|
| |
Date: 6/16/2002
Agent Group: MSN ERIC
| Agent Name |
ACD Calls |
Avg ACD Time |
Avg ACW Time |
% Agent Occupancy w/ ACW |
% Agent Occupancy w/o ACW |
Extn In Calls |
Avg Extn In Time |
Extn Out Calls |
Avg Extn Out Time |
ACD Time |
ACW Time |
Agent Ring Time |
Other Time |
AUX Time |
Avail Time |
Staffed Time |
| Totals |
2624 |
7:30 |
:17 |
85 |
82 |
0 |
|
15 |
1:51 |
328:20:40 |
12:23:26 |
:00:46 |
:01:50 |
60:20:36 |
61:39:33 |
462:46:51 |
| BRAITHWAITE,GARRETT |
147 |
7:32 |
:15 |
81 |
79 |
0 |
|
1 |
:43 |
18:26:11 |
:37:44 |
:00:02 |
:00:03 |
:43:11 |
4:23:36 |
24:10:47 |
| DIFFLEY,MATT |
170 |
7:22 |
:18 |
86 |
83 |
0 |
|
1 |
1:49 |
20:43:20 |
:51:15 |
:00:02 |
:00:12 |
2:21:05 |
3:27:12 |
27:23:06 |
| GOFF,ADAM |
347 |
4:37 |
:21 |
82 |
76 |
0 |
|
0 |
|
26:39:32 |
2:03:00 |
:00:08 |
:00:01 |
2:03:08 |
6:30:05 |
37:15:54 |
| HIEBERT,TYLER |
126 |
6:50 |
:18 |
78 |
74 |
0 |
|
2 |
1:18 |
14:22:02 |
:38:04 |
:00:03 |
:00:02 |
4:35:27 |
4:20:39 |
23:56:17 |
| HORNE,JAYSON |
28 |
6:29 |
:21 |
73 |
69 |
0 |
|
0 |
|
3:01:41 |
:09:52 |
:00:01 |
:00:06 |
24:52:40 |
1:12:10 |
29:16:30 |
| JENSEN,ISAAC |
179 |
7:39 |
:21 |
86 |
82 |
0 |
|
0 |
|
22:49:40 |
1:03:20 |
:00:03 |
:00:06 |
3:09:04 |
4:01:33 |
31:03:46 |
| KIRKMAN,TRISTAN |
116 |
9:15 |
:24 |
87 |
83 |
0 |
|
0 |
|
17:53:55 |
:45:52 |
:00:03 |
:00:00 |
2:46:21 |
2:52:17 |
24:18:28 |
| MICHAELSEN,SHAUN |
156 |
8:20 |
:15 |
88 |
85 |
0 |
|
3 |
2:32 |
21:57:39 |
:39:11 |
:00:02 |
:00:17 |
4:05:18 |
3:05:42 |
29:48:09 |
| MKRTCHYAN,ALEKSANDR |
29 |
6:21 |
:18 |
75 |
71 |
0 |
|
0 |
|
3:03:56 |
:08:55 |
:00:00 |
:00:00 |
:24:15 |
1:05:22 |
4:42:28 |
| MUNNS,CASEY |
160 |
9:47 |
:19 |
92 |
89 |
0 |
|
1 |
:30 |
26:05:38 |
:49:36 |
:00:06 |
:00:02 |
1:57:39 |
2:19:30 |
31:12:31 |
| PIERCE,NICK |
80 |
6:28 |
:18 |
81 |
77 |
0 |
|
0 |
|
8:37:37 |
:23:51 |
:00:02 |
:00:00 |
:55:07 |
2:07:37 |
12:04:14 |
| RECORD,BEN |
147 |
8:04 |
:02 |
83 |
82 |
0 |
|
0 |
|
19:46:30 |
:04:05 |
:00:01 |
:00:00 |
1:12:19 |
4:09:40 |
25:12:35 |
| SCHULZ,MARK |
280 |
6:16 |
:14 |
84 |
81 |
0 |
|
0 |
|
29:15:02 |
1:05:48 |
:00:03 |
:00:05 |
1:39:30 |
5:57:31 |
37:57:59 |
| SORENSEN,EVAN |
120 |
7:59 |
:11 |
85 |
83 |
0 |
|
1 |
:25 |
15:58:18 |
:22:52 |
:00:00 |
:00:03 |
:40:06 |
2:54:34 |
19:55:53 |
| UHREY,DAVID |
229 |
7:57 |
:22 |
87 |
83 |
0 |
|
0 |
|
30:19:10 |
1:25:22 |
:00:03 |
:00:00 |
2:34:40 |
4:45:17 |
39:04:32 |
| WAITE,STIRLING |
133 |
7:37 |
:14 |
79 |
77 |
0 |
|
0 |
|
16:53:49 |
:30:46 |
:00:03 |
:00:00 |
2:43:50 |
4:32:05 |
24:40:33 |
| WHITING,DOUGLAS |
177 |
11:00 |
:15 |
89 |
88 |
0 |
|
6 |
2:21 |
32:26:40 |
:43:53 |
:00:04 |
:00:53 |
3:36:56 |
3:54:43 |
40:43:09 |
|
