My company had a
commercial account with Shopping.com, which allowed us to order on "open
account" and be billed at the end of the month.
On the evening of August 26th, 1999, I received the following email from Shopping.com:
We want to express our thanks for your patronage to Shopping.com.
The fast-paced arena of Internet retailing requires that we continually
embark on changes that will improve the level of satisfaction that we have committed to all of our customers. In this effort we have made a decision to close our Commercial Account department and focus on consumer retail sales. Any future purchase order acceptance and open account invoicing will be unavailable after 5:00 P.M. PST - August 27, 1999. Please feel free to place orders using a major credit card or check.
Any order placed with your commercial account before this date will be
processed in the time frame indicated on your order. Should you have any questions pertaining to your order please feel free to contact our customer service department by phone....
regarding your account balance please contact Michael Bottrill
Note that it says the account will be "unavailable after" five o'clock on August 27th. If words have any meaning at all, then that statement implicity suggests that the commmercial accounts will remain available *until* five o'clock on August 27th.
I called on the morning of the 27th to place our final order. But Noooooooo. They had already stopped taking orders on commercial accounts.
So the email is a lie.
The commercial accounts were basically "dead in the water" as of the time that email was sent, late in the day on August 26th.
I guess cancelling all their commercial accounts didn't generate enough bad will to satisfy No-Shopping.com. Maybe they figured adding insult to injury would *really* get the customers riled....
Shopping.com's Sorry Record...
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