| Agent: |
|
Router: |
Yes No n/a Removed Wireless |
| Caller: |
|
OS: |
|
| Issue: |
|
Connection: |
|
| Connection |
E-mail |
Registration |
Billing |
Product Info |
Misc. |
Resolution |
| Block
Sync |
IE
Repair |
Forgot
Login |
CD
Problem |
Balance
Inquiry |
Multiple
IP |
TR
Inquiry |
Roll
Truck |
| Standby |
Browser
Cleanup |
Forgot
Password |
Reran CD |
Explain
Stmt |
Home
Network |
Escl
Inquiry |
Ulite
Number |
| Powercycled |
Inetwiz |
Check OE
Settings |
Manual
Reg |
Payment |
Sales
Info |
Ref#
Inquiry |
Can
Surf |
| Checked
Cables |
TCP/IP |
Replace OE
Settings |
Proxies |
NP Disco |
CHSI
Info |
Drop
Bury |
Can Get
Email |
| Outage |
Other
Device |
Email
Error |
Config
File |
Hard
Disco |
Sys
Requirements |
Transfer |
Sub
Happy |
| Ping |
Reinstall
Drivers |
Login
Comcast.net |
SAS
Status |
Credit
Request |
Website
Referal |
Released
Call |
Sub
Unhappy |
| Tracert |
Firewall |
Login
Webmail |
Premium
Upgrade |
Add
Service |
Server
Address |
Dropped
Call |
Supervisor |
| Flip
Flop |
Release/Renew |
Email
Status |
Order CD |
Remove
Service |
|
Refer
OEM |
Will Call
Back |
| Add
Outlet |
Swap Cable
Ends |
Test
Message |
|
|
|
Not Home |
| |
|
|
|
Reference Number:
|
|
|
