Favorite Words for Sales

In the fad of top ten lists, here is one for customer service:

The 10 most important words:
"I apologize for our mistake. Let me make it right."
The 9 most important words.
"Thank you for your order. Please try us again."
The 8 most important words.
"I'm not sure, but I will find out."
The 7 most important words.
""What else can I do for you?"
The 6 most important words.
"What is most useful for you?"
The 5 most important words.
"How may I serve you?"
The 4 most important words.
"How did we do?"
The 3 most important words.
"Glad you visited!"
The 2 most important words.
"Thank You."
The MOST important word.
"Yes."

Copr. DOTDON 2001.