"Some of the attempts
to apply American technology to Vietnamese problems would be funny if they
had not been so damned frustrating to deal with. The Hamlet Evaluation
System and the Territorial Forces Evaluation System, referred to as HES
and TFES, were two examples of such ill-advised Americanisms.
The HES and TFES were
computer printout lists of standardized questions sent monthly to every
District Senior Advisor (DSA) in the country. Among other things, the HES
report had us determine how many televisions were in each village and hamlet
(none -- hell, we didn't even have electricity!), how many of the men were
fishermen, how many were farmers, how many were in business, how many houses
had tin roofs, etc., etc.... TFES wanted to know about the troop strength,
morale, weapons, and equipment of the local district and village militia
organizations.
The intent of these reports
was good, but like so many good bureaucratic intentions, the idea was weakest
at the point of practical application. I saw District Senior Advisors give
the reports they should have filled out themselves to their less informed
and less experienced subordinates. Sometimes the instructions would be
to just fill in the blanks with anything that seemed reasonable. Meeting
the deadline for submission of the report was the important thing, not
accuracy. Often reports on hamlets were filled in when the hamlet had never
been seen by the DSA or any of his team members. Instead of a firsthand
look, the overworked DSA might take the word or opinion of a local Vietnamese
official about the situation in some remote hamlet. While the Vietnamese
colleague might in fact know of the situation in that hamlet, his motives
in giving an opinion or an answer might have been viewed with some skepticism.
The Vietnamese authorities
wanted all TFES and HES reports to be glowing and upbeat. The HES reports,
for instance, formed the basis for the country-wide system of classifying
areas as "pacified," "contested," or "Viet Cong controlled." There were
actually four ratings, "A" through "D." An "A" rating meant that the village
or hamlet was pacified; there had been no Viet Cong incidents in the area
during the reporting period. A "B" rating meant that the area was essentially
pacified but with some residual Cong activity. A "C" rating meant the area
was contested by both government troops and the Viet Cong; typically, the
government ruled by day and the Cong ruled by night. "D" meant complete
Viet Cong control. This system allowed the construction of a great multicolored
map back in Saigon which could be shown to the visiting generals, celebrities,
and politicians. They would visit the posh air-conditioned MACV headquarters
building known as "Pentagon East" and have the successes of the pacification
program explained to them in great detail. By such simpleminded representations,
the war-watchers could see the "A" color advance across the country. Everyone
could tell that the pacification program was succeeding as the colors for
"C" and "D" hamlets became more and more rare. There was "light at the
end of the tunnel." Unfortunately, the simplicities of the system did not
fit the subtleties of the situation.
On the Vietnamese side,
District Chiefs were put in a good light by an "A" rating. It meant they
were doing a good job and could look to their Province Chief for future
favor. The Province Chiefs, in turn, wanted their areas to be reported
in with a heavy list of "A" ratings so they would appear to be successful
back in Saigon or at the regional (I, II, III, or IV Corps) headquarters. Likewise, a District Senior Advisor's and a Province Senior Advisor's job
went a lot smoother if high ratings were given to most hamlets. As with
the Vietnamese, it certainly looked as if he were doing one hell of a job
if all of a sudden reported Viet Cong incidents fell off and hamlet ratings
went up. It also made life much easier with your Vietnamese counterpart
if you made him look good to his bosses. A District Chief who took umbrage
at your monthly reports could change your job from an absurdly difficult
one to an absolutely impossible one.
When you are isolated
and alone, with too little time to fill in reports accurately -- too tired
to care and with little belief that the statistics have any relationship
to the life you are living anyway -- it is easy to just put down the numbers
that make life simpler. If I recall correctly, the month the infamous 1968
Tet offensive broke out, the country was reported to be over ninety-percent
pacified. The Tet offensive showed that bull.... (expletive deleted) in
the reporting system was to be measured in feet,
not inches."