What
are the hours of operation?
You can call the Nerrrds at any time of the day and we will be at there. That's
right, we are available 24/7
How can I get someone to help me?
That's easy all you have to do is call us. Go to the
Contact page to find out how to contact us!
How much will it cost for you to fix my computer?
Unlike other technical support
companies, we have two different options of pricing, you may either do
flat-rate, or hourly. with flat rate pricing, we come to your home, pickup the
computer, repair it, then deliver it back to you. With our hourly, on-site
pricing, we come to your home or business and work at an hourly rate. This rate
depends on the service being done to your computer.
Pick up repairs are generally cheaper
and more convenient for both parties.
To top off our great pricing options,
we also offer free diagnostics with any purchase, that is a $32 dollar value!
And better yet first-time customers receive 15% off any total labor done.
How long does the average repair take?
If you are doing an in-home repair, the length of repair will depend on what is
wrong with the computer. However we will generally estimate the
length of time within the first 15 minutes that we are diagnosing the computer.
If you ask us to do a pick-up repair, you will generally receive the computer
within 2 business days. Pick-up repairs are generally cheaper and more
convenient for both parties. Pick-up repairs are not available for home
networking.
What happens if you can't fix my computer?
If we can not fix the computer, you will not be charged for any labor, however a
minimal charge of $32 will be charged for diagnostics.
I don't live in Southern California, can you help me?
Unfortunately we do not offer service outside of Southern California. However we
do offer over-the-phone support. Please email or call us for details. We accept
payments over Paypal for this method. An additional Paypal fee will also be
added to the total if you are using this method
What areas in Southern California will you help?
If you live in any one of the following area codes we can help you
213 310 323 626 714 805 818 are serviced.
If you live within 25 miles of the technicians home, additional mileage fee will
not be charged. Mileage fee over 25 miles is $.75/mile. Mileage is
tracked through mapping software such as mapquest.com
What forms of payment do you accept?
We accept Cash, Check, Money Order, Paypal (additional Paypal fee is charged if
using this method)
Do you offer any referral programs?
Yes we do, If you refer a customer who makes
a purchase to us, you will receive $30 off any future purchase of $75 or more.
In addition, we will give you 10% of the total value of the customers
visit in cash. so if you refer someone who makes a purchase of $150, the
customers total purchase will be $127.50 (first time customer discount), you
will receive $12.75 in cash/check and a $30 off discount coupon for future
purchases.