Stereo Repair - In House Service Company

12 Technology Drive, Ste. 13   East Setauket, NY 11733

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    Repair, Overhaul, and Upgrade : An Overview

We have extensive repair experience with audiophile and tube equipment and understand both the distinctive quality of these products as well as the technical aspects of repairing this level of equipment.
We  repair and restore vintage and tube audio gear and bring the classic item back to "original" condition but with more reliable modern components.
We also repair and modify modern solid state and digital equipment and offer custom modification services to meet specific customer requirements and system balance.

Please see the table at left if you have a specific brand in mind as we have our recommendations of service level listed for many items. Please contact us for any item or question not covered.
Repair, Upgrade and Modification: Options
 
We feature conservative upgrades of equipment that enhance sonic properties without completely altering the original design. Depending on the equipment involved we replace generic resistor types with high quality metal film types. Capacitors in the signal path and critical bypass points are replaced with polypropylene caps of superior quality. Power supply upgrades include UltraFast and Hexfred/soft recovery rectifiers, multiple poly cap bypass and low ESR electrolytic upgrades. Volume and balance controls can be replaced with high quality potentiometers or multiple position stepped switch attenuators. A wide variety of jack and binding post replacements are available.
We have devoted a great amount of time to selecting components and upgrades that give the maximum return in audio quality for the money.
We believe that selective replacement of critical components (and minor circuit tweaks when appropriate) yield better cost effective results than radical redesign and reworking of equipment.
Our standard service cap brands are Mallory 150 or Panasonic polypropylene  for standard tube replacement, with AudioCap Theta, MultiCap RTX or Auricap  for upgrade, and WIMA MKP for low voltage and solid state circuits. Electrolytic caps are replaced with Nichicon Muse, or Nichicon or other premium low esr / impedance types  as required.  Resistors used are metal-film, metal-oxide or non-inductive wire wound as required.

We use Tesla, Sovtek, Sevtlana/SED, EH  or  genuine NOS tubes as required. We do not recommend most Chinese tubes and will not use them in any repair in our shop.
Prices for these services vary and depend on the type of equipment, component choices and if a repair is involved or needed. Please feel free to contact us if you have any questions as to your specific item.
 

Basic Service:
This option is designed to replace only parts that are defective, and to leave all other stock components intact. The basic service is limited to repairing the equipment. Any item undergoing this service  will be warranted for a period of six months on the work performed. This service includes replacing defective parts, cleaning all switches and controls, adjusting bias, resoldering printed circuit boards, and a complete function check. We replace all parts with original OEM types or carefully chosen replacements that will not cause any electrical or sonic imbalance. Most solid state high end products and modern tube high end products will only require this level of service.

Prices for this level of service are usually in the range of 150-225.00, depending on item and parts required


Repair, Upgrade: Standard Service

This option is designed as a service to partially rebuild a device. In addition to the work outlined in the paragraph above, coupling, blocking, bypass, and filter capacitors are replaced and updated with standard upgrade or our  premium types.  Overheated or changed value plate, cathode, PS, and bias resistors  in tube equipment are replaced and updated with premium types.  Rectifier diodes are replaced with UltraFast or HEXFRED types when needed. This service offers a six month warranty (excluding tubes).  We perform all basic services as listed above and replace input jacks and speaker terminals with upgrade parts as needed and/or requested.

The usual price range for this level of service is 225-350.00, depending on item and parts required.



Repair, Upgrade: Custom Service

This service provides modifications requested by the customer, and components may be selected by the customer. These can be supplied by the customer or we will attempt to supply. Aftermarket third party  kits can be installed.
You can also ask us to examine your equipment and see what we can do to go above and beyond the usual upgrade.
Some custom modifications we offer are; power supply stiffening, bias adjustment for each individual output tube, circuit engineering, filter and EQ bypass, custom resistor and cap options, remote power supply mounting etc.
Please inquire for other custom modifications. While we will try to honor your request we will not attempt any modification that we feel will either not have any audible effect or cause potential damage to your equipment. Please contact us for questions in this area.

 

As work of this nature is varied and complex, it is difficult to give a accurate idea as to price, but most jobs we have done at this level have ranged between 500-1,500.00


 

About  Stereo Repair - In  House Service Company:

We are located in the Stony Brook Technology Center, a medical and R&D park in South Setauket, NY.
Centrally located, we are easily accessible from all major highways in Suffolk County. We are open 9-5Tuesday through Friday, Saturday 10AM-2PM. We accept cash, MC/VISA, AMEX, and Discover.  Major repairs are guaranteed for six months. We have been in business over thirty years, the past twenty at our present location.

