographic and commercial markets. Our Solutions Partners are chosen based on their expertise in hardware, software, network environments, as well as their demonstrated excellence in the areas of marketing, sales, and customer support. .
As a Solutions Partner, you have access to programs and materials to help you market and sell more effectively. Some examples include the following: .
Lucrative product margins
Solutions Partner Starter Kits
Qualified Lead Referrals
Demonstration and Evaluation Software
Product and Sales Training Courses
Dedicated Partner Support Desk
Market Development Funds (MDF) Program
Secure Partner Web Site - Partner Pavilion
Complete Seminar-in-a-Box
Turnkey Promotions. Collateral, and Other
Marketing Tools
Event Listings on the GoldMine Web Site
Sales Engineer Support
Opportunities for Revenue
Licenses
Maintenance
Consulting
Training
Upgrades
Network Integration and Support
Database Migration and Clean-up
Internet Email / Web Import Setup
Custom Report Development
Asset Management Modules
Knowledge Modules
Other Partner Products / Services
Now Powered by Peregrine Systems®
HEAT continues to develop alliances and acquire technology in its drive to provide best-of-breed solutions in the IT Service Optimization Solutions arenas. Recently, GoldMine partnered with Peregrine Systems, Inc., the leader in Infrastructure Management, driving GoldMine’s market worth near $800 million! This latest alliance has resulted in GoldMine providing world-class asset and knowledge management solutions with its award-winning help desk software.
At GoldMine, you'll discover an easy to use, information packed web site. Click here to learn more about how to become a HEAT Solutions Partners. HEAT Solutions Partner Recruitment Site
