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  1. Biofeedback:

  2. Burnout:

  3. Counseling:

  4. Counseling Functions:

  5. Defense Mechanisms:

  6. Directive Counseling:

  7. Emotional Catharsis:

  8. Frustration:

  9. Nondirective Counseling:

  10. Participative Counseling:

  11. Perceived Control:

  12. Personal Wellness:

  13. Postraumatic Stress Disorder:

  14. Social Support:

  15. Stress:

  16. Stressors:

  17. Stress Performance Model:

  18. Stress Threshold:

  19. Trauma:

  20. Type A People:

  21. Type B People:

  22. Workplace Trauma:


Stress and Counseling


Approach by which people under medical guidance learn from instrument feedback to influnce symtoms of stress, such as increased heart rate.


A condition where employees are emotionally exhausted, become detached from their work, and feel helpless in accomplishing their goals.


Discussion of a problem that usually has emotional content with an employee in order to help the employee cope with it better.

Counseling Functions:

Six activities that may be performed by counseling, including advice, reassurance, communications, release     of emotional tension, clarified thinking, and reorientation.

Defense Mechanisms:

The reactions to frustration are know as defense mechanisms, because you are trying to defend yourself from the psychological effects of the blocked goal.

Directive Counseling:

Process of listening to an employee's problem, deciding with the employee what should be done, and then telling and motivating the employee to do it.

Emotional Catharsis:

The release of emotional tension and frustrations, often through telling someone else about it.


Result of a motivation (drive) being blocked to prevent one from reaching a desired goal.

Iceberg Model of Feelings:

Nondirective Counseling:

Process of skillfully listening to and encouraging a counselee to explain troublesome problems, understand the problems, and determine appropriate solutions.

Participative Counseling:

Mutal counselor counselee relationship that establishes a cooperative exchange of ideas to help solve a counselee's problems.

Perceived Control:

The amount of control that employees believe they have over their work and working conditions.

Personal Wellness:

Programs of preventive maintenance that help individuals reduce the causes of stress or cope with stressors that are beyond their direct control.

Postraumatic Stress Disorder:

The residual stress related consequences for an employee who has experienced sudden and dramatic negative incidents

Social Support:

The network of activities and relationships that satisfies an employee's perceived need to be cared for, esteemed, and valued.


The general term applied to the pressures people feel in life.


Conditions that tend to cause stress.

Stress Performance Model: 

Shows the relationship between stress and job performance.

Stress Threshold:

Level of stressors that one can toleratebefore feelings of stress occur.


Severe stress that occurs following close involvement with an organizational crisis or dramatic employee abuse by the employer, Also known as posttraumatic stress disorder.

Type A People:

Individuals who are aggressive and competive, set high standards, and put themselves under constant time pressures.

Type B People:

Individuals who are relaxed and easygoing and accept situations readily.

Workplace Trauma:

The disintegration of employee self concepts and beliefs in their capabilities arising from factors or experiences at work.