12 Technology Drive, Ste. 13   East Setauket, NY 11733

Frequently asked questions:

Why am I unable to speak to a technician?
You do not sell parts - why?
I'm repairing my unit and just need some help...
Why is my model not listed on your brand specific page- does this mean you do not repair it?
Do you dislike surround sound/home theater equipment?
Are there any new products that sound decent (in your opinion)?
Why does so much new equipment sound like junk?
Are you "In House Service" " Stereo Repair" or "stereorepair.net"?  Why so many names?


1- Actually you can, but he cannot answer calls, give directions, or answer routine questions such as " do you repair amplifiers?", "Do you work on ( brand name) equipment?" The receptionist is also the operations manager and is fully qualified to answer 90% of your questions. When you need to speak in detail to a technician or if she cannot answer your question  she will take your number for a return call from a tech. Please note: Any expression of annoyance, frustration or impatience in not being able to speak to a tech "right away" will effectively result in your never speaking to a technician at all - be polite.

2- It is simply a area we do not get involved with. The demands of stocking, research, shipping, order filling are not something we take on, all of our time is taken up in repair work and running a service business.

3 Not to sound arrogant or self important but we are busy running our shop and repairing our customers equipment. Would you call a doctor at random and ask what you should take for bronchitis ?  Or a lawyer you never even spoke to before advice on how to file for a divorce? Think this through a bit,  hope you understand our point of view.

4- Specific models are listed because they are common repair items or we have certain upgrade packages for a specific model. If your brand is listed, we probably repair all models by that company, but feel free to ask about the unit you have. Chances are that unless it is a unit we know has a parts availability issue or is a real lemon of a set we will be able to repair it.


5- NO! Home theater is fun, we install and set them up. We like to watch movies and sports like anyone else, but home theater setups just do not cut it for music. This is our opinion, anyone can disagree with us. Basic idea: Two ears, two speakers for music. It just sounds better. Also most consumer grade home theater equipment is really poor quality, made to fit price points in a very competitive market. Quality costs!

6- Yes, but not at consumer audio mass market stores. Entry level high-end equipment from companies such as Creek, Cambridge, Arcam, Adcom, NAD and Rotel come to mind, but you will not find these at your local bigbox store. Most new high end equipment is quite good, as this is a very competitive market a poor quality product can ruin a companies reputation and credibility. ( An example:  A really fine company from Canada made a CD player that a highly regarded reviewer found " lacking in pace and that sense of overall cohesive musicality that is to be expected in the very best of audio equipment". The  company pulled the entire production run from its dealers and crushed them.)

7- The answer is found in #6

8- Our official business name is " In House Service Company" When we started the company this was because  we repair all equipment ourselves in our own shop, and do not farm out or sub-contract anything. "In House Service" was too vague for the Internet - were we a house cleaning, dog grooming, home improvement or whatever company? There was no way to tell and too much confusion. "Stereo Repair" is a title and best working description of what we do and is the best way to communicate what 90% of our business is. "Stereorepair.net" is a really good URL,  easy to use and remember. (someone grabbed ".com", we got ".net".)

About  Stereo Repair - In  House Service Company:

We are located in the Stony Brook Technology Center, a medical and R&D park in South Setauket, NY.
Centrally located, we are easily accessible from all major highways in Suffolk County. We are open 10-5 Tuesday through Friday, Saturday 10AM-2PM. We accept cash, MC/VISA, AMEX, and Discover.  Major repairs are guaranteed for six months. We have been in business over thirty years, the past twenty-two at our present location.

Although we repair all types of consumer electronics, well over 90% of our work is repair, restoration, upgrade and modification of High-End and vintage audio equipment and vintage tube musical amplifiers.
In the past ten years the diminishing quality of most consumer audio products has resulted in increased demand for restoration of older equipment.  These items were actually built to sound good and last for years rather than to fit a price point in a marketplace filled with disposable junk.

Our service area is clean, attractive and well lighted. We maintain an extensive service library on paper and CD-ROM. We are well stocked with replacement parts. We use original quality parts when replacement is made, either supplied by Mfgr. or the same item from OEM sources.  We also maintain type integrity in our replacement of passive components, never using a carbon resistor in place of a film or bulk metal type or using a Mylar cap in place of a foil polypropylene, for example. We use high quality, low residue solder from reliable suppliers and silver bearing solder where required. We have (and routinely use) a comprehensive array of test equipment, specially designed test fixtures and  standard  and custom made test CD’s. We are very familiar with vacuum tube equipment and have extensive experience in this technology that pre-dates the current "Revival". We have applied much time and effort in the setup of our shop in order to do our work in a efficient professional manner. Taking pride in our work and the relationship we have with our customers, we provide prompt and professional service for the consumer in need of repair of audio equipment.

Description of our repair shop:

The main audio bench is a 15ft.triple station workbench.   There is sufficient equipment and flexibility so that any audio item can be serviced at all three stations. The flexible nature of the repair stations is due to the custom made test fixtures on each bench. These allow the item being repaired to be connected to monitor speakers, dummy loads or internal monitor amplifiers. The item being repaired can be connected to Level Meters, Distortion Analyzers, O’Scopes,  CD audio sources or Audio Generators. This is accomplished by relay switching or patch bay switching of I/O sources . High level (speaker level) signals are input via  6 pin Alacatel 20A pro audio jack or heavy duty binding posts then switched to monitor speakers or internal 200W Dale non-inductive wire wound resistors. The instrument relays and switches connect the various pieces of test equipment to the appropriate source. Low level sources are input through high quality input jacks, then routed to the internal monitor amps and, as above, the signal is sent to the desired test equipment. All bench connection cables are made from rope-braid copper cable of 12 or 14 gauge. Audiophile grade cables are used for low level signal sources. A system of adapters or designated cables provides secure connection to any equipment regardless of the type of connector on the item under test. All important tests can be done quickly and without having to find patch cords, hook up equipment, search out adapters, etc. This enables us to do complete and thorough tests on all equipment we repair. All test equipment can be disconnected from the fixtures and directly connected for special tests or equipment requirements. The fixtures and wiring are of high quality, making use of heavy gauge and low loss wiring. All instruments are well grounded to a common bus consisting of dual 12 gauge solid copper wire. 12 gauge rope braid wire is used for individual grounds to the bus. Equipment under test can be connected to a heavy duty AC isolated supply that includes a Variac and AC leakage tester.
Each bench has identical monitor speakers using Morel drivers and custom made crossovers.

In addition there are burn-in racks and benches reserved for rebuild / fabrication jobs.