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star dot star consulting

Helping you get the most out of your computer



Basic Computer Troubleshooting Guide

Problem Possible solutions
computer does not start up when you turn it on check the power cord to make sure it is plugged securely into the wall and into the computer.
check the connection between the monitor and the computer
have a computer technician examine the computer for possible faulty hardware
computer operation is unusually slow use a hard disk utility program to defragment the hard drive
install additional RAM
computer freezes, ignoring mouse and keyboard reboot the computer without shutting down, then reinstall the program you were using
install additional RAM
computer behaving erratically run virus checking software to identify and remove a potential virus
run hard disk utility program to check for storage errors