Although we repair all types of consumer electronics, well over 90% of our work is repair, restoration, upgrade and modification of High-End and vintage audio equipment and vintage tube musical amplifiers.
In the past ten years the diminishing quality of most consumer audio products has resulted in increased demand for restoration of older equipment.  These items were actually built to sound good and last for years rather than to fit a price point in a marketplace filled with disposable junk.

Our service area is clean, attractive and well lighted. We maintain an extensive service library on paper and CD-ROM. We are well stocked with replacement parts. We use original quality parts when replacement is made, either supplied by Mfgr. or the same item from OEM sources.  We also maintain type integrity in our replacement of passive components, never using a carbon resistor in place of a film or bulk metal type or using a Mylar cap in place of a foil polypropylene, for example. We use high quality, low residue solder from reliable suppliers and silver bearing solder where required. We have (and routinely use) a comprehensive array of test equipment, specially designed test fixtures and  standard  and custom made test CD’s. We are very familiar with vacuum tube equipment and have extensive experience in this technology that pre-dates the current "Revival". We have applied much time and effort in the setup of our shop in order to do our work in a efficient professional manner. Taking pride in our work and the relationship we have with our customers, we provide prompt and professional service for the consumer in need of repair of audio equipment.

Description of our repair shop:

The main audio bench is a 15ft.triple station workbench.   There is sufficient equipment and flexibility so that any audio item can be serviced at all three stations. The flexible nature of the repair stations is due to the custom made test fixtures on each bench. These allow the item being repaired to be connected to monitor speakers, dummy loads or internal monitor amplifiers. The item being repaired can be connected to Level Meters, Distortion Analyzers, O’Scopes,  CD audio sources or Audio Generators. This is accomplished by relay switching or patch bay switching of I/O sources . High level (speaker level) signals are input via  6 pin Alacatel 20A pro audio jack or heavy duty binding posts then switched to monitor speakers or internal 200W Dale non-inductive wire wound resistors. The instrument relays and switches connect the various pieces of test equipment to the appropriate source. Low level sources are input through high quality input jacks, then routed to the internal monitor amps and, as above, the signal is sent to the desired test equipment. All bench connection cables are made from rope-braid copper cable of 12 or 14 gauge. Audiophile grade cables are used for low level signal sources. A system of adapters or designated cables provides secure connection to any equipment regardless of the type of connector on the item under test. All important tests can be done quickly and without having to find patch cords, hook up equipment, search out adapters, etc. This enables us to do complete and thorough tests on all equipment we repair. All test equipment can be disconnected from the fixtures and directly connected for special tests or equipment requirements. The fixtures and wiring are of high quality, making use of heavy gauge and low loss wiring. All instruments are well grounded to a common bus consisting of dual 12 gauge solid copper wire. 12 gauge rope braid wire is used for individual grounds to the bus. Equipment under test can be connected to a heavy duty AC isolated supply that includes a Variac and AC leakage tester.
Each bench has identical monitor speakers using Morel drivers and custom made crossovers.

In addition there are burn-in racks and benches reserved for rebuild / fabrication jobs.



 

Basic Connection:

Connect all equipment with the power off. Never connect speakers while a receiver or amp is powered up.  Check speaker wires carefully as a single strand of the finest gauge wire will look like a direct short to your amp.  Start out with good quality cables and interconnects:

Speaker wires:

After years of futzing around with every kind of speaker cable made this is our basic idea; LESS REALLY IS MORE! . Time and time again I have seen that the simplest type of construction of speaker cable is the best. Ohms law really works and the basic requirements for speaker cable are low resistance and  high current carrying capability.  Get these right and add some care about magnetic induction and 90% of the problem is solved. I am always wary about cables that have any  black box at one or both ends of the cable A few times I have cut these " matching devices or stabilizers" open and have found just plain wire imbedded in epoxy. Point is : beware snake oil audio!.  I make my own wires and on request will do up a set. No big secret: I use high grade CLV-3 rated speaker wire of 16 or 12 gauge twisted pairs, tripled, or up to five separate pairs for runs over  15ft, interleave the conductor pairs and try to bi-wire on unusually long cable runs. I usually use ten feet as a minimum length for any speaker wire, it is my impression that cables under six feet do not sound as good as a longer cable. Feel free to disagree, but give it a listen first.

Of cables on the market I like Kimber cables best. Their entry level cables are fairly inexpensive and use the type of multi-conductor interwoven construction I prefer.

I do not find any advantage to any speaker cable set over 800.00. Over this price range  any advantage is so far down on the cost / return scale that I consider it a waste of time and money.

