Approach by which people under medical guidance
learn from instrument feedback to influnce symtoms of stress, such as increased
A condition where employees are emotionally
exhausted, become detached from their work, and feel helpless in accomplishing
Discussion of a problem that usually has emotional
content with an employee in order to help the employee cope with it better.
Six activities that may be performed by counseling,
including advice, reassurance, communications, release of emotional tension, clarified thinking, and reorientation.
The reactions to frustration are know as defense
mechanisms, because you are trying to defend yourself from the psychological effects
of the blocked goal.
Process of listening to an employee's problem,
deciding with the employee what should be done, and then telling and motivating
the employee to do it.
The release of emotional tension and frustrations,
often through telling someone else about it.
Result of a motivation (drive) being blocked to
prevent one from reaching a desired goal.
Iceberg Model of Feelings:
Process of skillfully listening to and encouraging
a counselee to explain troublesome problems, understand the problems, and
determine appropriate solutions.
Mutal counselor counselee relationship that
establishes a cooperative exchange of ideas to help solve a counselee's
The amount of control that employees believe they
have over their work and working conditions.
Programs of preventive maintenance that help
individuals reduce the causes of stress or cope with stressors that are beyond
their direct control.
The residual stress related consequences for an
employee who has experienced sudden and dramatic negative incidents
The network of activities and relationships that
satisfies an employee's perceived need to be cared for, esteemed, and valued.
The general term applied to the pressures people
feel in life.
Conditions that tend to cause stress.
Shows the relationship between stress and job
Level of stressors that one can toleratebefore
feelings of stress occur.
Severe stress that occurs following close involvement
with an organizational crisis or dramatic employee abuse by the employer, Also
known as posttraumatic stress disorder.
Individuals who are aggressive and competive, set
high standards, and put themselves under constant time pressures.
Individuals who are relaxed and easygoing and
accept situations readily.
The disintegration of employee self concepts and
beliefs in their capabilities arising from factors or experiences at work.