Resume of Chris Mackenzie

Head today's technology with a focus on the future of the IS industry while meeting business goals. Knowledgeable of both technology and business processes with a cross-functional perspective, which provides the ability to align the organization's technology deployment strategy with its business strategy.

EDUCATION
Master of Business Administration , Loyola University - New Orleans, La.
Bachelor of Arts, Business Administration - Management and Finance, SLU - Hammond, La.
Associate of Science, Computer Science, Southeastern Louisiana University (SLU) - Hammond, La.

• Vice President, e-Commerce Consulting
• Develop tactical and strategic technical plans based on business goals and objective.
• Work with customer’s clients in developing strategic partnerships and integrated processes.
• Train, coach, and mentor customer’s key staff in developing processes and procedures, business analysis, and product evaluation with determination of buy vs. build.
• Direct and develop technical solutions for implementation by development teams.
• Build a holistic approach to development of e-commerce applications and products.

• Director, Technical Services
• Lead a team of employees and vendors (100 people) for a major Competitive Local Exchange Carrier (CLEC) in the telecommunications industry implementing nation-wide Computer Telephony Integration (CTI).
• Developed a systematic approach to integrating CTI into class 5 switches (DMS500) as well as large PBXes (Meridian 81C & 61C).
• Co-ordinated the translations team for switch software and programming, ACD updates and mods, and corporate database access. Extensive involvement with these groups across the country was required.
• Integrated newly acquired companies into the project while physical locations of the call centers changed.
• Was responsible for expenditure approvals, tracking budgets, training, and personnel evaluations.
• Coached, mentored, and informed senior executives (business and IS) on the deployment, usage, and capabilities of the newly acquired technology.
• Provided synergistic leadership of four strategic systems within the corporation (Clarify, Group Bull, ViewSpan, CTI with Clarify). By focusing the individual teams , was able to coordinate their efforts which provided a more efficient reporting, monitoring and tracking system.
• Automated interaction of these systems is estimated to have provided a cost savings of $10 million a year, increased workload (2x) without additional staff, and improved response times to alarms.
• These projects and products required close interaction with internal departments and external service providers.
• The ability to interact with different areas of the business, provide insights into how Information Services could provide value and savings, and accomplish the work as defined.
• This has provided me the chance to develop cross-functional tactical plans and initiatives.

• Program Manager (Managed Services)
• Ability to communicate with and understand the needs of non-technical clients.
• Demonstrated ability to bring benefits of IT to solve business issues while also managing costs and risks.
• Ability to conceptualize, launch, and deliver multiple IT projects on time and within budget.
• Ability to mesh well with the existing management team by being a good listener, a team builder and an articulate advocate of their IT vision.
• Ability to generate trust and build alliances with co-workers and clients.
• Extensive knowledge of System Development Life Cycle (SDLC) and Y2K Life Cycle.
• Coach and mentor members of my staff/team and others throughout the Managed Services group.
• Responsible for multi-project P&L, staffing, and business generation.
• Developed the Y2K practice in the Southwest consisting of 5 different projects for a major midwest airlines.
• Responsible for 35+ individuals and budgets totaling approximately $5 million.
• Successful in a Rescue Project Manager role for a critical strategic system at a major railroad located in Florida.

• Conceptual thinker, strategic as well as tactical.
• Team player motivated by objectives.

• Senior Project Manager
• Direct and analyze the conversion of a global telecommunications trouble tracking legacy system developed on a PDP10 using a database called 1022 onto an Oracle client/server based application developed by Clarify and significantly modified to fit Concert's, a joint venture between MCI and British Telecom (BT), business activities.

• Senior Project Manager
• Southeast Region - Manage, supervise and support three projects (Bell South Technology, Harrah's Casino, and Xavier University) with broad range of knowledge of GUI tools (VB, PowerBuilder), client/server architecture, and Business Process Reengineering (BPR) skills. Problem identification and resolution expertise ensures the ability to react to a changing environment enabling the least amount of impact to the project and its budget. Project management of existing contracts with software tools such as Microsoft Project guarantees that timelines, milestones, and contract deliverables are developed and completed. Using Rapid Application Development (RAD) and Joint Application Development (JAD) techniques allowed for faster development time and quicker acceptance by the end users. Directly responsible for the employment of personnel and profitability of each project. All projects consisted of 12 people and budgets of $3 million

• Project Manager
• Prime International Holdings Performed in the capacity of a CIO for the strategic relocation and consolidation of all existing and future computer and telecommunications equipment. Consult, advise, and direct the modernization of information systems for a multi-state architectural metals fabrication and design corporation. Coordinated with the President and CFO for scope and budgetary constraints. Responsible for the design of a LAN for the new corporate facility in Port St. Lucie, FL and the light manufacturing plant. Tying both together with a T-1 which is used for voice, data, and eventually video conferencing. The entire modernization included the eventual conversion of legacy systems into the designed enterprise wide client/server environment being implemented by Prime. Each manufacturing sight would have its own server(s) while allowing the corporate database to be updated periodically. Video conferencing to the shop floor was being designed so that R&D/Production engineers at the corporate facility could resolve problems from corporate without having to travel to resolve the problem. Pro Forma budgeting is in excess of $10 million and 25 people.
• RCCPDS Naval Contract - Supervise 6 programmers and analysts in the development of a Reserve Common Component Personnel Data System (RCCPDS) interface. This project is the beginning of the standardization of data elements in the DoD so that exchange of information between the services is easier. Adherence to Mil. Std. 2168 and 2167A were required and enforced. New Projects required Life Cycle Management (LCM) documentation to include a Test and Evaluation Master Plan (TEMP). Ensured the RCCPDS project was completed on time and under the budget of $1 million.

• Senior Communications Engineer
• Freeport-McMoRan (Main Pass Project) - Support the installation, operation, and application development for an Ethernet network running Novell 3.11 with a redundant fiber-optic backbone. Attached are two VAX 4000s used for a process control center of the offshore sulfur rig. Special application development effort involved data collection from the wells and the development of reports using UDMS and extracting information from the "Data Historian" application. All communications to land-based offices were sent through a Cisco router to a microwave with satellite transmissions as an alternate.

• Senior Systems Analyst
• COMNAVRESFOR Naval Contract - Supervising application development and system audits on a VAX 8000 cluster using SmartStar, VAX Basic, RSQL, and a Britton & Lee(Sharebase) database for the Commander Naval Reserve Force (COMNAVRESFOR) that track and disperse personnel information concerning training, promotions, pay, and historical records to over 300 field sites as well as other Department of Defense (DOD) systems. Supervision of four programmer/analysts requires broad knowledge of the systems and interfaces involved. Additional duties included being part of a conversion team analyzing which database and client/server tools to migrate to (Sysbase, Oracle, Informix, Gupta, PowerBuilder), creation of a Test and Evaluation Master Plan (TEMP) for the Naval Aviation Logistics Officer (NALO) in the development of the Joint Air Logistics Information System (JALIS, a purple system), and evaluation/recommendation of group productivity packages (WordPerct Office, Microsoft Mail, cc:mail,etc.) for the entire Naval Reserve.

• Systems Analyst

• Financial Analyst/System Analyst

• Principle Consultant

• Database Analyst/Data Dictionary

1980 - 1994 U.S. Army (Various locations-Active and Reserve) TS/SBI Clearance