I petitioned as seeing that 3 GM's were on (even one being level 112), all of whom decided to go anon and there for I could not msg directly. We even tried to contact 7 or 8 of the GM's roaming the chat rooms and from what I can tell none of them gave a damn to even give us a single reply. we waited for 2 hours for a reply back to me and the 30 people who attended and we got nothing, and we all eventually logged. What Verant did is totally inexcusable and what the GM's did to avoid us is totally inexcusable.

We have screenshots and a whole plethora of evidence supporting our claims. And I want to know what Verant is willing to do about this. Are you going to sit on your butts and let this kind of crap go and let your customers time on your game go to waste or are you going to do something about it? Do you think that our time on your game is a joke Verant? I would like to know.

Essentially, late last night a major router went down in the San Fransisco area. Since this router handles a LOT of traffic (not just EQ traffic) it resulted in some serious network problems that forced us to do some quick emergency maintenence.

Believe me, we weren't sitting around with nothing to do late at night except reboot servers and catch flack for it. Sometimes this type of thing just happens.

It also happened after most of our GM's had left for the evening. Again, we can't control the timing of some things.

I do want to apologize for this happening.

Regards,