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Dimaano, Eric

 | Dell Tech Connect: 03 |  | 1. Service Tag: DTXXY71 |  | 1. Session ID: 27815261 |  | 2. Service Tag: 8HP64B1 |  | 2. Session ID: 27867072 |  | 3. Service Tag: FCN6PB1 |  | 3. Session ID: 27831640 |  | Softphone: 00 |  | ACD: 17 |  | AHT: 17.25 |  | Date: 11-DEC-2006 |

 | Dell Tech Connect: 04 |  | 1. Service Tag: 5SNWG51 |  | 1. Session ID: 27199224 |  | 2. Service Tag: 1JKL8C1 |  | 2. Session ID: 27215368 |  | 3. Service Tag: F8D0631 |  | 3. Session ID: 27283535 |  | 4. Service Tag: G85N211 |  | 4. Session ID: 27267592 |  | Softphone: 00 |  | ACD: 11 |  | AHT: 31.52 |  | Date: 08-DEC-2006 |

 | Dell Tech Connect: 05 |  | 1. Service Tag: 1R4X9C1 |  | 1. Session ID: 27105294 |  | 2. Service Tag: CR77BC1 |  | 2. Session ID: 27056544 |  | 3. Service Tag: H3MXVB1 |  | 3. Session ID: 27053007 |  | 4. Service Tag: BSCP581 |  | 4. Session ID: 27025993 |  | 5. Service Tag: 49VYJ91 |  | 5. Session ID: 27010252 |  | Softphone: 00 |  | ACD: 19 |  | AHT: 21.33 |  | Date: 07-DEC-2006 |

 | Dell Tech Connect: 05 |  | 1. Service Tag: 20QDTB1 |  | 1. Session ID: 26914586 |  | 2. Service Tag: JQRHT41 |  | 2. Session ID: 26901792 |  | 3. Service Tag: 10LV911 |  | 3. Session ID: 26876515 |  | 4. Service Tag: D1X17C1 |  | 4. Session ID: 26867264 |  | 5. Service Tag: GV8PK71 |  | 5. Session ID: 26837720 |  | Softphone: 03 |  | ACD: 19 |  | AHT: 17.03 |  | Date: 06-JAN-2006 |

 | Dell Tech Connect: 06 |  | 1. Service Tag: 7RS4L51 |  | 1. Session ID: 26611482 |  | 2. Service Tag: 8MR28C1 |  | 2. Session ID: 26620244 |  | 3. Service Tag: B2KHD61 |  | 3. Session ID: 26664037 |  | 4. Service Tag: 8GNMR91 |  | 4. Session ID: 26716354 |  | 5. Service Tag: 554M5B1 |  | 5. Session ID: 26704485 |  | 6. Service Tag: |  | 6. Session ID: 26725866 |  | Softphone: 00 |  | ACD: 10 |  | AHT: 44.43 |  | Date: 05-DEC-2006 |

 | Dell Tech Connect: 06 |  | 1. Service Tag: CDZV9C1 |  | 1. Session ID: 26507874 |  | 2. Service Tag: 5V93M51 |  | 2. Session ID: 26492601 |  | 3. Service Tag: J7VXXB1 |  | 3. Session ID: 26491595 |  | 4. Service Tag: HC9CT91 |  | 4. Session ID: 26440730 |  | 5. Service Tag: 17NH421 |  | 5. Session ID: 26424550 |  | 6. Service Tag: D6NR1C1 |  | 6. Session ID: 26405363 |  | Softphone: 03 |  | ACD: 16 |  | AHT: 22.00 |  | Date: 04-DEC-2006 |

 | Dell Tech Connect: 04 |  | 1. Service Tag: B0298C1 |  | 1. Session ID: 25882341 |  | 2. Service Tag: 6FJRBB1 |  | 2. Session ID: 25885073 |  | 3. Service Tag: CS3PY01 |  | 3. Session ID: 25893836 |  | 4. Service Tag: 4R3P361 |  | 4. Session ID: 25934018 |  | Softphone: 03 |  | ACD: 09 |  | AHT: 35.85 |  | Date: 01-JAN-2007 |

 | Dell Tech Connect: 03 |  | 1. Service Tag: 1PWS151 |  | 1. Session ID: 25725668 |  | 2. Service Tag: F2118C1 |  | 2. Session ID: 25789424 |  | 3. Service Tag: 9H9PZ01 |  | 3. Session ID: 25796635 |  | Softphone: 03 |  | ACD: 09 |  | AHT: 43.40 |  | Date: 31-DEC-2006 |

 | Dell Tech Connect: 03 |  | 1. Service Tag: BMB47C1 |  | 1. Session ID: 25628759 |  | 2. Service Tag: 4WTGRB1 |  | 2. Session ID: 25615291 |  | 3. Service Tag: 2Y8P8B1 |  | 3. Session ID: 25560671 |  | Softphone: 00 |  | ACD: 11 |  | AHT: 31.36 |  | Date: 30-DEC-2006 |

