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Malcom Technical Support
Radio / Electronics Repair
ICOM Authorized Service Center
(not a warranty service center)

I primarily service ICOM communications equipment Old or New. I also service 1988 and newer Kenwood HF/VHF/UHF, when workloads permit (usually in the winter)
AF to 1300Mhz, Base stations, mobiles, handhelds and repeaters.
I have been working on ICOM equipment since 1981. and worked for ICOM America for 10 years,(1981 & 1990) and I can answer most questions on the older gear (Pre 1996), models after 1996 have allot of bells, whistles and sub menu's. Just send me a Email, responses are usually 24 hours or less.

No pre-authorization is required, just a note with a description (a letter/note or the service form with the radio is very important, repairs will be delayed without it), and a contact method. Please be sure to include at least contact info with the radio. If the radio is received without information (it happens allot) it will delay the servicing of your radio. DO NOT SEND A MIC, MANUAL, Power Cord or Other Accy's with the radio. I don't have records/logs of phone or email conversations. (I just have too many each day), Here are optional Work request Form(s) in DOC format or PDF format You can right click on the desired link to "save link(target) as" also.

The current shop rate is $60/hr (no minimums) + Parts & shipping. No charge for "head Scratching" time. I still provide free estimates, just return shipping if declined.

I have a Updates and Questions page in the works. Follow this link ICOM Radio Updates & Help Page to get there. There is a update for the RAM Card Radio's.

Payments: When repairs are complete I will send a email with payment options. If you do not have email, I will send a letter. Paypal is accepted. You don't have to have a Paypal account, I can "Paypal" (email) you an invoice to pay with a card. I also cannot process Credit card info "in house". Please do not send any card info to me. I also will accept a check or MO. Checks do take 7 days to "positively" clear, before I can ship the radio.
For those wondering, Google is "retiring" Checkout and Wallet services. They are now only going with mobile apps..
Just so there is another option for those who do not have or like Paypal, I have a Amazon webpay account. send the funds per their system.

Shipping: I use UPS (daily pickup) for return shipping for bigger boxes (base stations) and prefer to use Priority Mail for smaller boxes (HT's & mobiles). I watch the costs. USPS insurance is very expensive, so more expensive units usually go UPS. All major services deliver here. If you want a different service for the return shipping, I can usually do that. I return factory boxes and will reuse your box if requested, if it is still serviceable. I insure boxes for replacement value, in case it gets lost.
The closest FedEx drop off point (return shipping) is 20 miles away. FedEx normally charges a $20 (one time) pick up fee. Due to the rural area I am in, there is also usually a 3~4 day wait for a pickup service.
I return with the radio a service work order, if via UPS, it is on the back side of the label on the outside of the box, if by Priority Mail, it normally will be in with the radio.

Eham Service reviews, My Thoughts.

I have decided to no longer service the ICOM 781 & R9000, Also Kenwood Tube Rigs, 830, 930, 940, 430 and all Yaesu equipment. There are several reasons for this, most revolve around shipping and parts availability.

Due to issues with shipping to Canada, and the high cost of the shipping, I am no longer accepting shipments from Canada for repair. I apologize to all my Canadian customers. I will accept Canadian Radio's, if we can return ship to a US zip code street address. (PO Boxes require USPS which can be very expensive)

I BUY non-working, unrepairable equipment. (i.e. parts rig)


Shop turn time is about 7 weeks, sorry. As I understand it, ICOM has dropped all service support for some older models, I believe this is part of the reason why I have been so busy. I am making adjustments to hopefully get back on track. This is from when the radio arrives at the shop. (The turn time is an estimate, I operate on a first in, first worked on basis) I stamp the box with the date it was delivered. Because I don't open the boxes (other than if shipping damage is suspected) I don't know when an individual box may arrive, keep your tracking number. I can manually look for the box, it helps to know the shipping method and dated shipped on inquiries. Intermittent problem radio's, who knows, these radio's are temperamental.
Older gear, i.e. 701's, 211's, 245's and 720A's, TS440, will take longer due to the intermittent nature of their problems.

Click here for a map of where we are: Toledo WA

Any ?? please contact me at:

Malcom Technical Support (MTS)
5130 Jackson Hwy
Toledo, WA 98591-8680

Email Link: mts Sorry for the link, but it helps stop spam. The email is mts(at)

Voice Mail: 360 864 8438
I prefer email, and generally I am unable to return calls.

MTS Repair

Scott Malcom Service Manager

Scott Malcom KA7MEF
Technician and Lead Go'fer

"My Bench"
"Lower Level Equipment"

Scott Malcom Service Manager

My Bench
Upper Level Equipment

Neat sites
Trip.NET (ISP-ISP) $9 Mo for Nationwide Dial Up (56K), Web Hosting 50Mb and 50 emails!

INRAD Best Place for Crystal Filters

QRZ very informative Ham site


Ebay is the most active place to find older parts and gear, but is quickly becoming a place to be ripped off also. Be careful, I no longer link there.

Batteries America, Best battery house I have found

I am constantly trying to work on this page, any suggestions, appreciated.

MTS does NOT endorse the below links, Angelfire inserts these.