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About
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Guide
to repair prices
High-End
Vintage and Audiophile Equipment
Directions
To In House
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care
Surround
Sound setup and installation-Long Island area only
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MC/VISA...AMERICAN
EXPRESS...DISCOVER
How
to Send Items in for Repair
IN
HOUSE SERVICE COMPANY
12
TECHNOLOGY DRIVE, STE 13
EAST
SETAUKET,
NY 11733-4084
PLEASE
CONTACT US BY PHONE OR E-MAIL FOR A SERVICE AUTHORIZATION NUMBER
BEFORE SENDING ANY ITEM TO US
ALL PACKAGES RECEIVED WITHOUT OUR AUTHORIZATION NUMBER
CLEARLY MARKED ON THE OUTSIDE OF THE CARTON
WILL BE REFUSED WITHOUT EXCEPTION
CONTACT INFORMATION
We
recommend using UPS or Federal Express when sending items in for
repair. Use a strong, new carton with at least 6" of space between any
edge of the carton and the product you are sending . Many areas have
packaging stores such as The UPS store, Staples, The Packaging Store,
etc... These places usually do a very good job of packing and are the
best way to send repair items. If you pack and ship yourself look over
this list:
- Wrap
the unit with bubble wrap (at least 3") to prevent small particles of
loose material
from getting into the unit and to protect from shock.
- Be sure the unit is secure in the box and
it does not slide around inside the carton.
- Double box the unit
- Always
insure the item you are sending in.
- Supply
us with description of the problem you are having with the unit and
daytime telephone number so we can contact you. No advance
payment is required.
Please include a return address, preferably one
where someone will be home during the day or your place of employment.
All repairs are returned prepaid with MC/Visa, AMEX, Discover or
in advance with money order or check. Please note that we carefully
pack and insure all outgoing repairs. The customer and customers
shipping agent is responsible for any damage that happens to items in
transit
to our shop. Please pack all units carefully.
- Please carefully pack and include all
tubes unless you wish your unit to be re-tubed. If you are going to use
your tubes we need to test the equipment with the tubes you are using .
NOTE:
CD PLAYERS
AND TRANSPORTS MAY BE SHIPPED IN BUT MUST BE PICKED UP AT OUR COUNTER
AS THRE IS TOO GREAT A CHANCE THAT THEY WILL BE DAMAGED IN TRANSIT IF
SHIPPED
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