 | Dell Tech Connect: 04 |  | 1. Service Tag: 87WQ931 |  | 1. Session ID: 25430539 |  | 2. Service Tag: 5LFH391 |  | 2. Session ID: 25417366 |  | 3. Service Tag: 18808C1 |  | 3. Session ID: 25405383 |  | 4. Service Tag: 7JD5L51 |  | 4. Session ID: 25328145 |  | Softphone: 03 |  | ACD: 14 |  | AHT: 24.49 |  | Date: 29-DEC-2006 |

 | Dell Tech Connect: 07 |  | 1. Service Tag: FBSKK91 |  | 1. Session ID: 25076948 |  | 2. Service Tag: 337S171 |  | 2. Session ID: 25089864 |  | 3. Service Tag: CPWN391 |  | 3. Session ID: 25119844 |  | 4. Service Tag: 1Q0RM81 |  | 4. Session ID: 25168052 |  | 5. Service Tag: GTSH6C1 |  | 5. Session ID: 25176068 |  | 6. Service Tag: 4C1PQB1 |  | 6. Session ID: 25191938 |  | 7. Service Tag: GJLRJ91 |  | 7. Session ID: 25197375 |  | Softphone: 03 |  | ACD: 16 |  | AHT: 24.02 |  | Date: 28-DEC-2006 |

 | Dell Tech Connect: 05 |
 | 1. Service Tag: 3PQL2C1 |
 | 1. Session ID: 24672285 |
 | 2. Service Tag: 25K27C1 |
 | 2. Session ID: 24667150 |
 | 3. Service Tag: 5BJ38C1 |
 | 3. Session ID: 24653974 |
 | 4. Service Tag: HQPK291 |
 | 4. Session ID: 24632668 |
 | 5. Service Tag: 5FGYN91 |
 | 5. Session ID: 24627929 |
 | Softphone: 02 |
 | ACD: 13 |
 | AHT: 18.41 |
 | Date: 25-DEC-2006 |

 | Dell Tech Connect: 01 |
 | 1. Service Tag: B6VYS61 |
 | 1. Session ID: 24182685 |
 | Softphone: 02 |
 | ACD: 21 |
 | AHT: 17.06 |
 | Date: 22-DEC-2006 |

 | Dell Tech Connect: 04 |
 | 1. Service Tag: HQ5BJ91 |
 | 1. Session ID: 23962850 |
 | 2. Service Tag: 58PDCB1 |
 | 2. Session ID: 23980842 |
 | 3. Service Tag: HGSW351 |
 | 3. Session ID: 24026779 |
 | 4. Service Tag: DGWK391 |
 | 4. Session ID: 24045561 |
 | Softphone: 00 |
 | ACD: 19 |
 | AHT: 16.58 |
 | Date: 20-DEC-2006 |

 | Dell Tech Connect: 01 |
 | 1. Service Tag: 4P1BF61 |
 | 1. Session ID: 23753011 |
 | Softphone: 00 |
 | ACD: 15 |
 | AHT: 21.02 |
 | Date: 20-DEC-2006 |

 | Dell Tech Connect: 03 |
 | 1. Service Tag: 170PB51 |
 | 1. Session ID: 23546280 |
 | 2. Service Tag: GGP77C1 |
 | 2. Session ID: 23586097 |
 | 3. Service Tag: 90PC5C1 |
 | 3. Session ID: 23617840 |
 | Softphone: 00 |
 | ACD: 19 |
 | AHT: 19.00 |
 | Date: 19-DEC-2006 |

 | Dell Tech Connect: 03 |
 | 1. Service Tag: B1X5QB1 |
 | 1. Session ID: 22927333 |
 | 2. Service Tag: 8STW191 |
 | 2. Session ID: 22905842 |
 | 3. Service Tag: 5WF15C1 |
 | 3. Session ID: 22872754 |
 | Softphone: 00 |
 | ACD: 23 |
 | AHT: 13.33 |
 | Date: 15-dec-2006 |

 | Dell Tech Connect: 03 |
 | 1. Service Tag: 4310P31 |
 | 1. Session ID: 22736902 |
 | 2. Service Tag: J6JYK61 |
 | 2. Session ID: 22746835 |
 | 3. Service Tag: 74BH691 |
 | 3. Session ID: 22761458 |
 | Softphone: 00 |
 | ACD: 08 |
 | AHT: 35.55 |
 | Date: 14-DEC-2006 |

 | Dell Tech Connect: 03 |
 | 1. Service Tag: DX8R821 |
 | 1. Session ID: 22478001 |
 | 2. Service Tag: BXV6PB1 |
 | 2. Session ID: 22494099 |
 | 3. Service Tag: CBNR811 |
 | 3. Session ID: 22520158 |
 | Softphone: 00 |
 | ACD: 15 |
 | AHT: 25.43 |
 | Date: 13-DEC-2006 |

 | Dell Tech Connect: 02 |
 | 1. Service Tag: 4QWFP61 |
 | 1. Session ID: 22352234 |
 | 2. Service Tag: D3R5P31 |
 | 2. Session ID: 22313087 |
 | Softphone: 00 |
 | ACD: 09 |
 | AHT: 30.19 |
 | Date: 12-DEC-2006 |

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