Favorite Words for Sales
What do you tell your customer?
In the fad of top ten lists, here is one for customer service:
- The 10 most important words:
"I apologize for our mistake. Let me make it right." - The 9 most important words.
"Thank you for your order. Please try us again." - The 8 most important words.
"I'm not sure, but I will find out." - The 7 most important words.
""What else can I do for you?" - The 6 most important words.
"What is most useful for you?" - The 5 most important words.
"How may I serve you?" - The 4 most important words.
"How did we do?" - The 3 most important words.
"Glad you visited!" - The 2 most important words.
"Thank You." - The MOST important word.
"Yes."
Copr. DOTDON 2001.
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