If you just want decent wire that works and will not blow up anything, Radio Shack 16 gauge Megacable or "Stereo Speaker Wire " at Home Depot will work well. I disagree with some writers who praise the virtue of solid gauge wire ( telephone, hook-up wire, or Romex).


Interconnects:

I really feel that very heavily shielded interconnects squeeze the life out of music. The interconnects I use at home and for my customers usually consist of (feel free to try out secret recipe!) three twisted pairs of stripped out cat 5e wires, one strand of each to ground, the other to signal hot.  Terminate to good quality RCA's and cover in nylon braid to protect and  to damp vibration. Dozens of my customers have really liked the result, and have had me make up replacements for all his interconnects. You will have to use good wiring practice (see below) if you use this type of interconnect to prevent hum.

Again, I like Kimber interconnects, for the same reasons as stated about their speaker cables.

I have come to believe that any cable with a bandwidth greater that 10 MHZ or so will work for digital signals just fine. At times I did think I heard a difference between digital cables, but could not confirm in any subjective manner. I have used very expensive digital cables in my reference system and have used standard video patch cords, but have found little difference between them.

I prefer Coax for all purely audio digital connections, but use Toslink for anything that touches satellite or cable TV, due to safety issues in case of lightning strikes ( glass = insulator, copper = conductor = common sense )


Good wiring practice:

Run all AC leads to a single outlet strip to prevent ground loops. Use a surge protector. The computer grade units by Belkin you can get at Home Depot for about 75.00 are OK to use.
Never parallel run speaker wires or low level connectors with AC lines, never bundle RCA and speaker wires together. If dissimilar lines come near to each other, cross at 90 deg angle.
Never coil up speaker wires into loops, you are just building a choke coil (inductor). You do not want this but it would take a long, long time to explain why, trust me on this one.

Spray every single connection with Caig Labs D5. This stuff really works, I use it on my equipment, and use only Caig products in my shop.  Do not use anything else,  especially never use WD-40, this will really louse up your gear!.

I
have noticed countless times that both speaker wires and interconnects sound better if lifted off a floor and either suspended or lifted on blocks of wood, Dixie cups, anything but clumped on the floor. Others have commented on this and suspect pickup of vibration as a cause of this problem.

Vibration damping:

No skepticism here, this really works and is important. In my shop it is standard procedure to use a variety of damping materials when we upgrade and modify equipment.  All conductors carrying electromagnetic energy are capable of modulating signals when subject to mechanical vibration. Sometimes this is severe such as in preamp tubes, much less in output transistors for example.
Stone or heavy wood bases , vibration damping such as Dynamat,  and damping feet can all be important to better sound.
I usually use dense live rubber under power amps, stone base with small silicone feet for CD players and preamps. Big receivers usually work out well with stone or heavy wood with multiple silicone feet. My best speaker mount technique is using construction adhesive to bind heavy maple or oak  block to the bottom of floor standing speakers or speaker stands, and then bolting directly to a floor, cutting through carpet if necessary. Best results with at least six bolts/lag screws right over a stud or setting with bondo body filler to a slab floor.

I take a lot of time in setting up internal damping in a upgrade component  and  I well know how much labor it can take to kill resonance in some equipment. Some of the well known tweaks of discs, stones, goo and such are useless junk designed to remove money from the pockets of the more gullible among the audiophile public.

Tubes:

Any time we retube a set I usually use new production tubes from Sovtek/New Sensor, E-H , Svetlana /SED. and Tesla JJ.  I WILL USE CUSTOMER SUPPLIED TUBES BUT DO NOT GUARANTEE RESULTS WITH THEM.
I do not use "NOS" tubes unless the type is not available in new production. Quite often "NOS" tubes are really just used or discarded, and there are some far east companies that offer to make brand new "NOS" tubes with any branding desired on them.

90% of my tubes are purchased from www.tubestore.com. They are fast shippers, provide excellent customer service and all their products are genuine and reliable. They also rate and review every item they sell and provide a lot of tube and audio info on their website. I do have confidence that any NOS tube from them is indeed genuine NOS.

I always like to send a repaired set back with the output and driver tubes that are going to be used in the set. This just makes sense considering the chance of a customer having a bad tube and not being satisfied with a repair.

Preamp tubes last much longer than usually thought. I receive Fishers and Mcintosh preamps with 30 year old
Telefunken and Mullard tubes that perform and test as well as new. Lesser brands and many imports do not perform nearly as well. I will usually change out preamp tubes if they are mismatched or actually defective in some way.

 

 

 

                                            

 

Last Updated: 10/10/2009  Contents copyrighted 2008 In House Service Company comments: webmaster@stereorepair.net